This system has so many faults i do not know where to begin. It does next to no integration with your desktop, so you must always have internet availability. Simple tasks are longer because of clicking and waiting. Importing contacts are impossible for me they tell me, so i must add each one, one at a time. Actually the real reason they bad reviews all the time is because most agents will only use their basic tools which are probably less than 20 percent of what they show their capabilities are. If you finally do decide to run with using all of there new wonderful tools, many of you techies will find it seeming antiquated, slow to respond, road blocks, or many areas you would ask yourself "Why?" Why in this day and age wouldn't they make it this way or that way? Why not be integrated with the most popular software and programs like google calendar, microsoft office? Why do i have to type other members into the transaction when they already have their information? Shouldn't it be defaulted? These are just to name a few. This system has the right idea in general, but just poor design. Fortunately for them, many will never notice because they do not use it, or they have had nothing really to compare. read more