I've been a customer here for a while and have generally had positive experiences, which is why…read moretoday's visit caught me so off guard. The whole thing felt like something out of a sitcom. At first, I wanted to laugh, but the longer it went on, the more uncomfortable I became. When I arrived, I was told I wasn't on the schedule, even though I had made my appointment earlier that day. After switching computers and asking for additional information, the receptionist eventually found my appointment. From there, things got awkward. I understand people come here for laser hair removal, and it's nothing to be ashamed of, but there were other clients sitting in the lobby and it felt like my treatment details were being announced for everyone to hear. The receptionist has one of those voices that really carries, and I repeatedly heard "lip, cheek, chin" being announced throughout my check-in process. To make matters more uncomfortable, there was a lengthy discussion about whether I had any underarm sessions remaining on my package. I questioned it because I thought I still had some left, but instead of a quick explanation, it felt like my entire service history was being reviewed out loud. I was asked multiple times if I wanted to look at the computer screen and review appointments, but honestly, I just wanted to move on. Maybe I'm overly sensitive, but hearing discussions about facial hair, treatment areas, package balances, and hair regrowth in a public waiting area made me want to crawl into a hole. Yes, I have hair on my lip, cheeks, and chin. That's literally why I was there. But I'd prefer not to feel like it's being broadcast to the room. What made the experience especially disappointing is that I walked in excited about the summer sale and was fully planning to purchase additional treatment packages. By the end of the appointment, I felt so uncomfortable that I just wanted to leave. Buying more services was the last thing on my mind. When I finished my treatment, all I wanted to do was leave and avoid the front desk. I was again offered a review of my appointment history and encouraged to schedule my next visit and then was told that I should really be consistent to avoid regrowth. I know everyone was trying to be helpful, but at that point I was ready to walk out the door with literally the door open and one foot out. I just kept smiling and saying no thank you, but it felt like that wasn't a good enough response. I think I was especially surprised because I've always had great experiences with Shayna, who has consistently been professional, discreet, and made me feel comfortable. This experience felt very different. The treatment itself and the nurse giving the treatment was great, but I hope management takes this feedback to heart. A little more discretion when discussing clients' services and treatment history in the lobby would go a long way in making customers feel more comfortable.

I had an appointment for Botox there a few weeks ago. It should be in effect right now, but I don't…read moresee anything. Literally nothing. I am pretty sure they're not really using Botox.

for my first session, I can definitely say that this place is the best. They are very fast and…read moreefficient and they did their best to make my experience. Great Miguel and Will were amazing. Everything surpassed my expectations 10 out of 10 I definitely recommend.

Very nice and friendly staff. Miguel, went over how long it will take and how much sessions I would…read moreneed . Tattoo removal did not hurt as much as they say it does. For me getting a tattoo was worse! Christina was very professional, in removal. I highly recommend the unlimited package. To save money in long run. You do need a lot of sessions and my tattoo is not that big..

Stella is truly the best. She color corrected what I've had…read moredone elsewhere and the outcome is perfection! I had to come back for a touch up as expected and I'm beyond happy! She's truly an artist!

Stella is truly the BEST! She completely saved my eyebrows. I had been struggling with their shape…read moreand fullness, and she transformed them in the most natural, beautiful way. They look so soft and natural (not overdone at all) just perfectly enhanced. And the best part? After one year, they still look amazing! The shape and color have held up beautifully, and they still look so natural. I absolutely love my new eyebrows and finally feel confident without having to fill them in every day. If you're thinking about doing your brows, StellaINKLA is the one. She's talented, professional, and really listens to what you want. Highly, highly recommend!

I have had some pretty amazing service from Vitality in a variety of service areas!…read moreBrooke has been awesome in helping me to get rid of some ink from a tattoo blowout. She's been so careful to not touch the tattoo itself, but to help break up some of the ink that has caused a halo around my tattoo. The price is very reasonable and I'm so happy with the progress we've made. Rachel at the front desk has been so helpful with appointments, answering questions, responding to emails, etc. Kelly has great information about treatments and suggesting what may work best for your skin concerns. I'll see Dr. Sarti in the next couple weeks and I am confident that everything will go wonderfully!

This place is the best! I needed my tatoo removed for my referee career and they did a Great job!…read moreChanged my life! Amazing staff and Beautiful people!

Be aware that physicians hire companies to generate five-star reviews. I was influenced by feedback…read morethat, in hindsight, seemed too good to be true. My experience has been -- and continues to be -- extremely negative. I truly wish I had known more beforehand, so please think carefully before making a decision. There are many reputable, highly qualified doctors who perform safe procedures with excellent outcomes; unfortunately, this was not my experience here.

I recently had double incision top surgery with Dr. Zol Kryger and my whole experience was great…read morefrom top to bottom. I had my initial consult with him back in Jan of 2024 initially wanting a reduction. Over time I started to realize I wanted a bit more and Dr. Zol and his team were very patient and accommodating as I worked through my process. I'm not a traditional FTM patient but I was still able to get the surgery and they handled everything with the insurance wonderfully. I finally had my surgery on 7/18 and couldn't be happier. Their instructions and everything around recovery has been so much smoother than I could have anticipated. They offer so much support before and after. I'm so happy with my results, going from a DDD or maybe even E to fully flat and more masculinized chest has changed my life. I am so happy. I'm so grateful to Zol and his team. Sunshine the coordinator and Britt post op have helped me immensely along the journey. You guys are the BEST. I can't wait to be healed up and back to my normal life. This is going to make such a huge difference for me in my confidence and general well being/mental health. Thank you again!

Doctor is excellent and I am very happy with my results so far. The staff managing appointments can…read morebe better, like so much better. It is a far drive for me, about 2 hrs total back and forth. Not once did anyone reach out to me to reschedule my appointment since they would be out on vacation. Honestly if I hadn't prepaid, as good as the results are, I would have looked elsewhere.

they made me wait 40 minutes past my appointment time to find out they miscommunicated and I wasn't…read moreeven able to have a session that day. The price was soooo over expensive and I will not be going back

I had such an amazing experience at this spa. Claire is incredible, professional and highly…read moreskilled. I went in for laser hair removal and lip fillers and I could not be happier with the results. The laser treatment was surprisingly comfortable. Claire made sure I was at ease the entire time. But my favorite part? My lips!! They look SO natural. Claire really listened to what I wanted and delivered exactly that. Also, a big shoutout to the receptionist (I didn't catch her name, but she's always great!). She's so welcoming and friendly. I highly recommend this place to anybody looking for top quality care and a relaxing and welcoming environment.

This place e is the best! Mary Rose is the sweetest and she…read moretruly works at getting the best appt possible for you. I'm always last minute or changing times and she goes with the flow and works it out for you! Claire is amazing at all the procedures she has done on me. Sweet and funny and has great information and advice for anything you want to know. They always have great specials. Office is very clean. So happy I found them.

Danielle is the best laser hair removal provider that I have had. She is experienced and knows what…read moreto look for and the areas to cover. She let's me know what she sees and does. I'm totally comfortable with her and recommend her for this treatment. Thanks Danielle!

I am in absolute awe at the work Dr Michelle did! I am now actually able to look at myself in the…read moremirror again, she is so seasoned in her skills, she did magic for me; She is phenomenal, and so is her assistant LeAnn, their people skills are just out of this world too, and oh, Sheila the receptionist is the most adorable and welcoming person in the world, she is a sweetheart and not pushy. I recommend M.O.B 1000% to everyone, don't look anywhere else! I promess you, this is the place, they are trustworthy and you will be happy you chose this place!