I stopped in for some kratom and met the owner. He was a cool guy. I've been to some of the other smoke shops around town, and what a horrible experience. None of the smoke shops around town have same level of customer service. He really knows his stuff. I picked up a shot called EDP 7OH. Hand and this is the best shot I've ever done in my life. If you're looking for a really good kshot this is the only place that carries EDP. it really does contain six servings per bottle so watch out. This thing blew away every kratom I've ever done. Thank you. read more

Inside Out - Tobacco Shops Near Me - Roanoke, Virginia

SCAMMED! I have brought 3 great, honest products from them, however 1 product was clearly tampered with and when I asked for a refund, I was told "I've only been here 2 months" and was denied my money back. Maybe you will get lucky as I did the first few times, maybe you will get a tampered product and scammed out of $50. Terrible service, terrible experience, do better guys. read more

Awhile ago we got 2 products from them, both were empty. We live a long way away and I am shocked that they plan on making it right by us. This wasn't their fault but the company they get it from. Thank you, great customer service. Kasha and John Cuthill read more

This place is great. They have better prices and WAY better selection then any other head shops in the area. They are always super helpful and they are my go to shop for pipes, accessories, vapes and all things of that nature. We are actually in a pandemic right now and they are curbside delivering some cleaner for my bong considering all the stores are sold out of alcohol! They are coming in clutch in a crazy time of high usage haha read more

I love this place. Customer service is excellent and all of their products are primo! I didnt know they existed as their shop can be a bit obscure if you dont pay attention to their huge sign near the street.I was going to another in the area that shall be nameless but their selections and quality were not nearly as good. If you want a great shop that has friendly and helpful customer service with great selections and prices, this is the place for you! read more

Been a regular here for a over a year now, but sadly every era must come to an end. I went to the store to exchange a sealed unopened consumable product that I'd purchased 24 hours previously, and upon speaking to Travis he informed me that he does not accept returns or exchanges on any consumable products regardless of whether they'd been opened or not. I asked how long this policy had been in place because I'd never been informed of it, and asked if it was in writing on the receipts or a sign somewhere. After evading answering my questions for several minutes and claiming there was a sign "somewhere around here", Travis finally admitted there was no sign and the policy was not in writing, and then said I needed to leave before he called the police because I was "hysterical and confrontational and really needed to calm down" (all I had said up to this point was asking where the sign was and asking why he was refusing to exchange unopened resellable product). At this point, I encouraged him to call them so they could settle the confusion on return policies that aren't posted and who was right here, and he returned to calling me "hysterical and shrill" and then proceeded to mock my voice (I naturally have a higher pitched voice), and then dragged his poor employee out of the back room into the empty store to "settle it". When her attempt to settle it wasn't to his liking, he told her to put the keys down and leave the counter and then told me to leave before he called the cops again. I told him I would leave when the matter was settled, and he then tried to snatch the product out of my hands and told me to "give it to him", and he finally gave me a refund after I gave him the product. If this is how the owner of the store treats one of their most loyal and regular customers over an exchange of $16, I would hate to see how he treats the rest of his customers. Really sad to find out the store I've been supporting for so long is really like this, but now Sherie's Place will be getting a lot more business from me! read more

This is by far the best head shop in town! The employee that helped me was top shelf! She was knowledgeable and engaging answered your questions to the fullest with the extra mile to make sure you were pleased I can't say enough I highly recommend this shop for all your smoking needs! Can't say enough about the employee who helped me! read more

Love how knowledgeable Sarah is about the products and her customer service is outstanding. I have been here multiple times and look forward to continue doing business here because I always leave happy. The prices are the best I have found in town and the products are solid. For both cloud chasers and connoisseurs this little store has a little of everything for everyone. Thank you InsideOut!! read more

This is such an awesome place they have everything you could possibly ask for in a smoke shop . The people that work there are very friendly and we're able to help me out a lot. Best smoke shop In Roanoke for sure read more

The customer service is horrible and I felt violated because the owner and manager was staring like they've never seen a female before and kept talking about my butt out loud in front of people. I will never shop there again and I do not recommend any female go in this place read more