The venue itself has potential, but the management is disorganized, unprofessional, and lacks…read moreproper customer service. If you choose to book here, I strongly recommend hiring a team to assist with setup and breakdown, booking extra time for preparation, and being prepared for unclear policies and last-minute surprises.
I booked this venue four months in advance for an event originally scheduled for February 22nd. Due to personal reasons, I rescheduled to March 22nd, which was fully allowed under the contract as long as the date was available. The owner initially agreed to the change, but weeks later, she denied any record of our conversation. I had to screen-record our text exchange to prove that she had, in fact, approved the reschedule. This level of disorganization was frustrating and made me uneasy about the overall experience.
From the start, communication was inconsistent and unclear. For our first scheduled venue viewing, the owner contacted me at 3:00 PM on the day of our 7:30 PM appointment and asked to move it to 6:30 PM. I agreed, only to arrive and be told to wait in my car because another couple was ahead of me. By the time she came to get me, it was already 7:30 PM--our original appointment time--making the change completely unnecessary and inconvenient.
Leading up to the event, responses were delayed, vague, and sometimes contradictory. One major issue was the lack of access to the venue for proper event planning. I requested an additional walkthrough for my decorator but was repeatedly met with resistance. Instead of offering solutions, I was told to reference photos on social media. After multiple attempts, her assistant was eventually permitted to show us the space, but we were told not to ask her any questions--making the entire viewing pointless. Additionally, I received conflicting information about setup. The assistant mentioned that tables and chairs would be arranged if we provided a layout, but the owner later denied this, leaving us scrambling on the day of the event.
Another miscommunication arose regarding a slideshow feature, which had been mentioned early in the booking process. I was only informed six days before the event that photos needed to be submitted at least a week in advance. Despite my best efforts, I missed the last-minute deadline by a few hours due to illness and was told the slideshow would not be done. The owner later agreed to "possibly" include it, but on the day of the event, there was no slideshow, and no communication about it. I had to follow up myself, only to be met with disappointment.
On the day of the event, the venue was not in ideal condition. The walls were stained black from scuff marks left by chairs, trash was still in the kitchen and bathroom bins, remnants of tape and glitter were on the floors, and the freezer was packed with large bags of ice. Some tables and chairs were damaged. I had clearly communicated that I only needed eight tables and sixteen chairs, but when I arrived, fifty chairs were lined along the walls and the tables were stored near the sink. The owner denied receiving my request, despite proof, and stated that it was not her responsibility to remove furniture. Since there was no designated storage space for extra chairs, my guests and I had to carry each one outside to the back of the venue--only to bring them all back inside at the end of the event. While the chairs weren't heavy, the process was tedious and should not have been our responsibility.
Clean-up was another issue. I was only informed the night before that trash had to be hauled to a public dumpster down the street. This last-minute notice made it difficult to plan accordingly.
In the days leading up to the event, the owner seemed more focused on enforcing rules, penalties, and fees--such as a $500 charge for a lost key--rather than providing helpful guidance or customer service. Basic improvements like a PIN-code lock could eliminate this unnecessary hassle.
There was no follow-up after the event--no thank-you message or acknowledgment of our booking, just complete silence.
Update: after posting this review of MY EXPERIENCE the owner sent me a very unprofessional text message! *pic posted below"
