Fantastic service from start to finish…read more I brought my (very slow) laptop to Detor Computer after 1. forgetting my Windows password and 2. ending up with a boot-up error that made the laptop unusable. I requested an appointment over email and Alan got back to me very quickly. He was able to get my laptop up and working again, remove my Windows password, and even performed a tune-up. Now my laptop is working great, and way faster than before. Alan also kept me informed throughout the entire process, and was happy to listen and answer questions at every stage. It can be hard to find people who do thorough, honest work at reasonable prices, but Detor Computer has it covered. I'll definitely be coming back with any future computer issues. Highly recommend!

I highly recommend Detor. Al got my dead laptop up and running in a day. What was also impressive…read morewas how professional and informative Al was. The price of the repair was very fair.

I can't thank Rescuecom and Roy enough for helping me yet another time with a computer emergency…read more I've been a customer for over 10 years and while for the most time, I don't need a lot of services other than regular security updates and tune-ups, there's been a few times over the years where I had an urgent crisis that I needed help with ASAP. In those situations, like when your computer is being hacked or taken over, there is no time to research options and wait on hold for whatever service you're calling to pick up and hopefully be able to help you. I did something completely idiotic this morning when I was under stress and had to download a song for a performance ASAP to send to a client, and because I let my guard down for a second, a malicious virus was planted in my laptop and the computer screen got locked with a suspicious phone number to a "help" line. Thank god I was able to call Roy ASAP so that he could resolve the situation before it was too late and the hackers managed to steal my data. Roy, thank you again! I appreciate you so much!!

we ordered the gloves and they never arrived. Customer service doesn't answer. Total scam!read more

My computer was completely down. After going on line and seeing reviews for A & E Computer…read moreSolutions, I knew immediately from other clients response this was where I needed to go. Jerry was very helpful in making time to review the problem. My husband, Mike, was impressed with Jerry's thorough acceptance of meeting with,us, sharing possible problems and telling us he would repair it in a timely manner. It was three days later and all was well. Jerry not only fixed this computer but his prices were exceptional compared with other businesses, Definitely give a call at (315) 468-2665. You will not be disappointed! Mary D.

My laptop was failing, the battery was not accepting a charge and everything was running slowly and…read moretaking forever to boot up . I thought I would need a new computer. Jerry started diagnosing my computer immediately after I dropped it off and kept me informed along the way. He replaced the battery and the hard drive and had my computer back much sooner than I planned. The price was great and the computer is running better than it did when it was new. I would not take my computer anyplace else.

Registry repair was setting the computer back to the original factory registry which requires…read morereloading all of the software. Didn't have all of the original software and keys so had to do a full system restore via Acronis which put the registry back to what it was before this fiasco. No help, just cost significant time and money to get back to where I was at to begin with. Should have been told up front what the "service" woud do.

I contracted with Douglas Computing Technologies to have a new WiFi printer installed. I paid…read more$216.00 to have this done. After three attempts, I had to go elsewhere to get the installation successfully done. Not only did the printer not get installed, the service was totally unreliable from a time perspective. The last contact I had with Douglas Computing Technologies was to inform Leighton (the owner) it was not working. He promised to call me within 15 minutes. That was 2 days ago and I have not heard a word back from him, nor do I want to hear from him again at this point. After $216.00 I gave up!!!!!

A complete joke & rip off! Do NOT trust these guys! Scam artists & conmen…read more Ignore all the positive reviews & people trying to say that diagnosis & repair takes time. They have no clue what they are talking about. I've been in the electronics & computer field for over 30 years. That being said, you learn to diagnose while speaking with the person who is having the problem. 80% of the time you already know what the problem is & can give a pretty specific time frame on how long it will take to get it righted. This place is more interested in your money than your repeat business. They do not really care about your problem when you are getting your "ticket" written up, because they bill by the hour no matter if it takes them 5 minutes to fix the problem or 50. So you can go in with a VERY simple problem that takes 30 seconds to fix, but they are more interested in stealing your money than providing you with a 30 second fix & building a positive business relationship with you. They prey on the ignorance of the general populace to not know much about electronics. They use that to their advantage & use technical terms to hype up a simple, benign problem & get you to upgrade your services to more than what you really need. Not to mention that every single person that comes in they offer "express service" to at a higher rate, which does not get your ticket addressed any faster, you just get charged more in the end. Further proof of their shady nature, just look at their website. The website is either a canned template that they failed to edit properly or they completely stole it from someone else's site. The parts that they edited to suit their needs are in English the rest of the site is in Latin. I would not trust a "computer repair" company that can't even figure out how to build a proper website! I've gone in a few times to see what they have to offer & I've heard the blatant lies that they have told to their unsuspecting customers. I've listened to the customers explain their problems & I knew right away what the problem was & that it was a 2 minute fix, yet they are told that it'll be a few days to fix it but that they will "get right on it". I've heard the owner be quite rude to customers who had too many questions or were not happy with the service that they received. Berating them & giving them excuse after excuse for how it's not their fault & that they were told about this when they came in. They basically will not answer any of your questions with anything definitive till they have you sign their contract & they know they've got your money locked in. If things start to get too pricey for you, they will be happy to write everything off as long as you sign over the item in question to them. Which if you do, they then turn around & sell it to some other unsuspecting person.

Horrible experience with this company as we sent a computer and printer we had purchased at the…read moresame time from Syracuse Computer in for service as they were not properly working. Bottom line, the "fix" didn't work and they didn't stand behind their products or their repair services. Super-slimy sales guy who made a bunch of warranty promises he didn't keep. He has to be selling used car lemons somewhere right now. We finally wrote it off as a loss. Can't believe this place is still in business. Avoid at all costs, you can do better blindly buying computer stuff online.