The registration process is honestly the dumbest thing I've ever experienced. They make you sit…read moredown and call a guy in a call center in India and tell them all your information in a packed lobby. I went through this whole process just for them to tell me they don't take our insurance AFTER 15 mins of verifying the insurance. I gave them the secondary insurance that they did take and they still weren't able to verify. I'm honestly really tired of ER's/ doctors offices/ urgent cares making you go through elaborate processes because they don't want to handle paperwork.

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

The providers are good at what they do. The rest of the staff needs Serious work on customer…read moreservice. The receptionists do NOT PRIORITIZE PATIENTS WITH APPOINTMENTS. Walk ins and appointments treated the same. The provider told me they have NO IDEA who has an appointment or is a walk in. Their scheduling for appointments online is terrible at best and the early checkin is just as bad. Two visits in a row a week apart and same results. I will give them one more chance to fix the issues.

Recently went there for care and most staff was professional. There was one specific older African…read moreAmerican woman working that day that changed her attitude behind closed doors when no one else was around into violence & rudeness. Upon being seen I was taken back decently quick. Got checked in, when I went to get imaging done there was the African American lady with graying in color dread locs who was nice at first when she was around the person I came in with and other doctors but when she took me to the X-ray room she was rude pushing my injury around violently and asked "why can't I move my injury into the position," that she was asking. She threw the piece that they use to mark which side of the body they're imagining as well. I'm not sure if she thought I was a young teen because I look young but I'm almost in my thirties. After coming out of the room she was ongoing with her rudeness saying you can go back to whatever room you came from. Then a little before my X-ray came back she popped her head in trying to see if I said anything to any of the staff or who I was with. Which I did. Now I am here writing this review for the public. This is the scary part that people go through with healthcare workers behind closed doors until or if they're caught. This lady needs to be fired for her unprofessionalism, ego, and opinion on the workplace.

Thank you for taking such great care of my daughter. Everyone from check-in to discharge was…read moreamazing. Alan and Andrew thank you for your kindness and care. Definitely recommend Express ER

April 2024, This was my go to ER in the past and always loved their fast, and no wait time. Today,…read moreI came in for sprain knee, and ankle. As I walked, they just finished mopping the floor and the lobby floor was so wet, they had the caution sign but anyone can fall if you're not careful. The wait took forever and I was the only one in the lobby. I thought maybe, the rooms were full, negative. I was the only one patient. As they take my X-ray, I was in pain trying to position myself and at one point I had to hold the plate on my stomach for them to take the X-ray. The nurse was nice and all but the machine looked like a dinosaur. The Dr and nurses in-charge was ok but the front desk girls was friendly. The highlight of this visit was their snack station.

This is the worst health care place I have ever been to. First when u walk inside u have to find…read moreout where the front desk is second u get checked in for your appointment you had scheduled on time and for some reason your waiting for hours and no one is considerate enough to let you know how long you'll be sitting there for

Rude staff, Jada Johnson in particular. Very unpleasant , made uncalled for comments about politics…read morewhich i found very unprofessional.

Absolutely a disaster. No clear instructions. Sat for almost 2 hours for them to act as if I didn't…read morefollow there instructions. They have several people just sitting behind the counter doing absolutely nothing. Had no sense of urgency. Do not recommend anyone coming to this clinic. Unless your dying, do everything in your power to go else where.

Called about 8 times, no answer. Left message. No one called me back. It used to be a good place ,…read morenow it has gone downhill.

Professional group. Fast and great support staff. Easy to…read moremake and change appointments.

I went into Seton emergency room because I have a bad cough and stuff coming up out of my lungs. I…read morewent in there to have a scan done. They didn't do the scan for seven hours. I sit there all day long and many people were sitting there all day long, it should not have taken that long. That's twice. I've been to that emergency room and I will never go back there again. They didn't tell me what the issue was said it was inconclusive so sad just saying

Had a 10am appt, maybe two others in the waiting room, def not busy. Took an hour wait to be taken…read moreinto the room. While in the room was stabbed for flu symptoms, currently been an another hour since the nurse took the swabs. Slowest service Ive ever seen. Good thing I didn't come with something serious. Will update maybe on how long it took before my visit is actually done.

Walk or appointment it don't matter you'll be waiting in the lobby for at least 2 hours while you…read morewatch several people who came in after you go in before you. Worst clinic in Killeen.

actually it should be a 0 my husband is in a lot of pain and…read moretried to get a referral to the pain specialist ( IPA ) but doctor Kadhim thought it would be a good idea to send him to a chiropractor and according to doctor KADHIM its the same. my husband went and of course the chiropractor told him he needs to see a pain doctor and there is nothing he can do. This is been going on since last month. We been trying to call and it's been busy since Thursday so he drove there and 3 signs were up. I guess it's ok for a URGENT CARE DOCTOR TO JUST LEAVE THE PHONE OFF THE HOOK SO SHE CANT BE BOTHERED! I will go further with this issue but I feel people need to know what kind of a Mickey mouse office it is and that she really don't care about her patients or the pain they are in because that inconvenience her!!! Unprofessional!!!!!!!

From the owner: Killeen Family Health was established in 2005. It has been a major care provider to the…read moreKilleen/Fort Hood area and surrounding communities. The clinic has a staff of 9 dedicated professionals trained and motivated to provide the highest level of medical service.

This place does not give a damn about your time and convenience. Red flag was the sign on the…read morereception window stating that yelling and cursing at staff would not be tolerated. Guess it happens frequently. I can see why. FWIW this is first review of anything I've done in several years. It's that bad

Dr Ralph is amazing...however the system of management is ridiculous! I had an appointment for 10…read moream and 1:45 minutes later still sitting in waiting room! They have to do better!