1. Integrity Insurance & Bonding

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Happy Valley, OR

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Integrity Insurance & Bonding

4.6 (9 reviews)
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10 months ago

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1 month ago

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7 years ago

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Thank you for the wonderful review Todd. We greatly appreciate it.

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Timm Nielsen - State Farm Insurance Agent - State Farm Logo

Timm Nielsen - State Farm Insurance Agent

(1 review)

Avoid this agency if you are looking for an insurance agency that treats your respectfully. Due to…read moremy employer I needed my insurance card to be issued in my name. When my husband received the temporary card it was issued in only his name. I called the office and left a message to try to get this fixed on a Friday. I called the after hours nunber on both Saturday and Sunday and they had no record of my policy. I called the office again on Monday. Heard nothing back. Finally, my husband calls and gets through. Turns out he didn't call the office he called Shelly's personal phone. After not getting the issue resolved I asked Shelly for her managers email. She didn't respond right away. I then noticed that she was texting my husband, again using her personal phone number. She sent him a text saying I wanted her managers email and if I was to communicate with her manager she would be fired. I let her know that at this point I would be moving my policy. She again texted my husband on her personal phone letting him know and said "Don't repeat this, i don't want to get in more trouble with her". Later, I am realizing something with one of our houses policy was sitting right with me. I again reach out Shelly to ask questions. I tell her that I still want to talk to her manager. The answer i received evaded answering my question and seemed shady. She then texts my husband again saying " Is there any way to stop her? I am definitely going around the rules with the WA house." All the while I am a customer with a policy at this agency. I start googling to find how to communicate with Timm. I wasn't never given his contact information from Shelly. I am now in the process of moving my insurance away from this agency. Timm keeps apologizing and telling why he thinks I am getting a great rate. Honest customer service outweighs the savings. I do not want to find out what I would have to go through if I had to make a claim with Shelly.

From the owner: We are seen as Gems in the lives of our State Farm Customers; here to guide their paths towards…read moreachieving their goals. Customers rely on us to ask the right questions in order to provide logical options to cover and grow what is gained in life. We provide high quality, industry-leading products, accompanied by practical information and 1st class Customer service; backed by a Fortune 50 Company that has been honoring contracts since 1922. License #: OR-3003392945, WA-1286419

Integrity Insurance & Bonding - autoinsurance - Updated October 2026

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