I had this company come to my older Tacoma home to do some wiring. I have "knob and tube" wiring in…read moremy house, and I needed some of it replaced so I could have reliable electricity until I get to the point of rewiring the whole house. On the one hand, they did a decent job running cable and replacing receptacles or adding new ones. On the other hand, there were some issues with their work.
First, they added a new 240V dryer receptacle. The thing is, even though my dryer was sitting right there next to the new outlet they put in, they placed the outlet at a height that my dryer cord wouldn't reach. When I asked them about it later, they said the receptacle was placed at a "standard" height. I had to purchase a new dryer power cord and replace the perfectly good on on my dryer just so it would reach. They could have easily looked at my dryer's cord and placed the receptacle at an appropriate height. That was annoying.
Second, my Siemens load center (electrical panel) was missing a hinge. Oliver said he would find a part for it, but a couple of weeks after the job was done, it still wasn't replaced. I called him and he said he was trying to locate it. Here it is months later and I have never heard back from him, so I assume he just wrote me off. I called around, and apparently the part is very hard to come by. Still, he could have let me know, maybe even suggested a solution. I think he just forgot about me and the hinge.
Third, about two weeks after they had finished work in my house, my wife called me down to the basement. She found a hole in the side of the house. Yes, right through the sill joist and the siding all the way to the outside. I examined it, and it was right next to another hole the electricians had drilled up through the sole plate of the kitchen upstairs. It was extremely obvious to me that what happened was that one of the electricians tried to drill through the sole plate and into the kitchen, missed and went through the sill plate to the outside, and then re-drilled without either telling me (the homeowner) or fixing the hole that had been made. They left my house with an open hole exposed to the elements and never told me about it. That's another one I had to fix.
Seems like this crew has decent knowledge of electricity, but lacks some of the refinements that go beyond wiring, like taking care of the customer. I did contact them about 2 of the issues, with no good resolution (dryer receptacle too high: their answer was "buy a new cord,"; and load center missing a hinge; they never did get me one), and with the third issue, I decided it was better to fix it myself than to call them and get no resolution. I can't fault the electrical work they did, but on the other hand, based on these issues, I would not hire them again. Thus the 3 star rating.
