This past weekend I needed a battery jump. Billy's Imports showed up for me for roadside with AAA…read more "Darren" was the technician. Do NOT let him touch your car, and do not leave it out of your sight there while he is working there. I have a 2001 Toyota RAV4. I did roadside for a battery jump. Should be no big deal. My girl scout troop went over this in high school, changing tires, jumping batteries. Basic stuff. Darren with Billy's Imports showed up. He took one look at the plastic cover over the battery, and said "We don't deal with all that now." referring to the plastic cover over the battery that keeps rain off. I said I would take it off, let me get my pin puller (it attaches with little plastic brad things; "trim panel push retainers" if you want to Google it). He said he was going to get a screwdriver. I was taking the plastic battery cover off, with my pin puller that I keep in a toolkit in my car. Darren came back from his truck with a big flat head screwdriver, came up behind me, reached the screwdriver under my arm, stuck the screwdriver under the big plastic battery cover (not under the edge of a pin), and went to pry using the edge of my hood as leverage and scratched the paint off from my hood. I got my hand on his screwdriver and pulled it away from my car, so the paint scratching stopped almost immediately. I showed him the paint scratches, and told him he shouldn't scratch the paint all up, because now it will rust. He told me, "A 2001 car, you've gotta be kidding me." Kept saying bad things about my car. I told him he needed to take some steps back and I will use the appropriate tool to take off the battery cover. I got 4 of the 6 plastic pins things off in not even 2 min, and he again reached under my arm pushed all in, bent the plastic cover back (plastic cover was fine and did not break from this), and put the connectors from his jumper thing on the battery. It was stressful for me starting the car, and the hood blocking my view of what he was doing and him touching my car when I couldn't watch him, because: 1) he showed up for a roadside job without basic tools, 2) he had been grabbing around me from behind while I was doing the prep (prep that I didn't know I had to do ahead of time because every single other roadside jump has taken the plastic battery cover off and I have had this same car since 2005), 3) he rammed a flathead screwdriver in where he shouldn't have and tried inappropriately prying against metal and scratched the paint up, and 4) he told me it didn't matter that he mistreated my car because it's a 2001 car so I shouldn't care. Did connect the red and black correctly, and not explode the battery right in my car. So there's that positive. I did call the number on the truck, and the owner, Pam, answered. She apologized, but also spent most of the phone call telling me it wasn't their job to take the plastic battery cover off for a jump start. She also seemed dismissive that the damage he did was small and just a few small scratches, but the reason that it's just a little damage is that I was there and saw it and I grabbed the screwdriver and pulled it away from my car. She was more dismissive than an apology, and was more interested in saying why taking the plastic cover off the battery is too much work for a jumpstart. Well, I took it off, and I didn't complain about that. I complained about him scratching the paint all up on my hood, which means it will rust. At least, you can get ahold of the owner. But, also, she never really apologized or seemed to take it seriously. I bought tough up paint at the auto parts store, and took the time to clean it and paint where Billy's Imports scratched my car up. So, hopefully that will hold up and not rust, and minimize the damage they did. They just do not respect an older vehicle. They are not upfront. They took a ticket from AAA that said the make, model, and year of the car. Could have declined the ticket. They messed up my car, then told me that they have a right to mess it up because "A 2001 car, you've gotta be kidding me." This specifically is Darren who did this. That was with me right there watching, and telling me to my face why they feel justified to mess up my car. How much worst would it be if I weren't right there watching? When you take a car for service, anywhere, you need to take a pic under the hood, of all 4 sides and the roof, of the interior, of the dashboard, of the trunk, of each wheel well. When you pick up your car, you have to look at the pic of each and compared to your phone, and look for anything amiss. Then drive in figure 8s in the parking lot, so if anything is wrong and a piece falls off, then that will be in the parking lot before you get on the highway. You have to do that everywhere you take your car, because some places will do a bad job. It is people like Darren at Billy's Imports that is why you have to do that.

Broke down on the side of the highway and they were so responsive and kind and helpful. By far my…read morebest roadside experience.

A greasy overweight gentleman name Shawn is the worst thing for that company. They rip me off with…read moreservices that was discussed over the phone then tried to make me pay for more unexplained mishap that so happened to my vehicle. Shawn was very condescending and rude to me. Everytime I tried to speak he felt the need to talk over me....over simple question but to him, im always having a problem. He then told me the i needed to find another service provider and he banning the vehicle I own from getting service there. Jokes on him, he's not hurting my feelings...just the company revenue.

Horrible customer service! IF they actually call you to come pick up your vehicle, I would be…read morecareful. Brought my truck home and everything under the hood was not tighten down. Called and spoke with the "owner", who then told me-"it wasn't supposed to be picked up, we are short staffed and waiting for the person". There is constant miscommunication in this building and people who know nothing about cars. Front staff should also be more presentable for a business and shouldn't be vaping in front of customers and multiple vapes sitting on the counter.

Service Requested: Flat tire on a Tesla within 3 days of driving to Savannah to get tires rotated…read more I refilled it first time but then it went flat ish again. This was scary for me as I wasn't sure if fixable here in country. Quality: Called University Tire and Service and asked if they could fix and they stated they could next morning. Value: great value! I don't recall how much but I do remember I was surprised at low cost. Thank you DnR!

I would not recommend this company. I had my starter replaced with them in February, and the very…read morenext day my car wouldn't start. They told me it was due to a faulty part but assured me it was under warranty and replaced it a few days later. Fast forward to August, and my starter has already failed again. After spending $750 here, I now have to pay over $1,100 at the Honda dealership to finally have it done correctly. If these parts are truly "brand new," why do they keep failing? This experience has been extremely frustrating, and I feel taken advantage of. In my opinion, this place is unreliable and a waste of money.

We called this company to help us with an emergency breakdown 2.5 hours from our home. They were…read morevery gracious and welcoming, and they did an amazing job of repairing our vehicle at a very reasonable cost. I would give them 5 plus stars. They are our family's heroes.

The staff and Kaye have taken very good care of me since I have been taking my car to them. They…read moreeven did some quick repairs without charging me. Prices for their work are very reasonable. The guys(William, Billy and Shane) are very knowledgable about all car brands and models. The waiting area and restrooms are very clean. Ms Kaye and the staff are very nice and will talk to you when they are not busy. If you have a problem with your car or truck and are tired of paying outrageous repair prices. Bring it here for service.

I was looking for a new servicing dealership, and as this is the closest dealership to my house, I…read morethought I'd try them out. I'll admit, I wasn't too thrilled my first visit, an employee there suggested glueing a fender of mine back in place. Not sure who he was, but after that, this dealership has been nothing but accommodating. They were able to take my car on a Friday, had a rental car ready for me, which was paid for because the car was in for warranty issues) get it checked out and back to by the next Wednesday. Can't beat that. The service advisors were very professional, as was the service manager Marvin. They took the time to really understand my warranty concerns and were very communicative with steps and procedures I was unfamiliar with. I went to the sales area for a question regarding my car, and was greeted in a professional manner by the sales staff. I asked to speak with the sales manager, and once again I was able to talk to someone who was patient and clear while explaining a few points to me. All in all a great experience. I would definitely suggest giving them a visit, they have earned my continued business. It has been a pressure free yet still professional experience.

Service after the sale is crap. We bought from out of state and they never sent the tag paperwork…read morewhich caused a major problem trying to get tags for this truck. Nobody returns calls and they apparently close whenever the weather is iffy and nobody checks messages.

ford dealership ordered part for my truck two years ago and was unable to…read morefind the part..took to express tune and they had the part received and installed in 3 days. great guys..

A new rev1ew...my older Honda needed a new starter (after 15 years I am not surprised)...I dropped…read morethe car off after hours and it was ready by 3...and they spotted a fix I new I needed and they did that for me as well along with beating a Honda dealership by $500 on the price. Top marks all the way around! These folks are my "go to" shop for all of my cars. Thanks Express!!!