Honestly terrible. Wanted to add another car to my insurance. Called twice. The first time they took my info, and said "we'll pass you on to one of our insurance reps". Had me on hold for 5-10 minutes and then someone picked up the phone and hung up. Called again. Had to give all my info again. He said "ok let me put this in" and then disappeared off the line. I've never seen a company reject getting more money/business? Very strange. read more

Tuve la oportunidad de hablar con Nayara Fernández en el día de hoy para recibir ayuda sobre mi seguro con Progressive, y fue muy atenta, me guió durante todo el proceso hasta conseguir una solución a mi problema; su dedicación y compromiso hizo la diferencia en mi día. Gracias por su atención! read more

I have been a customer for over five years. I have been trying to get a quote on a liability policy and a review of my car insurance. I have called 7 times. No one calls back. No one seems interested. I have asked for a manager and they are all busy. Business must be good to just ignore a longtime customer. I will be moving my insurance at the earliest possible moment. read more

Got my car insurance with Enmanuel at Insurance Nation. Cut my insurance cost in half while keeping all the good stuff from my old policy, which was a huge win for my budget. He knows his stuff and doesn't overcomplicate things. Enmanuel's super knowledgeable and just easy to talk with - no confusing jargon, no pushy sales talk. It's like getting advice from a buddy who really wants to help you out. If you're looking to save on car insurance Enmanuel is your go-to guy. read more

Terrible company! I did not willingly choose this company. I had to make a last-minute decision and was pushed into this one with any useful information. They didn't answer any of my questions. I don't have all the required information about my policy. I can't find a way to cancel despite making it clear I would want to as soon as I found a more suitable option. This is nothing more than a scam. I hope I never have to find out how they'll screw me over if I have to file a claim. read more

Nicolas was extremely helpful in assisting me in resolving an issue with my policy. I had spoken to 3 other agents before Nicolas was able to solve the issue. He was patient, knowledgeable, and professional, this is the type of employee who will one day become his own boss. He's a problem solver, and goes above and beyond for his customers, he is an asset to your organization. Nicolas, thank you again for your assistance. Keep striving for greatness. read more

Terrible service. I don't recommend them. They offered me a price for the policy and two days later they called me to increase it by 10% because they had made a mistake. They also offered to cancel the insurance policy that I had in force at that time. For two weeks I have made multiple calls and sent emails and I have not received a response. Today I had to send all the documentation to the previous company because they had not received anything. read more

I purchased a high value auto and was concerned about the cost for insurance coverage. Ben at Insurance Nation was very helpful with suggesting and securing an insurance policy that save me over a $1000 annually compared to other quotes. I highly recommend Insurance Nation and especially Ben for his knowledge, communication and dedication to find me an auto insurance provider to fit my budget. Much appreciated! read more

Avoid them at all cost! It's a shoot of the dice whether they answer the phone or not; your odds are better in Vegas. They have yet to return one of the dozen messages I left over the last year. If you're lucky enough to get someone on the phone, you'll barely be able to understand them and you'll only end up sad and disappointed from what little "customer service" you do receive. Did I mention they processed $3,000 auto payment for a policy that they canceled the day before? Why isn't negative stars an option? read more

Horrible and shady company. One of their employees crashed into me and didn't have insurance! Now my insurance can't get a hold of him, he won't pay my deductible, he won't return none of my calls or emails. Company did help him get a new car while my wife and kid have to go to work and daycare in a damaged vehicle that there aren't parts for anywhere in the nation Due to supply issues. My new car is now unfixable, But they'll back him up. Stay clear of this company. read more

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is was the worse insurance i that ever experience in my life i was in the end of my policy and i contact them to cancel my policy because i move to progresive insurance and they just didn't cancel i call the main company and i have to do a bunch of paper work because auto nation just didn't do their job the representative name was ileana this is her email:ileana@insurancenation.com I hope y'all fix this read more

scammmmm they won't stop emailing you. they won't stop calling you no matter what you sat y or unsubscribe. i don't need them to hook me up with a insurance co. i can call them myself. ex. travelers ins. didn't get my information and had to give it all again. travelers ins. had no idea who these people were that transfer the call. i told i. n. i'm no longer interested in dealing with them but right a way phone calls kept coming in and text mess. btw i did tell them i didn't want any text messages but of course these low life type people don't care. read more

they dont answer their phones at all. lazy people who dont want to work. unprofessional, and just plain lazy. go elshewre.

Gilberto Rivero was able to assist me with finding the best prices for insurance. He was friendly and informative, making me feel confident in my decisions. Often times, dealing with insurance can be an unpleasant process, but not with Gilberto! Very happy with my decision to go through this company. read more

Company is a scam. Bought car insurance from them and the next month the payment went from $150 to $700. Tried to call and they never answer the phone. DO NOT GET SCAMMED BY THESE LIARS AND THIEVES!!!!!! read more

Just HORRIBLE. They NEVER call you back let alone answer any questions. Look somewhere else for a third party they are Horrendous.

They. Never. Answer. The. Phone. Their hold music haunts my nightmares. I called repeatedly over the course of 5 days, left voicemail, sent emails, and never spoke to a person. Horrible, horrible service. I finally called Progressive directly, they helped me with my question, and offered to set me up with another local agent who cares about their customers. read more

Stay away from this place! The customer service is terrible, they don't bother following up with emails, calls, or even processing any requests. Thanks to them I was double charge by 2 insurance companies because they forgot to process changes on time. I'm still trying to get the reps Elvis or Pilar Vazquez to assist on these issues for 2 months read more

This is the worst customer service I have ever experienced. You cannot reach these people on the phone. You sit in a long queue only to be disconnected. If you call sales they answer and then put you back in the customer service queue. Do yourself a favor and open a direct account with whoever you are going for insurance through. Dealing with these people sucks. read more

This is hands down the worst middle man to get insurance! I called to cancel my policy they sent me a cancellation form to sign told me they would submit it. 2 weeks later I call only for them to tell me "yeah we never submitted it let me do it now" (mind you I paid 6 months up front) and I'm only canceling because I had to return the car because I got declined for a loan ( only had the car for 4 days) seems like they try everything in there power to try and keep your money smh use someone else or call whatever insurance you want directly You'll probably save money that way too! read more

They are a horrible company... thw dont answer the phone ever, you cant reach them... its the worst worst customer service !!!! I wish i could put -10 read more

Stay away from this insurance broker . They sold me a policy with united in Florida and the payed me $1168 for damages that where $6950 . These people provide no customer service what so ever. read more

Horrible. They neither answer the phone nor return messages to their clients. I wanted to add an additional vehicle to my current vehicle coverage and after dozens of calls and messages over several days I never heard back. I went directly to the provider and they helped me out. But it's ridiculous that that's what you have to do. Whatever good deal they give you, go straight to the company and cut Insurance Nation out of the middle cause that's what you're gonna need to do anyway when you actually need customer service. read more

Excellent work team. Mr. Gilberto Rivero is a good professional who answers all questions as soon as possible.

Not sure witch corporation or business, sold you my information, but you can stop sending me spam emails, and sending me texts through out the day, you lost your money, plus this company get this bad review. I do not recommend any company, or corporation that steals Amarican people's information for their own benefit. Insurance is a scam, forced upon the the free Americans. Thanks read more

Non-responsive customer service, either by phone or online chat. Had to call the actual insurance company directly for action. This created unneeded stress. Insurance Nation as agent is supposed to handle all changes to policies, not the actual insurance company. So if Insurance Nation cannot earn its commissions by giving good customer service, I will have my policies transferred to another local agency with a good reputation. I think others reading this should think twice about doing business with Insurance Nation, even if they are conveniently located in car dealerships here in S Florida. read more

I just want to express that this is the first review i have ever written for any company. This is the WORST insurance company i have ever dealt with. First of all they did not SWITCH my insurances but rather just added it and never cancelled my old insurance, which left us to pay 2 insurances for 2 months until we were able to get our refund. They never once sent us a bill of when the payments would be taken out, Did not even notify me when they cancelled my insurance and they do not answer their phones. I tried Friday and stayed on the phone for over 20 minutes before deciding to leave a message. Half the day went by and still no response, so i call again (another 20 minutes and no answer). So me, being as forgiving as i am, thought 'well maybe they're really busy and i can try Monday' or 'Maybe my agent is out this Friday'. Anyways, I try to call today (Monday) and still no answer. I try one more time and stay on the phone for 20+ minutes to get HUNG UP ON! ARE YOU FREAKING KIDDING ME? Now i have no insurance and no help on top of it. I would NEVER recommend this company to ANYONE. HORRIBLE! In response to the comment below: We have not received any text messages or calls. My husband barely knows how to use his phone so i'm sure he has not checked his email. Even if, there should still be something sent to the home address ESPECIALLY if you are cancelling insurance. Very unprofessional way to conduct business in my opinion. In order to make sure the customer is aware, you try every possible way to get in contact with them. 4 ways you could use, call, text, email & mail. 3 of which i know for sure you have not tried. I will have him check his email but it still doesn't take away from the fact that you guys don't have the customers best interest in mind. Judging by the other reviews it seems like you guys are just in it for the money and not for the satisfactory/ protection of your customers. I'm still EXTREMELY upset with this business and my agent nonetheless. read more

WORST SERVICE EVER! When these insurance agents are busy NOT ANSWERING their phone, they are busy NOT changing insurance coverage as you have requested, and then they FAIL TO ADVISE THE INSURANCE COMPANY YOU ARE NOT RENEWING COVERAGE, which would result in automatic deduction of 'renewal premium' from your bank account! I don't know how these folks stay in business. Oh Yeah! They are affiliated with Metro Ford, and Metro Ford spoon feeds them with customers. Hey Insurance Nation - better stay close to yo' sugar-Momma, because you couldn't stand on your own two feet - because YOUR CUSTOMER SERVICE SUCKS...... read more

This place is the worst ever insurance place. Stay away. I cancelled my auto insurance plan with them a little over a month ago and was supposed to receive a refund for my prepay of more than $200. I e-signed the cancellation request. Not only I have never received the refund, I was shocked that 6 weeks later they sent me a request for payment. I called them twice about it and both times, they hang up on my face. I still can't believe it. Please please please stay as far as possible from this horrible place dear Yelpers! read more

I don't even know where to start...first I am a business woman of 30 years and have never experienced such horrific and unprofessional service not to mention bait and switch dishonesty from an agent "Leandro Guzman, and his company in my entire life. Esconced in an office in Delray Honda, as I purchased my honda civic with my son, who would also be driving occasionally, I had very sufficient insurance already and was told I could save 500 per policy period if I went with him. Same exact coverage-no, in fact, better. My son and I sat in his office as he wrote the policy...little did we know he EXCLUDED my son from the policy to bait and switch us -he outright lied, told us to insure this way and could have caused my family irreversible damage...knowing FULL well that my son would be occasionally driving -I only found out because of a potential claim that was promptly denied. Thank GOD I found out or I could have been ruined financially! When I called I was treated horrifically and disrespectfully-told "I should have known". Beware beware beware....stay away! and Delray Honda...be aware of who you let do business in your dealership. read more

I am very disappointed in the service. I have been trying to reach a representative for days to no avail. I should have done more research on this company before I selected them as my insurance broker. As I am reading the comments, all I can do is agree with the comments. Please do yourself a service and drive, run, scamper and go in the opposite direction. This is a nightmare and I just want to escape. I wanted to give a negative rating without a star, but this system will not allow it. read more

I couldn't be any happier with the assistance of Wade. He was very attentive and thorough in trying to find the perfect insurance for my vehicle. I will continue to use their services as well as his help in the near future. read more

Milaidy en la ext 8308 es la mejor representante de seguros siempre muy atenta y dispuesta ayudar, muy pendiente de mis renovaciones cada 6 meses la verdad que estoy muy satisfecha desde el principio read more

I have been dealing with this company for over 10 years and it has always been a pleasure. The owner, Humberto Torres, is a great guy. I would highly recommend them. read more

Insurance Nations has handle my insurance for a long time, I could say over 4 years now. Great customer service and professionalism.