we brought our car to auto hefner for a tire change. Went there to pick the car up without them…read morecalling us to pick it up. Turns out they didnt call us because they used our car for private drives to the bank etc. They used our car for 4 hours privatly and didnt even changes our tires. Do not go there they are scaming you and do what ever they want with your car.

Do NOT take your car here. We brought our car here for a simple quote back in the beginning of…read moreDecember. The car needed a windshield replacement and a look at a oil leak. They told us they were busy that day and to just leave the car with them and they would give us a call so we did. They didn't call. We went and they said they still hadn't looked at it. We kept calling and going and the lady very annoyed told us that they would call us when they had the quote. This turned into 3 WEEKS just to get a simple quote. With my husband desperate to get the car fixed because we needed it and inspection was about to expire he agreed to the quote. 1000€ for the leak and windshield. It's a really old beater car. We stressed to them to just get it fixed for it to pass inspection and to perform the inspection on it. We didn't care how much we had to pay. They finally fixed it the day before they closed for the holidays and called us to pick it up. When we went he told us that he didn't perform the inspection on it and to come back after January 6th. My husband was super busy that month with work and because of him not doing inspection and taking 3 weeks for a simple QUOTE we had to give our plates to registration in Graf and were left without a car. So we had to go through the whole process of registrations appointments for temporary plates being a month out. We finally get them and take it late February. Windshield was fixed and he said he changed a part to the oil leak right ? He does the inspection and fails us for a oil pan crack that causes a leak. Which didn't we pay him to fix the leak ? And some slight rust on the car. We ask him to please fix the pan and he says there is none in the state of Bavaria and that he would call us when he found it. Knowing auto Hefner and there inability to call for a quote we knew they wouldn't call for the pan. And as predicted the call never came. It's almost like they wanted the 1000€ right before the holidays and then closing to enjoy that money and not tell us that it wasn't going to pass inspection even when investing that and that there was no oil pan or he didn't fix the leak. I will never come here again. Here we are in April still struggling because of them. We've had to In op the car and we've decided to scrap it. Don't come here and trust them.