1. Innovative Touch Home Repairs

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Union City, GA

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Innovative Touch Home Repairs

3.0 (2 reviews)
Open • 8:00 am - 6:00 pm

Services - Innovative Touch Home Repairs

Cabinet repair

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Plumbing Express - Ed is a repipe consultant. He'll tell you what you want to know and what you should know about repipes. You won't feel sold to.

Plumbing Express

(414 reviews)

I had a dripping hose bib and couldn't unscrew the valve. I found Plumbing Express on Yelp and…read moredecided to give them a call. A plumber was available that afternoon, so I was happy to take the appointment. The technician (Mark C.) arrived promptly and assessed the situation. He also concluded the valve needed replaced. He offered a couple options ("better" and "best") and I made my choice. He did the work professionally, and took care to tack up some plastic to protect my walls near the service area. A short time later with the work completed, he reviewed it with me to make sure I was satisfied - I was. This wasn't the most complicated repair, but access to the plumbing was tight and I needed an experienced technician to just solve it. Marc from Plumbing Express did just that.

TLDR: I would not hire this company. Not only am I very disappointed with the diagnosis process and…read morethe repair that did not address the issue that I called them for but also with the failure of their management to address my concerns. I called Plumbing Express to investigate and resolve a water leak in my kitchen ceiling. The leak was directly below my master bathroom toilet, which my sister and I had already narrowed down by tapping on the kitchen ceiling downstairs while listening upstairs, where the sound was clearly strongest near the master bathroom toilet. The technician briefly inspected both bathrooms but focused on my sister's bathroom on the opposite side of the house after noticing a damp sponge under the toilet tank. My sister explained the sponge was there because she sprays and cleans the toilet regularly, not because of a leak. The plumber then cut open the kitchen ceiling drywall, stated the leak was coming from the water supply line from my sister's toilet, and performed a complete toilet tank rebuild for $450. After the repair, he gave me a card for a company that performs restorations and recommended I call them to inspect for subfloor damage. When that restoration company arrived, they immediately stated there was no way the ceiling leak could have originated from the secondary bathroom because of the location and no evidence of water stains. They recommended another plumber and a leak detection company come out to find the leak before they performed any work. I contacted a second plumber, who agreed the leak was much more likely connected to the master bathroom toilet directly above the leak area. Finally, I hired a leak detection company, and they also confirmed the leak aligned with the master bathroom location, not the secondary bathroom Plumbing Express repaired. At this point, three separate professionals have stated the leak could not have originated from the bathroom Plumbing Express serviced. I paid $450 for a repair that did not address the actual problem I originally called about. In Response to Ty G: Your response is totally incorrect. I would not have called the second plumber and the leak detection company if your recommended restoration company had not told me that the leak was not identified. The pictures taken are of the secondary bathroom not the master as we discussed in our phone call. It is totally "disingenuous" for you to now state that the master toilet was the issue. This validates everything I thought about your company. Others beware!

Johnson's Plumbing - Disconnected drain pipes in crawlspace under sink.

Johnson's Plumbing

(6 reviews)

I had a outdoor water spigot that had an irrigation connector glued to it. Mr. Johnson came out…read moreimmediately, had some apprentices with him, and all three were able to replace the spigot in a timely fashion. They went above and beyond the job. I told him that I had a dancing washing machine, and Mr. Johnson told me it needed to be leveled. Once they leveled the legs, the problem was solved. I told him that I'd like to try to do small repairs. I appreciated the fact that he respected my interest. Many people would consider that interference. He has made himself available to answer questions over the phone. I began replacing the complete innards of a toilet, but found that I could not work in the tight space. I called Mr. Johnson, and even though I told him it was not an emergency, he made an arrangement to come out almost immediately. While on the job, he showed me that the tank was cracked. I decided to replace the toilet. I asked him if he could pull it and if he had time to figure out why the sink faucet in that bath did not work. He said yes and told me the parts that I needed to purchase. I got pretty far with the replacement of the toilet and completed the installation of an aerator on the sink faucet, but needed him for one last step with the toilet.I found out there was a leak under the sink, which was the underlying problem. Mr. Johnson graciously came out, cut the bolts to the toilet so they could be capped and fixed the leak under the sink. I've shared all of this to say that I would call him again and highly recommend him.

If you're looking for a knowledgeable master plumber with several years of experience and great…read morecompetitive pricing they you should call Mr. Johnson. I had a problem with my toilet running and making noise. He came in, educated me on the issue, and gave me options on my repair. I'm happy for the talk as it was just a better measure to replace 2 of my toilets. He came in the next day and took care of 3 issues quickly without any hassle. He even unclogged my slow draining sink for me and wiped down all of the surfaces. I will definitely be using him in the future as the time is rapidly approaching for me to replace my water heater.

Reliable Heating & Air, Plumbing and Electrical - Fayetteville

Reliable Heating & Air, Plumbing and Electrical - Fayetteville

(40 reviews)

The installation of my HVAC unit was completed professionally, and the installation team did an…read moreexcellent job. Unfortunately, my experience after the installation has been disappointing. Since the unit was installed, it has consistently struggled to maintain the thermostat setting, with the indoor temperature remaining meaningfully above the desired setting. I requested a service visit to troubleshoot the issue and remain hopeful it will be resolved. What has been most disappointing, however, has been the lack of communication. Despite multiple calls, emails, texts, and attempts to reach my salesperson, I received no response and ultimately had to visit the company's office in person to speak with the director of installations. Thankfully, he was very helpful and arranged for a technician to come out. For a $10,000 purchase, I expected a much higher level of post-installation customer service, especially as a long-time customer of 10+ years. I will update this review to reflect how the company responds going forward and whether this experience is typical of its post-purchase support. I also hope sharing my experience helps other prospective customers understand what they may encounter after the installation is complete.

No follow-up service from a guy named Rock Coles. He said he would help me out with a thermostat…read moreissue related to a new install but I should have known better before paying. These bullshitters get your money and they're gone. I would say go with someone else, but they're all like this. My experience with contractors over the last 2-3 years has been absolutely atrocious. It boggles the mind.

Innovative Touch Home Repairs - handyman - Updated November 2026

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