During the day, excellent staff response. All of the different therapists were very kind and really…read morelistened to me. From 6:00 pm on, staff service very iffy. 15-30 minutes or more to get help, meds, etc. Appears they are very understaffed. Food, what can I say, HORRIBLE. Breaded items were either soggy or dripping grease. There were several meals that I had no idea what the meat was suppose to be. Most of the time, meals were cold. As far as condiments, nothing to flavor but pepper. No salt or Mrs. Dash. Fish served with mayo. All bread was stale and hard. Not a place I would go to again.

Gave wrong meds, had CNA's giving meds, doesn't answer call bells, food bad. Please don't place a…read moreloved one there.

My experience with Pennybyrn has spanned 24 years between being an employee and a family member of…read morea resident. From both sides, I can without a doubt share how amazing this community is. My Grandfather became their family and developed the best relationship with his caretakers. I never worried about the care he received, because it was always at the level where I would have cared for him. I expected the best, and he received it. When he passed, his entire household mourned along with me. They will still share an endearing or funny story from their time with him, and it really touches my heart to know their relationship was so strong. Pennybyrn has some of the lowest resident-to-caregiver ratios in retirement living, and this is designed to allow extra time to build relationships, give extra care, and support enjoyment of life and home. As an employee, I can share that this company will go to bat for its team and try to give the best of every penny and benefit possible. Pennybyrn is non-profit, meaning every dollar that comes in goes right back into resident care. When they give annual increases, free meals and amenities, and continue to keep benefit costs some of the lowest in the industry, they have strategically and thoughtfully given to their employees at great expense. Pennbyrn truly loves their team and will do whatever it takes to keep them happy! Please keep in mind that the other reviews listed here are subjective to each person's experience. Pennybyrn isn't perfect, but their mission and values are carried out in everything they do. You can come into the healthcare households right now and sing along to "My Girl" with a live band and dozens of residents singing and dancing along. There is a quality of life here that is unmatched, and the residents deserve to live each day with love, compassion, excellent care, and family. That's what Pennybyrn is all about and they deliver on their mission to "Demonstrate God's love to every life we touch".

I would highly recommend NOT sending someone you love to the rehabilitation facility. They did not…read moregive my mother the care we expected and hoped for. She was happy with her physical therapy in the hall and stairs for several days but then was isolated to her room for therapy. She had to stay in her room with the door shut. She went in with back issues, came out with COVID and passed a week later. They knew. Horrible place.

No commutation with new patients. No idea where shower is.. Couldn't…read more Close bedroom door. Staff left while I'm in an emergency with heart

If I could give them a rating of -10 I would billing manager doesn't call about changes and will…read morenot call you back even her assistant lies to you saying she will do what is asked, but never does, asked to be be connected to someone over them never get a call back, I definitely don't trust them since they did my paperwork wrong to be transferred to another facility, nothing ever their fault, it's worst management system I've ever dealt with, DO NOT GO THERE

The caring staff. The interact with the residents very well. Participating in the various…read moreactivities. They are very supportive and loving to all they care for.

Very nice retirement home. I did a vendor fair here and all the residents were so happy and full of…read morelife!

This place is a nightmare. They had ppl strapped in wheelchairs, nurse call buttons disconnected,…read moreppl hollering for help. Food was worse the prison food. Open bag of chips tuna and mashed potatoes. Reported my findings to Medicare as well. DO NOT ALLOW YOUR FAMILY TO BE PLACED HERE

Please do not put your loved one in this facility. The staff are really good, however, the…read moreadministrator is making staffing decisions to make herself look good, but doesn't give staff what they need to do their jobs. The DON and educator are excellent!!!!! They fill in wherever they are needed. The administrator doesn't even purchase hand sanitizer or gloves for the staff to use!!!!

WHERE to even begin? If you care at all about your loved one, please do your research and don't…read moresend them here. My aunt was brought here on 1/26/24 and it's been a nightmare for the last three weeks. The facility itself is old, out of date and dirty. With the exception of a couple of employees, the nursing staff is uninformed and unorganized. The Dr in charge of my Aunt was arrogant, condescending and misspoke several times when telling us of her condition. In no particular order of events: We were told by a nurse she was in congestive heart failure, then told she "might be", only to eventually be told she wasn't, that it was a mistake We had to ask several times for the room to be cleaned It took SIX days to get flu and x ray results We were told she had a collapsed lung, then that she didn't, only for the Dr to reference supposed collapsed lung again on the last day of her care Nurses would routinely leave trash and opened medical supplies lying around the room We had to ask repeatedly for them to put lotion on her hands and feet, her skin was so dry it was cracking. Eventually we just brought lotion from home and did it ourselves because it was clear they would not. We changed family point of contact two weeks into care to make it easier to communicate. Dr refused to cooperate, still called old point of contact but said he called me, even though I had no missed calls or voicemails When I questioned it, he responded to me "I heard you called me a liar" I called nursing staff to ask for an update on care. When I questioned a stat given, I was HUNG UP ON, then they refused to answer phone until I called from a different number The one phone call I did receive from this facility was at 750AM to tell me I would no longer be allowed to take pictures of her room and monitors. Pictures I was sending to her son in TX to update him on poor conditions and medications since there was so much miscommunication My aunt went into this facility alert and responsive. Within six days she was septic and remained unresponsive the rest of her life despite them being unable to give us a reason for it. She would regularly have hair in her mouth, in her bandages. There was more than one occasion where we found dried blood on her bedding and hands. It took them over two weeks to wash her hair; it was literally matted to the back of her head and we had to ask numerous times for them to do so. Once "palliative care" was started, no one came in to talk to us to let us know what to expect the way a normal hospital would. There is no chaplain, no hospice coordinator. It was confusion the entire last 12 hours she was alive. We never heard back from the Dr, or her case manager. She passed away at 240AM. ONLY then was it told to us that there was no morgue onsite and we would be expected to find a funeral home to immediately (before morning) to collect her body. I would like to say, ICU nurse Manny was exceptional. He was one of the few that seemed knowledgeable and caring. He brought snacks and drinks for my mother and I during the last night while we waiting during my Aunts final hours. Nurse Ashley also took the time to find a recliner for my mother to try to rest in and was very thoughtful and helpful. Throughout our stay, RT David was kind and caring. He spoke to my aunt every step of his care for her and made sure to answer any questions we had. I am sure there were a couple of others, but these three stuck out amongst a mostly cold and uninformed staff. Thank you for these three. There's so much more here; so much misinformation and lack of communication. We tried to escalate to case manager, to head of case management, even to CEO. We were told they opened two "grievances" but never heard anything else. My Dear Aunt is gone and nothing can bring her back but if you've read this far, please think long and hard before you send anyone here.

My fiancé has been through a lot @ Kindred Hospital I picked that facility for him to go to…read morethinking it would help him. Lord knows I'm not lying about what I'm about to say. For start they had to give him. Narcan to bring him back where they OD him! They over medicated him on the 4th floor. We're from. Virginia I stayed 5 to 6 days out a week to watch him. Ok then he finally got moved to the 3rd and I'm begging them to stop giving him al Sarah Quill 100 mg at night and 50 mg in the morning and he was not prescribed that daily. They had to bring my baby back to life.. they are the worst hospital in the world that I've ever seen Sheniah Keteni is the brightest thing in the hospital Ashely head of case workers need to be fired. She is the worst disrespectful human person I ever I met ! She would sit outside my fiancé's room, knowing he's on a ventilator and yell and argue with me over nothing. i'm begging them to stop giving him drugs. She's running around, shaking her weave and twisting like it's cute. They're uneducated. They need to be investigated. We had a meeting to CEO. Her and I and her boss, but she said her boss was the CEO, which was the lady that was in a meeting with us. She was in a meeting on a Tuesday with the doctor and a couple other wound doctors or whatever they are and she was overriding the doctor talking to me. I literally had to tell her you do not override the doctor will you please be quiet you are just a caseworker she said I own this hospital.Wow! someone needs to go undercover and investigate the hospital. My baby has been in worse condition since he's been down there. His wound has never healed in four months. If I only knew what I know now God knows he would've never went there I would've never chose the hospital and do not send anyone. You do. Love their cause they no guarantee they gonna make it out. before Paul left he had this lady's room. She was around 90 or 86 good condition they had her at the nurses station talking to her, I asked what happened to the lady that was in his room two weeks ago they said she died of cardiac arrest if someone do not come and investigate Kindred Hospital as soon as possible and don't let anyone one. My fiancé been having a infection from his wound I was telling everyone their but never received antibiotics or changed bandages properly at all! They made him worse. It's sad. The case workers he had should be fired! Ashely the manger and Marie his case worker the rudest people iv ever met.