Worst experience applying for mortgage. Do not recommend Navy Federal for mortgage. I applied and…read moregot pre-approved, but it went downhill after that. I applied twice: I was denied due to lack of document, which didn't make sense because I submitted all the document they requested. I had to apply again, but the loan officer was slow to process my paperwork and not responsive to any form of communication (email, phone call, and text). I finally ended up switching to another bank and it only took 2 weeks to complete everything. You would think Navy Federal will have better service integrity, but it didn't. It costed me application fees (2 times) and non refundable. It made me think they are scamming people with the application fee and denied the loan. Both loan officers were terrible with communication. As mentioned earlier, not responsive to email, phone call, or text. It's like they lacked professional responsibility. Do Not use Navy Federal for mortgage. Hope their other services are better since it can only go up from what I experienced.

Was able to join online and received information pac and debit cards within a week. Looking forward…read moreto moving all of our business to them.

Im grateful this not my bank!! I do however make a deposit for my mother-in-law. There services is…read morehorrible, so very slow , and many of the employees not doing anything and the lines are always long. Don't even think about a drive thru, as there is not one. There are a couple other branches for you want to a ride across town The absolute worst customer service...

If there was an option to give 0 stars, I would! No drive through, (they took it out at the…read moreinception of covid), short on tellers and supervisors will stand around rather than help. You'll stand in line for a while for something that you should have been able to drive up and take care of in just a few minutes! If you're not already established here, avoid like the plague!!!

I visited the Pensacola Blvd office and the manager Vincent Bradley was rude and unprofessional. He…read morespoke to me like a child and interrupted me when I was speaking. thanks to Vincent I will be closing my account as soon as possible WORST customer service I've ever experienced

I've been with Gulf Winds for many years, starting when they were Monsanto Credit Union. Over the…read moreyears they have made countless mistakes and made life events much more difficult, as in the mistakes and misinformation when my father died and we were helping my mom who was in early stages of Alzheimers. Recently we got a home improvement loan and paid it off early. At that time we found there were various unnecessary charges every month such as loan insurance. We have perfect credit, so this was a ridiculous charge, and a terrible interest rate. Monday I will change banks, but not before I warn as many people as possible.

absolutely would. never bank with these complete failure as a bank .... the absolute worst customer…read moreservice ...... do not return calls do not answer phones have no idea how to take care of customers who have had accounts for over 20 years