So, We at ALR must respond to Reverend E.'s post. I am Paul Sessum, who is referenced in the above post. I must say there are two sides to every story. So, to only be fair I must give our side. ALR is the manufacturer of Reverend E.'s patio cover. We sell directly to dealers and if we have no dealer in an area, we may sell directly to the customer. IN THIS SCENARIO, THIS JOB WAS SOLD THROUGH A DEALER. During this whole process, there were attempts to provide a solution for Reverend E, but for whatever reason a solution has not occurred. I have personally been very receptive and worked harder than anybody to get this situation resolved. In most recent conversations, between Revered E and ALR Corporate, a tenative solution has been reached. ALR corporate is incurring additional cost to make Reverend E happy. It is our hope after he receives his two free motors, two power supplies, and two control boxes with a value of $1200.00 dollars, the situation will be resolved. This offer was given 18 months ago, but was turned down. Although, Reverend E is not obligated, it has been discussed that after his new equipment is installed, he will be taking down his post.
In final, I, Paul Sessum am more than happy to disuss this issue and scenario, if needed, with any individual who may need more clarification as to why this bad post occurred. At present, this is the only bad post on the internet, we are aware of, and that is
after 7 years of business. We have an A rating with Angies' List and value our reputation. And of course, I gave a 5 star rating, I am biased.
Paul Sessum 888-550-5491 ext. 102 read more