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Integrity Urgent Care

2.3 (18 reviews)
Closed • 8:00 am - 8:00 pm

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A horrible urgent care

Literally the worst urgent care you can go to. If I were you reading this- I'd go to freedom. Or literally anywhere else. $125 just to see the doc. Not including any routine tests. Any type of test they need to do is an additional $50 per test. Showed up 10 min early for a 9:30 appointment. Wasn't seen by the "doctor" until 9:50. It's 9:52 and she's already done her "diagnoses" and told me that I should take over the counter allergy medicine (I've never had allergies in my life) and that it should clear up soon. Wow. Great use of $125. Way to rob the American people of basic access to healthcare and decent treatment. This place is horrible. If I could give 0 stars I would

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Laura F.

My first time here with my kid and I was super happy with the quickness and staff. I was nit seem at freedom Urgent care who wouldnt even check me in! I came here and in less than an hr we were in and out! Quick diagnosis and amazing staff. I plan to keep coming here!

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3 months ago

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Xpress W.

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10 months ago

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2 years ago

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5 years ago

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4 years ago

Daughter went in for a arm rash, they barely looked at her and said we should go to our PCP. Total waste of time

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4 years ago

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3 years ago

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5 years ago

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4 years ago

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5 years ago

Had a walk in Appoinment at 5:30 kept skipping us these is crazy never coming here again never the worst customer service ever

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SignatureCare Emergency Center - Killeen - Interior

SignatureCare Emergency Center - Killeen

4.1(23 reviews)
1.2 mi
24/7 Availability
Available by appointment

I used to come to this location, but I now go to Integrity Urgent Care instead -- and for good…read morereason. The check-in process here is honestly bogus. Whoever thought it was a good idea to make patients check in using a phone clearly didn't think it through. It feels like the front desk is avoiding doing their job by having sick patients check themselves in, and it creates unnecessary contact points where germs can easily spread. If someone comes in for a non-illness-related issue, they're now exposed to germs from everyone touching the same equipment. As for the care itself, I will say the medical team is fast, efficient, and provides quality treatment. However, the front desk experience completely overshadows that. Another major issue is the lack of privacy. The front desk openly asks patients, "What's going on with you?" in front of the entire waiting room. While I was there, a man came in and had to quietly tell the receptionist he had diarrhea -- in front of everyone. That's embarrassing and absolutely not how patient information should be handled. These conversations should be left for triage in a private room, not asked out loud in a lobby full of strangers. Because of these issues, I will not be returning to this location.

Went in with horrible morning sickness, i couldnt keep food or water down, the male nurse Mike was…read moresuper rude from the start saying "well i slept in bed full of saltine crackers for the whole nine months. The whole time he was acting like i was another stupid girl who couldnt handle pregnancy symptoms. Obviously i was already in a horrible mood based on how sick i was. A different nurse put in my IV and everything was fine, but he was the one to take it out, he full on ripped out my IV and it was so painful, he said "its better to do it quick than to keep on torturing you."

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SignatureCare Emergency Center - Killeen - Interior

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Integrity Urgent Care

Integrity Urgent Care

3.3(36 reviews)
7.7 mi

The providers are good at what they do. The rest of the staff needs Serious work on customer…read moreservice. The receptionists do NOT PRIORITIZE PATIENTS WITH APPOINTMENTS. Walk ins and appointments treated the same. The provider told me they have NO IDEA who has an appointment or is a walk in. Their scheduling for appointments online is terrible at best and the early checkin is just as bad. Two visits in a row a week apart and same results. I will give them one more chance to fix the issues.

Recently went there for care and most staff was professional. There was one specific older African…read moreAmerican woman working that day that changed her attitude behind closed doors when no one else was around into violence & rudeness. Upon being seen I was taken back decently quick. Got checked in, when I went to get imaging done there was the African American lady with graying in color dread locs who was nice at first when she was around the person I came in with and other doctors but when she took me to the X-ray room she was rude pushing my injury around violently and asked "why can't I move my injury into the position," that she was asking. She threw the piece that they use to mark which side of the body they're imagining as well. I'm not sure if she thought I was a young teen because I look young but I'm almost in my thirties. After coming out of the room she was ongoing with her rudeness saying you can go back to whatever room you came from. Then a little before my X-ray came back she popped her head in trying to see if I said anything to any of the staff or who I was with. Which I did. Now I am here writing this review for the public. This is the scary part that people go through with healthcare workers behind closed doors until or if they're caught. This lady needs to be fired for her unprofessionalism, ego, and opinion on the workplace.

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Integrity Urgent Care - urgent_care - Updated May 2026

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