We really disliked our stay in this hotel. From the moment we arrived, we were met with a receptionist with a terrible attitude (female with black hair). She was unprofessional and simply couldn't be bothered with anything. When we checked into our room, we learned our AC was not working, as is the case it seems with most of the rooms. We notified her and she said she would have maintenance come to check it out in 30 minutes; they did not show up until 24 hours later. Each time we would pass her in the lobby, or when she was smoking outside the front door, she would just shoot us nasty looks as though we'd done something to offend her.
On our last night, our floor lost power. We called down to the front desk multiple times; no answer. Many guests were congregating in the hallways for light when she happened to walk by. When I asked her if she had an update (assuming someone had reached her to report the problem), she was completely unaware of the situation. She said she had to call maintenance to come back bc there was no one onsite to fix the problem. For the next 3 hours, the power went on and off. During this time, the same rude receptionist thought it would be appropriate to call us every 20 minutes to ask if our power was back on, even though it was well into the evening when we should've been sleeping (we had to get up early the next day to leave Vienna). The whole situation was a disorganized mess.
All in all, I would not recommend this hotel. read more