Amazing customer service! Frankie helped me with my policies answered all my questions definitely…read morerecommend this office!

I don't know what is going on with my insurance policy. I'm frustrated that one agent says my…read moremortgage insurance was sent to my mortgage lender, the mortgage lender did not receive it, and another agent says my policy is still in underwriting. I don't know what is going on at this office. I am ready to switch to a different State Farm agent.

Three years ago, our insurance rates for our home increased by about 30% then two years ago it…read moreincreased another 30% and this year. It is double when I was Pain three years ago. My old broker went out of business, and I was sent to this new location, and I called them and they immediately saw a lot of errors and they were able to reduce my premium by 64.84% Thank you Irma!!!

Art Santos is never in the office. Doesn't give you a crap about you or your family. Too busy…read morevisiting other offices, schmoozing with his buddies and they blame when you when the insurance you buy doesnt cover you. State Farm denies coverage because Art sells you the wrong type of coverage. Whats the word for someone who takes your money and doesnt give you the right insurance? Somebody at the State should look into this guy.

Allstate Insurance.....it is kinda like guys that work on your car...you just keep going back to…read morethe same folks...though you may not always be happy with them...it is sometimes easier to suffer through the same person than suffer through trying to find someone new because in the end the price and service "seem the same everywhere you go"...and Frank Catanzaro was an agent....I've only dealt with 3 AllState Agents (One in Raleigh NC...which was great...one in Cincinnati...for whom I still deal with and love still......and Frank) in the 15 years or so I've been doing business with them (Allstate as insured every one of my houses, rental properties, mutliple cars, motocycles, rental insurance, etc.). But my time with this particular office was "fine" though the thing that bothered me the most was the stupid letters and emails I would get from this office/agent saying how much they had valued my business over the many years...when in fact i was only in Chicago 2 years and with him less....I really can't stand when local offices just don't get it right....and they didn't....I know I'm "number" but I'd prefer for business to not come right out and tell me I'm one when they make such stupid mistakes. Did they get my insurance right.........yeah sure..but then again that was mainly the main corporate head quarters doing that....Frank on the other hand couldn't figure out if I was with him 1 year or 10 years? I'm in another State and still with Allstate............AND.....thankfully an agent that doesn't make those kinds of blunders.

If I could give Frank more than 5 stars, I would. Best insurance agent I had, called me directly…read morewith suggestions and questions, gave me honest advice when needed and just generally kept in touch. Great customer service from everyone in the team too. I moved out of the state a little while ago and unfortunately couldn't keep him as an agent because of it. I couldn't find anyone comparable since.

I have been with Kathy for 40 years!!!! Service is always outstanding whether it's a cracked…read morewindshield or a major accident. Coverage includes auto and Home.

I found out about a program that state farm was using called 360 and I emailed Kimberly at the…read moreoffice. She replied that she didn't have access to this program. Seventeen days later, I received a letter from state farm asking me to reach out to the agent and ask him about the 360 program. Seeing how Kimberly was no help, I reached out to this Mark Mackey and left them approximately 6 messages and several emails. I don't know if he wasn't getting the messages or he thinks he's too important to return phone calls. You have got a storefront and two cubicles. I don't know why you think you're setting the world on fire, but I still haven't gotten a call back from him. I found the agent on Cicero just south of Devon, he's already provided me with information I didn't know before. I couldn't wait to get away from this incompetent agent. You should probably do the same.

" Follow-up? What's that?? "…read more That's what the Kevin Mackey Agency thinks "good service" means. I was insured with State Farm thru the Mackey Agency years ago, and quite satisfied. Recently, though, I decided to return and the staff there consistently dropped the ball with my application. In the end, they completely failed at writing a set of new policies that were an exact duplicate of my previous ones. They turned a really small deal -- switching homeowners' coverage to State Farm -- into a huge disaster. Weeks and weeks of delays, glitches and just plain ol' not getting things done led to my mortgage lender buying insurance for me. That "lender-placed coverage" was very over-priced, and paid from my escrow account -- which then caused my mortgage payment to increase by nearly 40%!

This year, State Farm raised my homeowners insurance premium 23%. Prior year 21%. That is 49% in…read morejust two years! In just five years my premium increased 212% - more than doubled. Further, this office was impossible to deal with. I wanted to get a copy of my full policy and they were unable (or unwilling) to do that simple request.

Thanks so much to Liz for all of your efforts in the process of finding the right car rental and…read moreour claim. Very much appreciated.

Hassan always provides excellent customer service! I switched to him from another insurance and…read morewill never look back. I cannot recommend him enough.

The team in this office are amazing! They are always available to answer your questions…read more Mr Dahood even checked up on us after a family hardship. I highly recommend them. Linda Chris and Hassan are great.

I posted a review in 2015 for this company, and I don't see it. But I do see it in my profile page…read more Well it is five years later, and I'm still using Hausman Kunkel for all my Insurance needs. They work very hard to get you the lowest price and best companies for you. I have been with them getting insurance for over 25 years and have never had a problem.

Louanna Rodriguez is the best !!! I have been working with…read moreher for more then 10 years with my business policies and i never had a problem she is always on top of things she is very responsable and has the best attitude. I recommend Hausman Kunkle and Louanna . 5 Start service !!!