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    Insure Logic

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Ask the Community - Insure Logic

    WEX - Outrageous $20 payment processing fee on a $70 dental premium

    WEX

    (433 reviews)

    Tried to use my benefits today and the card wasn't accepted. Looked in the portal to see if there…read morewas a problem and look at that, my account was froze due to another claim not being reimbursed because of insufficient documentation that stated the date wasn't clear. My god, what else do you people need? You were provided a receipt from the Drs office, with the date/time/services listed. Also I received zero communication that my benefits were froze, nor that this claim was denied. I checked my emails, my spam box etc, and nothing was there. This will be the last year I use this FSA program. The $200 I save goes right out the window each time I have too deal with these people to sort out my benefits.

    Truly terrible. I have used FSAs before but this one isn't like the others. Pure hell. The amount…read moreof claims denied time and time again is crazy. They will tell me I need to submit this doc and then I do. Denied. Then they deny it for another reason. I had a doctor visit co-pay of $15 they denied. I spent about a month getting so many documents to get that paid. It is FSA open enrollment right now for my employer. I asked my employer if we are still using WEX? She said yes. I said I refuse to use them moving forward. I am not signing up for FSA. I would rather pay out of pocket than go through this hell. Finally, when you call them you always get routed to a call center in India. It is beyond difficult trying to deal with them. Each time they review the docs the reason for denial and what they need changes. I asked to be transferred to a US based supervisor and had my question knocked out within 2 mins. Each time I spoke to other agents it took 30-60 mins. Avoid Wex!

    Insure Logic - insurance - Updated May 2026

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