Recommended the wrong treatment for my wound, which was not infected. Wanted to prescribe…read moreantibiotics I did not need. Was cavalier and brusque in the way she examined and diagnosed my problem. I know this because another, more qualified doctor contradicted her recommendations.

This is such a tough review to write because while I did receive the care I needed in coming to…read morethis urgent care facility when my local facility that's within walking distance of my home was closed, the cleanliness standards are what were most concerning to me, sigh... SO, as mentioned above I needed an urgent care facility as I was feeling beyond miserable and my local tried and true facility wasn't open for some odd reason so I searched and found this establishment. Reviews were great so I said perfect, yet upon arrival I literally sat in my car second guessing even going in because I've been spoiled by the likes of Inova and Patient First where "curb appeal" is a thing (& matters). Yet I got over myself and went in because as I said I was sick! Upon entry I again said maybe I need to keep searching because you literally can see the dust on many of the items that are both on the floor and strewn upon the tables and walls .... and there's so much tattered signage on the wall you don't know what to look at or what's relevant .... But the service! The front desk woman was phenomenal! Her "bedside manner" was top notch as I listened to her ease the worries of folks on the phone and simultaneously take care of me and one other patient. She was truly the shining star of this establishment. And my wait time was non existent which was really nice! I completed paperwork, insurance was verified and the doctor saw me right away. The doctor was interesting because I felt as though she was more interested in my nail design and handbag than in truly paying attention to what I was sharing about my illness.... But she diagnosed me and sent my prescriptions right over to the pharmacy with no issues. So, as I said in the beginning, tough review to write because the service provided was pretty good, however, the packaging in which it all was wrapped was tattered and we all know presentation matters, so, this was a one and done experience for me and I'll be returning to Inova or Patient First where I feel cleanliness standards are met,

Our initial experience was smooth. Called them to see if they could see my son. Receptionist was…read morevery friendly and professional. Sent us an online link to fill the relevant info and scheduled us. Arrived there five minutes before appointment. Check in was smooth. My son liked Dr Livani. Everything went well. Will update review if something changes.

Rated one of the best doctors in the dmv/nova area and the area where he came from too, cares about…read morehis patients a lot and answers on some of his days off, nurses are pretty good too, told me the real stuff about the side effects of my meds I take in which the other doctors would disagree on and did a lot of research and found out he was 130% correct, would highly recommend and he takes Medicare and most insurances! You won't be disappointed.

This office does not allow prescription refills over the phone unless you make an appointment…read more Prescription refills that were made WITH the doctors themselves. What doctor requires their patients to do this for the most basic procedures? What if the patient is running out of medications they absolutely need but are not able to make an appointment in time before they run out? Look I know it's an expensive area but it comes across as nickel and diming sick people and is just dirty practice altogether. I have never heard of this ridiculous nonsense.

Dr Gogineni is very thorough in explaining the details & extremely competent & compassionate. I am…read moreseeing her several years & highly recommend .Her staff were very professional.

Since June 20th, 2026, when I was scheduled to be seen by Nurse Adhikari, I've had to call the…read moredoctor's office (your office) several times (at least 6 times, if not more), in addition to sending an email. This was my semiannual visit, and the whole purpose was to have a refill on my medication. The day after my visit, I went to the pharmacy, and they had not yet received the doctor's order. I called the office, and they had to ask the nurse for the prescription; they didn't have it. When I went to the pharmacy a few days later, only one of my prescriptions had been sent (levothyroxine), and I had to call back for Prolia. When I was with the nurse, I specifically asked for my bone density results. Yet she forgot that there is a need for medicine when you have osteoporosis. The medicine (Prolia) needed a doctor's approval. I had to call my insurance company three times to ask whether they had received approval for Prolia, and each time the answer was no. I called the doctor's office, and they didn't know how to work the system to send the approval. Finally, they lied to me and said the insurance didn't approve the medication and that it has to go through a specialty pharmacy. I called my insurance today, and they did not know anything about this claim. There was no doctor's approval for Prolia on my file. My insurance agent called your office while I was on the phone, and I was listening for them to leave a message. There has been no response from your office yet. This is the worst I have seen any medical organization perform in my 69 years of experience. I did not think this level of ignorance from a doctor's office was possible.

I'm a new patient and my first visit was perfect. Front desk staff was friendly and prompt. Dr T…read morewas super attentive and knowledgeable. The office is in the hospital so I was a bit confused. But I found it the lady at the front desk was helpful.

I was referred by a friend to see Dr. Nizam and have made him my primary doctor ever since. I agree…read morewith many of the other reviews here he's a very good listener and takes a time to understand before prescribing anything. Very friendly has good bedside manner.

I have been a patient of Dr. Nazam's for 30 years. He is very professional, caring and respectful…read more He listens, spends time with you and addresses your questions and concerns without making you feel rushed. He is knowledgeable and spends the time to get to know you, your lifestyle, goals and more. His office staff are profesional and responsive. The quality of care received has never been anything less than stellar. Dr. Nazam is ready to walk you through whatever you need and genuinely cares about his patients.

Dr. Heron was rude, condescending, and dismissive. The first question she asked when she entered…read morethe room was, "if I have a primary care physician" -- implying that I should be there instead of urgent care. Throughout the visit she would ignore my input regarding the symptoms I was experiencing, often responding with a condescending remark. I highly advise against using her services. I will add that the reception staff were very kind and professional.

Dr. Heron has to be one of the worst doctors I have encountered. She was not empathetic at all and…read moreI felt my pain was very dismissed. She already had a bias as soon as she walked into the room of what my diagnosis would be. She wouldn't listen to my full story without interrupting me. The diagnosis wasn't clearly explained and I was unsure of how she arrived at that conclusion. I was just discharged with Tylenol. She failed to rule out other things etc as no labs were ran other than a UA. It's incredibly disheartening and sad that patients have to deal with this while they are in pain. She also rolled her eyes, sighed constantly in annoyance when I asked simple questions.

Would give 0 stars if I could…read more First time Medicare visit and they did not offer free first time Medicare consultation and charged me almost $400 to speak to the doctor for 8 minutes. Was not coded correctly and they refused to recode correctly. RIP OFF. This after being a very loyal patient for My advice to oyu salmost 40 years. MY ADVISE TO YOU IS STAY FAR AWAY. AVOID THIS PLACE. AND AVOID IF YOU ARE A SENIOR ON MEDICARE.

I've been going here since before covid. I used to see dr Larson who has since retired. During…read morecovid, they would do video calls. So convenient. I then started seeing Stephanie Richard's because dr Larson was so busy. Now I have begun seeing kelly hernandez because Stephanie is swamped with appointments. This is the only doctors office that you're seen within 5 minutes of arriving. I had an 8:30am appointment, I was out the door by 9:10am.

I don't usually leave reviews, but I felt like I needed to share my experience. My issue is not…read morewith the medical care itself, but with the front desk/reception service. When I called to inquire about walk-in availability, the male receptionist who answered sounded as if he was half-asleep and was very difficult to understand. I genuinely could not make out what he was saying, so I politely asked him to repeat himself. Instead of clarifying, he responded in a blunt and dismissive tone. The whole interaction felt unnecessarily rude and unprofessional. To top it off, right as I was wrapping up the call and saying "okay thank you," he hung up on me before I even finished my sentence. That lack of basic courtesy left a really negative impression. Again, I have no complaints about the doctors or the actual care, but the attitude of the person answering the phones makes a huge difference in how patients perceive the office. First impressions matter, and this one was disappointing.

I have been a patient at LSFP for 25 years. This practice is a shadow of what it once was. The…read moredecline has been gradual, but steady, and has reached a point where I can't recommend avoiding this practice enough. Appointments now consist of basic questions and exams that barely touch the service of issues. My last physical didn't even include a hernia exam, and I'm a 39 year old male with a history of hernias. The nurse practitioners they have on staff are under-qualified at best. The front desk staff are rude, and the intake nurses are also unprofessional. This practice has lost any idea of what customer service means and seems to now be an appointment mill that bills your insurance for telling you to buy some Motrin and get some bed rest. Today was the last straw for us. My wife recently gave birth naturally and our OBGYN recommended we see our PCP for a referral for physical therapy for a month from now to help get her back on her feet and speed her recovery. We called and scheduled an appointment for this specific purpose with the front desk who confirmed that they could give a referral for PT. After waiting for an hour, my wife was seen by a family nurse practitioner that took her temperature and blood pressure, checked her height and weight, eyes and ears, and listened to her breathing. Then, without any examination of her pelvic floor muscles, said that PT 'wasn't indicated' at this time and we should come back for another appointment after our 6 week checkup with our OBGYN for ANOTHER appointment. She explained that we had been sent by the OBGYN to get a referral but the FNP refused to issue the referral and sent her packing. I went in to address this with the front desk and they gave me the run-around, then brought out a 'provider' who first said she had seen my wife but after having me explain the whole situation told me she was just the intake nurse, then asked me to re-explain the situation, then laughed when I said I didn't want to explain myself again and wanted to talk to the actual nurse that had seen my wife. All in all it was a nice hour and fifteen minutes absolutely wasted by the front desk and clinical staff because of their inability to listen and/or be upfront about what services they are willing and able to provide. To LSFP - if you can not or will not offer a service then perhaps your front desk staff shouldn't confirm the appointment for it. Your practice used to be great, and now it is a terrible place to go for care and competent customer service. I've had better customer service at McDonald's. Your front desk staff especially leaves a lot to be desired in the professionalism department. 25 years as a patient and I have never been treated the way I was treated today. We won't be back. Get it together.