the Doctors in this practice are superb......they explain procedures and medical issues thoroughly. BUTTTTT. your phone service is among the worst I have ever experienced........I have never waited less than 20 mins to speak to a human being. Additionally, with rare exception, the receptionist are uncaring and ignore you until they get done with what they are doing. A simple "I'm sorry, I will be right with you" would work. My opinion, if it were my practice, two thirds of the office personnel would be looking for jobs. You get a 3 only because the doctors and nurses are so good. If tis rating were solely based on the office personnel.........do you have a "zero" score? read more

Once great physician's group not now terrible. Don't use the urologist doesn't have a computer charts or paper charts. He totally does not why you are there, he will ask you even when its a follow up appointment. Clueless Clueless. Ordered an ultrasound of my Kidney w/o a chart he hasn't look at when he enter the room. I had to tell him "oh I must have missed" . He is scary!!! He does have the Medicare billing form in his hand. Charge Medicare for 30 minutes when I was in exam room less than 5 min, When I asked him a couple questions with his hand on the door knob. He told me " He only work here" IDIOT . By the way he doesn't work on Friday and if you are kidney problem ie stones moving he will not work you in !! They will give you an appointment 3 weeks out I'm using the urologist group with Sarasota Hospital. There are great read more

Never in my sixty-five years have I dealt with more incompetent people. Never answered the phone. I had to drive to the office because they failed to give me prep info for my scheduled Colonoscopy. Girl in office had to count on her fingers how many hours between prep solutions and was off by twelve hours. Then I spent twenty-four hours prepping to find they are closed and no one contacted me. I called serval times to no avail. Then I get a call from the Surgery Center asking if I still wanted to come in and immediately after the call I get a text they are closed. If I could leave zero stars I would have. Jim Bolinger read more

You can't get ahold of this office. Sitting on hold for extended amount of time. Repeatedly have tried to get a person at the office -- no luck! read more

Absolutely horribly mis-managed practice. They do not answer the phones! Their internet patient portal is poorly designed and not user friendly. I cannot reach my doctor!! Words cannot describe the incompetence of this group. And I'm going to trust my medical help to them!? God help me. read more

I do not know why Intercoastal will not work with me considering I have been a patient for over 12 years. There is no healthcare anymore, doctors are all for the money. I am having ankle surgery tomorrow 12/19/24 at 1:30pm and have an appointment with Dr Cantero at 1:30pm. Called office yesterday to see if I could change appt for today 12/18 or 1-2 hours earlier on 12/19/24. I see Dr Cantero every 3-month for my migraine shots of botox. The representative informed me next available appointment would me in MARCH of 2025. I was shocked that a dr would not fit me, knowing this surgery with Dr O'Neill was emergent and I only needed 10 minutes of Dr Canteros time. The office is always charging my insurance different charges, from $35 - to now $250. Dr Cantero should have some patient empathy. My appointment was for 1:30pm. I was asking for 1-2 hrs prior, any time today. He is the only neurologist that will do botox in your group. Originally I saw Dr Van Passel. She was all for the patients, this way she quit practicing in your institution. My migraines are intolerable without my medications. I am sorry that your doctors do not work with emergencies. I do believe I will be need to look for better doctors outside of Intercoastal and will never refer them to anyone. Stephanie W Fazekas read more

my nurse Debbie and my dr are so kind and they always make me feel like they really care

Dr. Havlovic is the worst doctor I have ever seen, not only did fire me as a patient, she had me banned from all intercoastal offices. My wife was supposed to have blood work done. but she canceled all her tests. Havlovic needs her medical license revoked and fired from intercoastal, as because of actions i almost lost my Short Term Disability because she would fill the paperwork that was asked of her. read more

Incompetent. Un-business-like. Uneducated. I know much of the world has gotten lazy, uncaring and different since Covid. But medical "professionals" are IN CHARGE OF US LIVING OR DYING. Medical offices have to be on point. There is no room for mistakes. Mistakes cause misdiagnosis and death. Medical staff CANNOT lose paperwork. Medical people CANNOT close divisions of their offices for weeks on end. Medical staff should be as good as the doctors who lead their offices. Your STAFF does not control my living or dying. I won't allow it. I have never witnessed such unprofessional actions from a medical office in my life. If you are a Dr. of high ethics & integrity, and you work with this Intercoastal branch, quick, run to a different practice group. You should not be dragged down by this staff - - why lose patients because of inept staff? read more

I just had my first appointment with Dr. Havlovic at the Potter Park location and she was wonderful! I felt she was very thorough, listened and was easy to talk to. I am happy to have found her. I noticed people have spoken of bad experiences with other staff, but the nurse and women who checked me in/out were friendly when I was there. read more

Front desk is rude. Dr. Is rude. Nurse harassed me. I called for appt and never received a return call.

If I could give them less than one star I would! My husband and I both have seen Doctor I was please with the times I had seen him. About 2 years ago my husband started having issues with sugar levels. Well, he was put on met forman after a few weeks he made the doctor aware it was horrible on his system. His A1C kept coming back in the normal ranges. But yet still having major issues. Each time we saw the doc his answer was to run more blood work which came back normal. Well a few weeks ago my husband became very ill once again and I was advised to ask to see another doctor at the office. We were scheduled to see another doctor and when we got to the office I was told he had to see his primary Doctor. I asked to see the Office Manager who didn't even introduce himself to me. He knew I was upset and I wanted answers. I asked him why they could not call me? Why could they not call us to let me know that they could not honor our request? We had to see our primary care doctor. I asked him to put in a transfer to another doctor in the office which they later denied with no explanation. I was told we don't provide a reason. But I knew why! The office manager didn't want to take any responsibility for their failure to call me or to inform me we had to see our primary care doc. Nor did he have the professionalism to ask me to step into a hallway to talk to him about the issues. He stood behind the glass and I was in the entryway with a mask on and yes I talked to him loud so he could hear me. We saw the primary care doc. And you guessed it he had no answers as to what was going on.... just more blood work that came back normal. After a few days, my husband and I each got a letter stating that our primary doctor would no longer see either of us. The lack of care for the patient and the rudeness of the manager makes me very happy I won't have to deal with them again. I have found several yelp reviews stating this is a common practice of Intercoastal Medical office to discharge patients. We too were not an isolated case. read more

The front staff at Intercoastal Medical Group does not care if the Dr. gets to see you or not, they are rude, they never answer the phone before a 15min. wait and the message states that they are consistently trying to improve there service which has never happens, and when you set in the waiting room they the front staff are having there own little conversations, I have stopped going to them and would not recommend this group to any one, the crazy thing is the Dr.'s know this is happening and don't seem to care. Don P. read more

I had a very good experience with this office. I was referred for follow up visit from an ER visit as i dont have a Dr in Florida. I was told when i called that there were only 2 physicians accepting new patients. I selected Dr Havlovic. Not knowing anything about her or the office. I was treated wonderfully by the front desk staff and also by Dr Havlovic. She was exactly what i needed. Thoughtful, knowledgeable, and was extremely through. She will be my new PCP and i am very happy with this office read more

I like my Intercoastal docs very much and would give each 5 stars, and the same for my PCP's nurse - just excellent. I'm writing this because there's no easy way to speak with someone "in charge". The 1 star rating is because every time I call the office there is a terribly long wait to speak with someone. I just waited 18 mins. to get a prescription question answered. I asked why it took so long, and the response was that they are short staffed - I asked if that's because of illness or vacation and the answer was "no - we're just short staffed". Sorry, but whom ever is running Intercoastal (and someone or a board must be) needs to be aware that their patients should be treated with the same respect that we give to their office staff at visits, and while reasonable wait times are to be expected, more than 10 mins. is outrageous - hire more people - based on the number of people who must be calling, surely generating revenue can't be too much of a problem, and there's no need to hire an RN to answer the phone. read more

I have been going to the Potter Field office for over 2 years. I do not find it professional. They do not get back to you. Every time I go to my Dr., there is a lab procedure that "perhaps should be done" (this not counting blood work) or more pills to take. I am looking for another general practice physican. read more

I first saw Dr. Darsham Gonzalez at Interecoastal Medical over a year ago and was very impressed with his bedside manner and his intellect. However, this past winter was a nightmare for me. During one visit the doctor looked at me and said, "If you are expecting 1970's doctoring I am not the doctor for you, I'm too busy for that." I wasn't clear why he said that to me but was clear in his meaning. I also felt like he resented the fact that I did research before visiting him and came prepared with questions. I left Sarasota for the summer in May and received a priority mail letter when I arrived home informing me that he was discharging me from his practice with no explanation but suggesting I consult the medical society or telephone book for a new doctor. Dr. Gonzalez didn't even suggest I switch to another doctor in their very large practice. I am so angry right now as I feel I did absolutely nothing to be discharged from this practice. I had to call the office and leave two messages a week a part just to get the office manager to return my call. I just spoke with her and she told me she had avoided returning my call as she knew I wanted to discuss the matter. She told me the doctor was within his rights to discharge me and owed me no further explanation, she said she had no intention of discussing the matter with me. I asked her why he didn't just suggest I try another doctor in their very large practice and she told me it wasn't his responsibility to help me find another doctor. As a former business owner I feel this is very bad customer service. There appears to be an acceptance of rudeness on their part while no allowance for a patient who is ill or worried. In all my years of seeking medical assistance I have never experienced this type of treatment. It is both embarrassing and emotionally painful. I want to prevent others from the same humiliation and pray you don't have to ever deal with this office manager. When I asked her for her name she hung up on me. I called the office back and her name is Sheila Eagan. I also asked the front desk if I could switch to another doctor in the office and she said she didn't believe so but it would be the office manager's decision, I don't think I want another round with her. I found another yelp review for a different Intercoastal Medical office and they were discharged as a patient as well, so this doesn't appear to be an isolated case. The Potter office was very convenient for me. As a type 1 diabetic I was relieved to have a doctor in Sarasota where I spend half of my year but this marriage ended in an ugly divorce. I really didn't want to take this route as I don't enjoy saying unkind things but I believe knowledge is a powerful tool and I don't want to see another person humiliated this way. read more