Great shop. Wide selection of products, awesome prices & fantastic customer service. Highly…read morerecommend.

From the owner: Sweet Fire Tobacco provides a wide selection of tobacco, cigarette, vape, cigars, and pipe brands…read moreat great prices.

Visiting my son and his family in Michigan and had the opportunity to stop in and sample this…read morefirst-rate​ cigar establishment​. We live in an era that seems to want to​ criminalize the act of savoring a good cigar. This place is an oasis in that world. Great humidor, great lounge area. If you are ever in that part of the world make sure to stop by and check it out.

I've been coming to Holland for over 30 summers and this store has become my "go to" cigar shop in…read morethe area. They have a great supply, a welcoming staff and sweet smoking area complete with lounge chairs, a/c and big screen TV. You could miss the place given its location but keep your eyes peeled for this great spot.

Just a quick update on this place. From my very first visit to this store about 2 1/2 years ago…read moreright after it opened I've had nothing but great experiences. The store interior is nice and inviting and more importantly the staff working here is great! They are always more than happy to let you sample as many flavors of their juice as it takes to find the perfect one for your vaping pleasure. That way it's guaranteed that what you buy you'll enjoy since you've tried it before you bought it. Yesterday I was served by Randi and she continued the tradition of great customer service. I was in need of a new juice tank and as I expected she got me fixed up with the perfect solution to the problem I wanted to fix that was being caused by my previous tank that I'd bought elsewhere. Not only did she sell me the best product for my needs, she also was very patient when dealing with my many questions about not just the tank I was buying, but she also gave me some really good pointers on how to best use the different options on my battery to help me get the best results from my new juice tank. Yes, if you get to have Randi serving you then you are very lucky, but don't worry if you get somebody else waiting on you because I've received the same great service from all of their staff here on every visit to Freedom Smoke USA. I'm sold on Freedom Smoke USA and will continue to frequent them for all of my vaping needs. Yes, the cost of the equipment if you buy higher end devices can be a bit pricey, but compared to the price of smoking it's really cheap since once you have the equipment you only have to buy the juice from that point on. Not to mention non-smokers around you will really appreciate the fact that now instead of gagging them with the stinky smell of burning tobacco now you'll be exhaling smells that are very pleasant. It's too early to tell with absolute certainty just how safe vaping is compared to smoking, but as an ex-smoker who smoked for 34 years and who has emphysema from that I can tell you that my lungs literally feel a hundred times better now that I've given up smoking and gone to vaping instead. Even my doctor who's anti-smoking says that as far as she can tell vaping doesn't seem to be anymore hazardous than wearing a nicotine patch which is considered safe.

I have been a regular customer for almost two years. In all that time, I have found the staff there…read morefriendly and inviting. The juice selection can use some revamp as a few flavor are variations on other favors. The shear combinations of flavor and reliability of the mixers make their juice one of the most consistent offerings I have had the privilege of consuming. Brett and Art can mix some mean juices in a quick amount of time. As for the company, they have the same issues most employers have in the area. Holland is full of privileged people who just don't stand for what they preach, and Freedom Smoke has gotten their share of bad apples from the crop of potential gems the still live in the area. As a matter of fact, a previous GM was rude and quite frankly disrespectful to both his staff and the customers. Now, the MITs and GM are awesome at working with customers and each other. Randi and Jim are some of the coolest cats I have been grateful to meet. If you want straight forward, easy to start vaping experience, Freedom Smoke USA is the place to go in the Holland area.

After 16 years as an occasional customer for incense and a few expensive glass pieces as gifts, and…read morereferring many friends, I'm done and never going back. I purposely go out of my way to try to keep my business in small locally owned shops. Owner refused to sell me a $4 box of incense because he wouldn't charge my card for any sale under $10. I only had $3 cash on me so I started to walk away. He then decided he would "do me a favor" and agree to run my card if I bought a 2nd box making my total still under his $10 REQUIREMENT. I spent decades of my life in retail sales up to and including district mgr for HUGE chain of stores similar to this type of business. I also spent many years in customer satisfaction research in every scenario imaginable including as a secret shopper. If his goal is to upsell, I get it. Upselling can be a HUGE money maker when its done right. Upselling by way of threat or intimidation is morally bankrupt and only speaks to a lower level of care for customer retention. I will never be back.

I visited Saturday evening. I ask the man about dab rigs and he walked away from me and helped…read moresoneone else looking at $20 pipes. Okay, you sold a $20 pipe. I'll buy my dab rig at Torched on 8th Street. You lost a $170 sale for a pipe. Smart move. The customer service at Torched is so much better. I wanted to try Orange out. They made me feel insignificant. They could have won over a customer. Instead, I'm never going back.