My dad spent three years at The Lakes Senior living before he passed away recently at nearly 88…read moreyears old. The quality of his life during his last three years was exceptional at The Lakes. The care he received was unparalleled for this type of facility. The owners, Helen and George, are hands on. My father came to the facility, overweight, in poor health, lonely and depressed. Almost immediately after coming to The Lakes, his attitude changed, his health improved and he began to lose weight. After a few months, he was a completely different person. He was happy, healthy and once again engaged. I can't thank Helen and George enough for how they improved the last few years of his life. If you are looking for a clean, caring and exceptional facility for a loved one, I would absolutely recommend The Lakes Senior Living!

This is a wonderful home for my elderly father. It is an extremely clean and safe environment…read more Helen and George are amazing caregivers, supportive, caring and extremely attentive to the residents needs. My dad has his own spacious room, and he gets three very healthy and delicious homemade meals a day. The home has a beautiful yard with lots of fruit trees. I'm so happy we found this wonderful home!

The directors here demanded that my family move in one day without any explanation of the cost and…read morecare plan when she moved from assisted living to memory care, and they sent me a recalculated bill. They didn't give me time to look for another place and asked me to pay double the cost of care. I've asked them several times to explain what services will be getting, but they haven't done it for days and they haven't shared any data of my family and physician's report either. They don't even know who the current doctor is, and they don't update the legal documents I provided properly. It's a mess. Most of the staff here are friendly, but it seems like they don't communicate with the directors who are a mess. Also, the security was really bad. One day I found out that they had not been paying attention to the visitor records for a while. When I asked to see the visitor records on the check-in computer, they said that no one knew how to find the records on the computer. It took over a month for it to be available, which meant that they let strangers come see my family and that they didn't care if there was danger or something bad going on. The computer at the front desk was just a decoration to advertise that they have 24 hour security. I strongly advise against leaving your loved one in such a facility.

I only have good things to say about this place. If you look at the other review where someone gave…read moreit one star it's because at that time there was a management change. So someone staff stayed and some didn't and there was an adjustment period of course. Everyone who works here is an angel- they are so good to the residents- hugs all around. Kind words and genuine caring and interest in every persons well-being. My mom lives here and I know she is loved, respected and treated well. The food is good and the activities that they offer are great. There is generally live music once a week and on Mother's day they did a lovely brunch and invite family to join in. I feel so blessed to have found this place for my mom to live. If she lived with me I could not provide for her all the security of having a 24 hour a day staff 7 days a week. Plus here she has friends and entertainment. One mother's day the activity director did something really fun and had mom's and guest participate in glamor shots- see playful photos below.

Great cinco de mayo party! Great food , great margaritas, great servic, great entertainment. Loved…read moreit!

My wife and I searched several retirement communities before discovering Carnegie Heights. We are…read moreimpressed with every facet of this facility. The staff is knowledgeable, professional, well prepared, kind and friendly!!! Facility is impeccably clean, food is terrific!!! Thank you to everyone at Carnegie for making this move so smooth. Special thanks to Steve, Val, Donnie, Michelle, and Cassie.

After missing several appointments which I verified all of them well in advance, yet again they…read moremissed another drop off appointment for my stepdad. He cannot walk or I would have driven him myself. Instead, I choose to meet him there and nothing.

The team at Silver Sky at Deer Springs was so wonderful to work with and provided a seamless…read moretransition for my mother who moved in from out of state. Karla (Assistant Administrator) provided excellent communication and was very responsive to questions making the application and leasing process easy. When my mother arrived without her prescriptions being transferred from out of state, Kesha (Wellness Director) jumped into action ensuring she had her medications quickly. The community is clean and the staff members are caring and eager to welcome and assist residents. There are also a variety of activities available. I think my mom will be very happy here and we are grateful to have found such a warm and kind community.

Hillside Manor was my family's choice of group home for my Grandma when we were no longer able to…read morecare for her in my parent's home. It was a difficult decision for us, but ended up being the right decision, as they took excellent care of her and really helped ease our worries. We visited her everyday and Hillside Manor worked with all of our various schedules. If she/we needed anything at all, as her medical needs changed over time, they would accommodate immediately. The owner, Allyn, was so easy to get along with and really sensitive to how everyone was feeling and dealing with various stages of my Grandma's care. My Grandma was happy there and of course had her favorite helpers. I would highly recommend Hillside Manor to take care of loved ones. They did a fantastic job at communicating with me and my family.

From the owner: Serenity Living at Mountains Edge (Formally Hillside Manor) is a licensed Category 2 Residential…read moreFacility For Groups (9-beds). We are endorsed to care for residents with Dementia/Alzheimer's, Chronic Illness, or any other Memory Care ailment. We can also assist families with loved ones who need help simply due to aging and/or illness. Our highly trained caregivers will provide a personalized service that you can trust. Call us for a tour today.

My experience at the Marquis was outstanding. I spent 10 weeks recovering from two serious…read moreinfections. The staff was caring and quick to help me whenever I needed anything. I felt confident that I was being well taken care of and my recovery went very well because of the care I received while there. The facility is clean and well maintained. I would definitely recommend the Marquis at Centennial. - DelRay Olsen

Who ever is in charge of answering phones today @ 9:50am. They are hanging up on the calls. Also…read morehas an attitude. Please choose caring Customer service workers . Having my father in law in rehab is hard enough to deal with. To be treated like this is uncalled for.

There are no words to express the gratitude I have for the care provided to my father by the TLC…read morefamily. Prior to TLC my father was in at least three "memory care units" where lots of promises were made regarding the patient-centered care that would be provided and the expertise of handling any difficult behavioral problems that come with the progression of Alzheimer's. As a nurse practitioner, I thought I had done my due diligence with researching the facilities. I was wrong. With the covid shut down in March 2020, many of the facilities housing elderly took advantage of the fact that families could no longer check on loved ones physically and a lot of negligence occurred. My father was moved three times during this time as I tried to find the best care. What did Tender Loving Care provide that these other facilities did not? 1. As with any patient with dementia, moving them to a new facility can be very difficult. The transition can cause them to progress in dementia and not recover. It can increase behavioral disturbances during the adjustment period. My father was already having issues with agitation when needing to have his brief changed/bathing so the staff already had their hands full when he came over. Dr. McGivney and Kerri were amazing and worked very closely with me to make changes to his medication regimen to reduce the behavioral disturbances to allow the staff to care for my father. Once he was stable, the doctor would reassess with the goal of reducing medications as needed depending on dad's response. There is not one facility out there that I know that would spend this individualized attention with a patient. The staff is watching the resident daily and reporting back to Kerri and Dr. McGivney on medication response. 2. The staff truly got to know my father and what he liked. When they asked for the list of things he liked they actually used that information to learn how to get him to engage with the community. I would come in to visit and he would be in his "office" writing for work. He would be at the desk reading the newspaper while the staff was also sitting with him engaged with activities. Staff found out he liked to organize and clean, they would have him helping them and encouraging him, meeting him at his level . These were the biggest differences between TLC and other institutions. My father felt safe, happy, and content here. 3. The amazing backyard/courtyard for the residents. Lots of natural light inside the house. Previous facilities promised he could freely walk outside in the locked outdoor courtyard yet at each facility I would find out from my father they were all locked and a loud alarm would go off thus my Dad not wanting to go out. He loved being outside and this was the reason I had chosen those facilities !! At TLC, it was truly open and unlocked so residents could freely go outside in the backyard. This is so critical especially with the COVID shutdown that residents can get fresh air and sunshine. 4. Maintain all the COVID precautions. 5. I could go on and on with all the little things the staff did to let me know how much they cared for my father but there isn't enough space here. Thank you TLC for everything

My mother was at TLC for two years before she died 3 months prior to her 99th birthday in 2014. My…read moremother was in relatively good health, of sound mind, but very frail, needing 24-hour care due to her advanced age. TLC provided this care with exceptional attention to detail, with much affection & respect shown to both my mother and our family. The TLC Staff made a potentially difficult situation less painful for us. We consider our Family blessed to have had the McGivney's & their staff in our lives. Thank you TLC!

Excellent care for my visiting mom. Apologies for the late…read morereview. I sought help from BrightStar when my mom needed care during her visit to Las Vegas. From the first call, every team member was kind, compassionate, and responsive. They provided wonderful care in June and July of 2024. Should I return to Vegas, I wouldn't hesitate to hire them again for her elderly care. Thank you all.

We had Nurse Cher coming daily to check on my mother while we were away on a trip. She came daily…read moreand checked her vitals and her wellbeing. She was personable and super friendly, making all of us and especially my mother feel comfortable and that she was invested in her. She was readily available and checked in with us to make sure all was well. Would recommend this company and 5 stars to Nurse Cher for being a wonderful, caring human being!

Tender Loving Home lives up to the name! As much as we may not want to part with our loved ones, it…read moregives me peace of mind to know they are in a cozy, homey environment with extremely attentive staff. Highly recommend!

A very welcoming and caring place. The staff are attentive, and the environment feels safe and…read morecomfortable.