My family and I fell in love with this real estate company ever since we bought and closed on our…read morefirst home with their agent, Erika Rabet- Zeigler! Through their professional business reputation, we worked with her and closed on our first home. We were estatic! Even after the closing, Cutting Edge and Erika sent us flyers and emails inviting us to company Christmas parties, buying us free cakes, they spoiled us like family! So of course when we PCSd off Active Duty orders, we came to Cutting Edge and Erika for property management. We were provided with a confusing rent to own, Joint Venture, contract that gave Erika 51% ownership of our home. We trusted our long lasting business relationship with Cutting Edge Real Estate and Erika because they had become household names in our family. We even referred other military through word of mouth. But the unspeakable happened. Without using the power of attorney provided, Erika called our mortgage company, assumed my identity, gave my credentials to the agent on a live recording, and posted a failed payment to our mortgage account. She then alleged to make 10,000$ worth of repairs on our home, that she never made us aware of. When approached on these issues, she stated that the company made these decisions to ensure the safety and wellbeing of the tenants, and that they didn't want to bother us because we are "good people". When we got in touch with the tenants, they informed us that they signed contracts with Erika, at the Cutting Edge office, and even made a payment of 10,000$ of their money to secure the ownership of our home! We were never given copies of the contract signed at Cutting Edge and don't know why they would make this agreement with Erika to assume my identity, cook accounting books, and steal money from us and the tenants!!!! The mortgage was paid late 3/6 months. The property manager obligations were not done. The HOA has fined us for repeated violations.
What did we do to deserve this? The marketing emails advised you were like a one stop shop for all a homeowners needs. I understand we come off as naive, uneducated first homebuyers. But did we really deserve this? Your reputation would have never led us to believe that such nefarious practices happen with individuals we trust our socials, birth certificates, and banking statements with. I feel violated, on so many different levels. Please be careful doing business here. As beautiful as we were treated from the beginning, we never thought this is how we would be treated coming back for more business.