I have been here so many times, and all of the staff are so bubbly and lovely. Today I went in with a friend who is diabetic and was feeling quite dizzy. I could see one of the staff members sweeping so I politely asked her if they were still serving and she said of course. So I said brilliant, get a drink and sandwich for my friend. When I approached the till I put the sandwich down, and was greeted by a staff member who was cleaning up and stated they weren't doing toasties, that my friend would have to have it cold. They said it was only 15 minutes to closing time (I was very nice and my friend swapped to get crisps) they immediately went to take for them, and I asked them if I could also get a latte. I was greeted by a face of "is she for real" and I looked at my friend and was instantly seething at how cheeky they were to be so rude, I even told them that I had asked the other staff member was it ok. To which they said nothing, so I said we would go elsewhere. I am going to be honest, they left such a bad taste in my mouth considering the situation at hand that I will NOT be returning. I was close to having words with them myself but I decided not to in case that person had been having a hard time at home, but it hasn't sat with me right for hours. Insomnia seems to shut at 5.45pm not 6pm. read more