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Fargo, ND

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Insure Logic

5.0 (1 review)
Open • 9:00 am - 5:00 pm

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Ask the Community - Insure Logic

WEX - Outrageous $20 payment processing fee on a $70 dental premium

WEX

(435 reviews)

Tried to use my benefits today and the card wasn't accepted. Looked in the portal to see if there…read morewas a problem and look at that, my account was froze due to another claim not being reimbursed because of insufficient documentation that stated the date wasn't clear. My god, what else do you people need? You were provided a receipt from the Drs office, with the date/time/services listed. Also I received zero communication that my benefits were froze, nor that this claim was denied. I checked my emails, my spam box etc, and nothing was there. This will be the last year I use this FSA program. The $200 I save goes right out the window each time I have too deal with these people to sort out my benefits.

One of the worst creditors I have ever seen. I started knowing Wex Bank by getting Marathon gas…read morecard for our company's fuel needs. I didn't know this financial institution before requesting gas cad by Marathon. With their first statement, they charged us $10 statement fee which we weren't informed about it and when I called the customer service, the representative gave me credit and enrolled us in online statement. It was interesting that we never see that credit in our account. In their 3rd statement, they charged us $75 under the name of finance charge for absolutely no reason. I said to myself enough is enough and I cancelled our company's account with them immediately. I believe they are robbing the un-educated contractors by nonsense fees and charges. So, I'm telling everybody to be careful and do NOT do business with Wex Bank. They are horrible people.

Insure Logic - insurance - Updated October 2026

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