I had a fantastic experience here! I found a promo online for free eyebrow waxing and that is what…read morebrought me in. I was greeted by two friendly girls at the register and checked in. My tech (Kinsley) was super sweet and social. I ended up getting another service since they were doing a promo for half-off an additional service. When I paid, the girl at the register was kind, told me about deals and promos but also didn't push me into anything. I was in and out in about 20 minutes and everything went great!

I've had consistently frustrating experiences with the European Wax Center in Norman. Their…read morecustomer service feels extremely rigid and unaccommodating. They do not take walk-ins, and their late policy is strict to the point of being unreasonable. I arrived at the 9-minute mark and was turned away, despite being told that 9 minutes is the cutoff. Instead of attempting to work with me or see if there was any flexibility, I was offered an appointment three hours later -- which obviously doesn't work for most people with busy schedules. There seems to be little effort to accommodate clients who are trying to make appointments work within real-life constraints. A bit of grace or customer-centered problem-solving would go a long way. What's frustrating is that the Moore location does not operate this way and has never made things this difficult. The difference in service between locations is noticeable. Unfortunately, based on multiple experiences, I won't be returning to the Norman location.

Don't bother reading any other reviews - just schedule an appointment at Aura. This place is…read morefantastic. The facility is pristine, modern, and pampering. Staff are friendly and helpful. I recently saw Heather to have my brows waxed and tinted, and lashes tinted. She did an excellent job and was very conscientious about making it perfect. She has a gentle, soothing touch so I started nodding off. Prices are competitive given the high quality of service. I can't wait to return!

Came in hoping to become a regular client, had the best service and consultation. BUT when i went…read moreto pay for my service and also the facial products. I scanned the cashapp code they provided on their POS/register and sent my service payment ($165). They proceeded to tell me after sending payment they didn't have cashapp as a payment option. They blamed it on the company they bought their point of sale system from & my bf had to pay another $165 to them without any refund on my payment. The owner told us "she doesn't answer questions" while her receptionist didn't have any answers or resolution but to take my contact info down.

I was expecting good things but was very disappointed. I love Aveda products for sure, but my…read morestylist was just so so. I waited 15 minutes after my appointment time before she came and got me and really thought I should just get up and leave. I know it's hard to cut someone's hair for the first time but it wasn't anything like I wanted. I've had my share of bad cuts for sure and thank goodness my hair grows fast. It was way too short and the back of my hair was crooked, I looked like my hair was a bell. I ended up having to call my regular stylist (which was on vacation at the time I wanted a hair cut) and have her fix my hair. The price was a little too much for what I ended up with $96 and then I did a deep conditioning treatment which was another $15. I felt like she forgot about me in the bowl. And I tipped her $30 on top of that. Then had to pay my girl to fix it after all that. Still love the rosemary and mint shampoo but not the finished product. Lesson learned.

So I had high hopes for Aveda since going to other locations in other states besides Oklahoma. But…read moretoday I asked for shorter length and I wanted like a tapered shag but I walked out with somewhat of like a mushroom mullet. The stylist bless her heart. She round Brushed dried my hair to make it really not look good. This was supposed to be a master stylist. I have been ripping my hair out from anxiety after calling location they have not offered to fix it or refund me or anything. They just want me to schedule a coloring appointment sad My expectations of Aveda are significantly reduced. No hate just MAJOR disappointment. Cost of botched $80 Haircut and $15 tip..You try to pay for quality but this is worst than Supercut service! this IS WHY I can't trust ppl no one seems to have integrity.

I love this place!! I've tried so many different spas and estheticians here in the OKC/Norman area…read morefor waxing services and this place is now going to be my go to! Miranda did my wax and was such a sweetheart. She made the whole experience great and it was overall so therapeutic. Definitely recommend!

Miranda is an absolute saint. I feel so relaxed every time I am have an appointment. Honestly, I…read moreconsider this my monthly therapy; good for the mind and good for the soul. If you want to treat yourself, book a facial with Miranda.

I couldn't be happier with my decision to get my eyebrows microbladed! From start to finish, the…read moreexperience was phenomenal. Shannon was highly skilled, patient, and truly an artist. They took the time to listen to what I wanted, carefully measured and mapped out the shape of my brows to match my face perfectly, and made sure I was comfortable throughout the process. The results are stunning and so natural-looking. My eyebrows now have the perfect fullness and shape I've always dreamed of, saving me so much time every morning. The strokes mimic real hair so closely that it's hard to tell it isn't natural. Plus, the pigment matches my natural color beautifully. If you've been on the fence about microblading, I highly recommend it. It's a game-changer! Not only does it boost your confidence, but it also simplifies your beauty routine. This is hands-down one of the best decisions I've ever made for myself!

I've been getting my eyebrows threaded here for over 2 years, and the team is PHENOMENAL!! This is…read morea family owned/run small business, and I can't sing their praises enough. I usually do a walk in, but you can also make an appointment. I love all the team members (and the owner is super nice!!) and they all do a great job. My friends have asleep gotten their eyelash lifts and other beauty treatments, and they've also done such a great, professional job. Would recommend 10/10!! They are also now open on Sundays which is amazing!!

I've had massages and facials here and they are fantastic!! Worth every penny. very clean and the…read moreemployees are all amazing!

My daughter & I just had a couples facial. The estheticians were knowledgeable, professional and…read moretalented! It was my daughter's first experience with a facial and she is hooked! We will be back! See you all again soon! Side note: I found out today in a spa tour before our appointment that you can participate in a head to toe package and I think that sounds like a birthday wishlist item for SURE!

Today was my first time here and it did not disappoint! Victor took great care of me and listened…read moreto my needs!! I'm very happy and will be back!

I contacted this business to schedule 6 pedicures for a celebratory weekend 5 weeks in advance. 4…read moredays before the appointment, I received a text message saying the entire staff is taking that day off and they need to reschedule. SERIOUSLY?! Sounds like the owner closed the salon with no concern for customers.