This is my first time obtaining insurance through a "local insurance agency." I purchased…read moreHomeowner's and Vehicle insurance. The first hiccup occurred when my credit card didn't show the money as processed and I didn't want a lapse in coverage; so, I followed up with a daily phone call for three days before I received comformation. Approximately two weeks later, I received an invoice from my car insurance requesting an additional $25.00 without an explanation. Another phone call to the agency. Apparently, my quote was a misquote. Hmm? This past May, I incurred hail damage and subsequently filed my first homeowner's claim. It ended up being a catastrophic claim and naturally I had questions. I initially spoke to Jennifer. She awesome! She explained things and answered my questions AND she took her time with me. This was why I went through a local insurance agency. I wanted to be able to educate myself and learn about my insurance rights. Jennifer actually helped me appeal and win, gaining me additional funds that I was entitle to. Nevertheless, two weeks later I had another question for Jennifer. When I called the agency, I learned she was off that day. Stephanie took my call. When I said, I would call back, she bullied me into telling her why I wanted to speak to Jennifer. I caught her up to date with my appeal. Stephanie proceeded to inform me that Jennifer was not an adjuster, that she was an agent and she would be fired for providing me with the information about NC rules. Additionally, she said, that the only thing available to me would be to open another homeowner's claim since my file had been closed. Wow! One of my questions to Jennifer was about how filing homeowner claims count against you but a catastrophic claim does not. I asked Stephanie, "why should I pay a local agency for insurance when I can go through the company for cheaper, if I'm not going to be provided with answers to my questions?" She responded; "I don't know" and hung up the phone! I emailed Jennifer the above exchanged the following day. I have yet to receive a response. I sincerely hope Jennifer was not terminated. I understand employees have bad days. I've had many myself and dealing with the pubic isn't always a good experience. However, I didn't deserve to be hung up on. I will not use this company in the future. I am unable to locate a website for Madison Insurance Agency which is odd. Hey, they can't get poor "google" reviews without one. Another hmm??

They were very prompt in sending a requested COI. I was impressed with the friendliness and…read morecourteous response.

Cybele did what the others continually made a mess of. As I write this I'm happily recovering from…read morea major medical event. Cybele got me great insurance at a phenomenal price and just in time. about a month after she helped me I had to use it! Thank goodness for Cybele's experience, attention to detail and care. She listened to me but more importantly I listened to her. She is truly an expert. Listen to Cybele. Call her now! Manley Nelson Broker-in-charge PinDrop Group LLC

Health insurance is expensive and a daunting process that seems futile at times. I booked a free…read moreconsultation with Brooke thinking that it would just be another runaround trying to get me to commit to plans that were much more expensive than I could afford but she was super down to earth and easy to talk to. She quickly gathered that I am eligible for ACA(Affordable Care Act) and my jaw dropped when I saw how affordable the options were. After looking in to a few plans and her explaining what they mean, I'm enrolled to have substantial coverage for a fraction of the cost of everything that I researched myself. We'll see how the coverage goes but as of right now I am a seriously happy camper. Thanks Brooke!

Dan provided great service. He's friendly, down to earth and provides good coverage for the cost…read more I have peace of mind now about my insurance coverage.

Dan provided outstanding information and is a straight shooter. Plus Erie is a highly rated, client…read morefriendly insurance company.

State Farm will pay only part of my homeowners claim from Helene. They lowballed the estimate and…read morerefuse to pay what the actual repairs cost. I've supplied all the documentation, and can't even get anyone to respond. My only option is to hire an attorney and file for arbitration. Needless to say I've moved my insurance to another company. State Farm is great as long as you don't need to file a claim.

Incredible service helping with damage from the recent Hurricane. It really felt like dealing with…read morea local company - real humans that answer the phone and help out.