This UC San Diego Medical Campus at Hillcrest is going through a major transformation. They have…read morenot only added the new McGrath Outpatient Pavillion to the Hillcrest Medical Center campus, but they have also taken up plans to remodel the main hospital Tower and several of the specialty practices that live on this medical campus. It's great that the Hillcrest location is being updated because traffic seems to flow a lot easier here now. Also, there is more ample parking for customers and patients. I do love the original façade of the Hillcrest Medical Center, as it is being reinforced and updated to maintain the classic look and appeal of the iconic hospital. People seem to like to work in this location and they have a good attitude towards patients who come here. I recommend this location, and especially looking forward to when they remodel or refurbish the main hospital Tower. More great updates and improvements are coming for this location.

Had a appointment today at the burn center clinic on the 5th floor…read more This is the burn specialist in the san deigo area. The doctor and nurse was professional and polite. Told me that my burn was healing and new skin was showing up. That I been doing a good job with it. Yes I recommend the burn center . 5 stars do amazing work. I go back to them if I need.. thank you.

I have had some rough experiences in the past at other establishments, but this Kaiser Permanente…read morewas so wonderful. Especially the ER Department. The service and assistance I received was great, informative and they really tried to help me. They ensure I was treated properly and did everything necessary to figure out my symptoms. I appreciate the effort and making me feel comfortable. The building is super clean, spacious and they have plenty of nurses as well as doctors to attend to every patient.

Nice people, volunteers and staff throughout this Kaiser location. The cafeteria is great and…read moreplenty of seating to hang out whether you are waiting for your appointment, pharmacy pick up, or whatever. The staff at check-in was helped and even though I wasn't feeling well they put me at ease and kept my mind off of the pain for a bit. Love a good sense of humor and appreciated them joking with me a bit. Plenty of parking and excellent care!!!

I was "nudged" into applying for inadequate health insurance plans through Medi-Cal. Currently,…read moretrying to utilize Molina Healthcare. BUT, everywhere I try within a 15-mile radius is not able to help or in a scary neighborhood. . None accept Molina or accepts new patients or both. These are recommendations which have been recently suggested, phone-based calls on Molina Healthcare public phone number, several transfers, suggested phone numbers, ALL for nothing! Due to this year's change in insurance. I've had to suffer the ineptitude of Molina...particularey any mental health protocol. Shocking! and potentially harmful. 100% incompetent/ negligent. I was transferred at least 8 times, plus "call-back" numbers...simply trying to obtain a 10-15 minute appt with a genuine MD, specializing in Psychiatry. ALL I require is the continuation of existing meds prescribed by my last Dr. What's so hard about that? I spent from 11:30am to 4pm exhaustively TRYING to connect to a legit psychiatrist's office to make a simple appt!!! What the hell is wrong with you people?!? i USED TO TRUST YOU. 4 1/2 hrs is LONG ENOUGH!!! I've been patient, mindful of my tone, complimentary of stellar customer service....though lacking in results. You should be ashamed!!! I miss my PPO!!! You suck!!!!!!!

This is based on my appointment with the allergy clinic and consult with Dr. Lopez. He is probably…read moreone of the nicest and approachable doctors I have encountered. He is professional, listens to your concerns, and helps develop of plan of care WITH your input. I've now been getting allergy shots at the clinic weekly with Jay, RN and he is also fabulous! He is super friendly and takes great care of all the patients. Definitely recommend coming here for the allergy clinic!! As for the ophthalmologist I saw, he was not friendly and dismissed my concerns. He almost laughed them off to be honest. I haven't felt that disrespected in a while. Wouldn't recommend.

Always fast, great service. Usually in and out within 10-15 mins picking up meds. Military medical…read moreclinic

BLOOD WORK REVIEW EASY PROCESS!…read more Come in, grab a number and they will call you up for processing! BE READY TO PEE! They'll give you the cup straight away so you can go whenever you're ready :) THE BLOOD DRAW These folks are legit pro's. No missed veins or bruises. Pros I tell ya! Thank you team!

Horrible Everytime I've came here they've made me wait 1 hour just so they could talk too me and…read moresend me on my way, horrible service!

I waited 3.5 hours, the last 30 minutes in a room, at Logan Urgent Care, waiting for a Dr--who, I…read morefound out, had literally Gone To Lunch after I'd been called in. Is this Urgent Care? Today I am told to go to Urgent Care again but I am in so much pain I cannot get there without either an ambulance or maybe an Uber/Lyft. If it is a car service, I'd better be super lucky to get an able-bodied, kind and compassionate driver to help me bc I honestly NEED assistance.... Can I count on that? And if they tell me at Logan Heights to wait, can I lie down? I cannot sit or stand bc the nerve pain stabs me unexpectedly and will MAKE me lie down. Or, should I get to the ER in an ambulance, which I'm pretty sure my insurance won't pay for bc it is not h mo open"life-threatening?" The system's flaws make it almost impossible to be productive cared for.

the good news is, we stopped at the NEX (Naval Exchange) and stocked up on Moon Pies. you can take…read morethe boy out of the trailer park, but you can't take the trailer park outta the boy ... civility is a sad casualty of the Trump era. this president has made a point of pitting Americans against each other to keep the focus off greedy billionaires (and greedy billionaire pedophiles), and it shows in our relations. a little more than a year into his second term, the Naval Medical Center is an island apart in the mass extinction of thoughtfulness and good manners. against that backdrop, the courteousness of EVERYONE we talked and met with at Naval Medical Center stood out in stark contrast. they were, without exception, kind and helpful. having said that, I can't resist the opportunity for a little, snarky inner service ribbing: the Marine Corps was invented because nobody wanted swabbies armed and dangerous, a lingering prejudice after the mutiny on the Bounty. don't think that's true? look it up. with the increased threat level now that we're poised to nuke Harvard, Canada, Mexico, Columbia, Greenland, Iran, and NATO back to the Stone Age (I think there was something on Fox News about plans to invade Boardwalk and Park Place), sailors with sidearms, etc. are providing security. made me uneasy just to see it ...

Happy Veterans Day! Thank you for your service. Thanks also to the families and friends who support…read moreour military. We've been visiting the Balboa Hospital facility lately to help my no-longer-driving parents get to their checkup appointments and unexpected emergency room visits. They are doing well, especially because of the professional medical staff. The good: care, concern, and treatment. I may not be the patient, but as an advocate, I appreciate the hospital staff explanations of procedures in common terms so I can repeat it back to my parents, especially because pops doesn't hear so well these days. The pharmacy wait time has gotten better since medication refills are handled at satellite locations elsewhere around town. This pharmacy is open 24/7 for ER patients. The bad: chow options during daytime and lunch hours are food truck(s) at the parking circle, some popup tents at the quad in front of the pharmacy, the hospital cafeteria, Subway, or McDonalds. At night, Subway and McD are the only dinner options...both do recognize mobile app ordering in advance. Hit & miss wait times if you need to need to leave a sample at the Lab, but you can schedule an appointment. The ugly: late morning parking can be atrocious. I get frustrated with having to drop off someone at the circle then driving over to the top floor of the parking structure because there are no open handicapped or regular parking spaces available. If you have an early appointment, account for possible heavy traffic at the sentry gate. Thank you to the medical teams working at NMCSD. I appreciate y'all.

I was received by ROSITO . He was such a kind and patient…read moreattendant at the reception desk. Here to give a 5 star to ROSITO, But the Doctor called Lucas Burton was cocky and I didn't like him at all . BE KIND AND BE HUMBLE TO OTHERS , THATS WHY YOU ARE AT THE PROFESSION YOU ARE , TO FORTIFY YOUR WEAKNESSES IN THE CASE " YOUR LACK OF HUMBLENESS ". Thats on response to your thought : " thats how easy it is to take money our of people's pockets on the medical business " .

Absolutely the worst clinic I've ever been to. The staff is clueless, they randomly schedule you…read morefor appointments without telling you at times that are impossible to make, then they ignore your requests for referrals and it takes them weeks to even communicate back to you. It is a total shame that people on medi-cal are forced to deal with such horrific service and healthcare. I would not recommend this clinic to anyone.

I've had my primary care here for years and everyone I've worked with is outstanding and helpfulread more

Horrific! Save yourself the trouble and go to Scripps Mercy. The man working radiology on Aug…read more28,2006 at 4:45 pm was the most inconsiderate, uncompassionate jerk. Even before him, we were misdirected by EVERYONE from our pediatrician to the 6 different people on the phone. First we were sent from Scripps Mission Valley to 501 Washington. The flyer they gave me said Ste but no suite number. GPS led me to the garage for Village Hillcrest. The flyer from the pediatrician did not explain which elevator to take so we ended up in the deserted VH mall. A nice woman who just came off an elevator told us to go around to the separate entrance to the medical offices. We went there. NONE of the office listings by the elevator say 1. RADIOLOGY, 2. SCRIPPS . NONE OF THEM. Where were we supposed to go? There were no doors, no people, no phone numbers. So I called and called the number on our pediatrician's flyer and kept getting transferred to people who had never been in the building and read us the same instruction- go to the building with no sign for Scripps or Radiology. Then they kept transferring me to the radiology clinic and disconnecting me. 40 minutes elapsed with this circus and I finally get the man in radiology and I explain our need to get an xray. He keeps telling me he is about to close. He says we should go to Scripps Mercy even though it is 4:40 and he is open and we are a couple minutes away. You can tell he doesn't want us to come even though we are located in the parking lot directly behind his building and it would take is less than 2 minutes to get there. I explain we just need a chest x ray and that we have been trying since BEFORE 4:00 PM to find the office that is NOT labeled in the building directory by the elevators. He says it's a one room clinic and he is the only one there. Clearly he didn't want us to find him. He keeps saying he is going to close soon. He repeats again that we could go to Scripps Mercy which is across the street for the fourth time and I give up. P.S. Scripps Mercy had us in and out in less than 15 minutes with kindness, grace and courtesy. We were done even before Scripps Coastal closed. STAY AWAY FROM SCRIPPS COASTAL- as the man told me it is a "one room clinic" with only him working there. He does not want to help you or any patients.

I had an appointment and they said they couldn't take me. I was the last appointment that I was…read moreunaware of. I was there 20 minutes early.I filled out the paperwork and the receptionist said I needed to do it all over again because I crossed something out.They just wanted to leave. They couldn't care less that I have a lump in my breast

trash. crappy customer service. lazy workers. You cannot get through on the phone at all. U cannot…read morecall directly and have to wait on hold multiple times. Just an all around crappy organization.

Ehhhh.... I had an appointment here to get my right foot…read morechecked out as I've been having pain for several months. Appointment time was at 10:50, check in at 10:30. I arrived early at 10:20 and they called me in right at 10:50 so I thought great, they're Moving fast.... Well here I am over an hour later waiting in the room, still not seen by the doc.... wondering if they've forgotten that I'm here. I'm a nurse so I know things take time & trying my best to be patient but honestly this is crazy. Don't think I will be returning... Update: Was finally seen by the doc (she was actually a resident I believe) and she was really good, so I increased my rating- but if it had not been for her I would have rated it 1/5 stars.

Super crowded, parking lot very limited, you have to figure out which lines you need to stand on,…read moresince there are at least 3 different services here from women health to adult clinic and something else, at least you can get an appointment here, and hopefully they won't be canceled like some of the reviews I read. Well, I landed one appointment in 2 more weeks which is the earliest one. So far all the appointments for my wife are kept and scheduled ahead of time, but be aware that each visit you will see a different person, nurse, doctor, practitioner due to the nature of this program. You don't have to come super early because unlike other clinics they won't see you early until it's your time, so avoid waiting in the lobby for too long