The company boasts a lot of clients for web design. Mine is one of them. However, we're in the process of finding a replacement. Here are a few reasons:
(1) Whenever our website encounters a problem (it stops loading for several hours, or a feature Interface designed a week earlier suddenly breaks), Interface accepts zero responsibility. At first, we believed them. Silly us. Now we understand that this has been a pattern for many years, and that 9 times out of 10, the responsibility lies with Interface.
(2) Their personnel are frequently non-responsive. A few months ago we requested a price quote for a new web feature. We've reminded them three times that we want to proceed, and simply need to confirm this upgrade will align with our budget. They will not get back to us. It doesn't make sense.
(3) Beware of their web design process. They designed our site so that whenever we want to change a small feature, it costs about $2,000 to do it. We simply have no control over most of our site. A few folks in our office know some HTML, but that doesn't come in handy here. We're stuck with the site we paid for, unless we want to pay Interface 20,000 to $30,000 to make modest changes.
The third concern would not be so bad if Interface's staff accepted responsibility occasionally and responded to most of our questions within, say, two or three business days. But we are prepared to jump ship after six years because at some point they stopped caring about customer service. read more