Dr. Cook and his team have completely transformed my orthodontic experience. As someone who was…read moreinitially anxious about getting braces, I couldn't be more grateful to have found such an exceptional practice. From the moment you walk into the office, you know you're in good hands. The reception area is immaculate, equipped with comfortable seating Dr. Cook's expertise truly sets him apart. He takes the time to explain every step of the treatment process using clear, understandable language and digital imaging technology that helps you visualize the end results. What impressed me most is his attention to detail - he created a customized treatment plan that considered not just my dental alignment, but also my facial structure and long-term oral health. The staff deserves special recognition. Each team member, from the dental assistants to the billing coordinator, demonstrates remarkable professionalism and genuine care for patients. The dental assistants are particularly skilled, making adjustments with a gentle touch that minimizes discomfort. The office is equipped with the latest orthodontic technology, including digital X-rays and 3D scanning, eliminating the need for those uncomfortable traditional molds. Their sterilization protocols are impeccable, and they've implemented excellent safety measures throughout the practice. my smile is on its way to being completely transformed, and the improvement in my confidence is remarkable. Dr. Cook's perfectionism ensured that every tooth is perfectly aligned, and his attention to my bite functionality means I'm not just going to look better, but my dental health has improved significantly. I highly recommend Dr. Cook to anyone seeking orthodontic treatment. Whether you're considering traditional braces, clear aligners, or other orthodontic solutions, you'll be in excellent hands with this practice. Five stars doesn't seem enough to rate this exceptional orthodontic experience.

I've been going to Dr. Cook since 1991- I had a MASSIVE overbite, and impacted eye tooth and four…read moreimpacted wisdom teeth. I was an orthodontists dream- my mouth is probably worth upwards of $20,000 at this point for braces and surgeries combined. In '91Dr. Cook had a small practice with four chairs and one or two hygienist assistants but came highly recommended in the neighborhood. Now, almost twenty years later, the office has expanded to eight regular appointment chairs, he's brought in another Doctor and two or three main assistants (I know Laura is one- she's been there at LEAST as long as I have) as well as about ten other assistants. There are two things I can mention about Dr. Cook (fondly, of course) First, he calls everyone "Dear" (he's become known as Dr. Dear in my family). More importantly, however, patients will quickly discover the pride he takes in his work- I recently went back after a seven year hiatus because my permanent lower retainer was causing me gum problems and instead of removing it like I wanted, he encouraged me to do it the right way, preserve the work he did ten years back and got me three sets of invisalign retainers (only charging me for the lab fees) to move those suckers back into place, removed the retainer and put a new model in. He's just good- and takes pride in his work. I was reading one of the articles from Best of Philly hanging in his office (he's been named best ortho for countless years) and this year I noticed he'll turn 60- so I'm curious what his plans for retirement are. I hope that after many years of bring the right people in to work with him the practice will move on in the spirit of his work (especially since my kids will more than likely inherit the snaggle teeth that both me and my husband seem to have...)!

Amazing care and outstanding customer service. The attention given by the staff is wonderful.read more

Excellent care! I felt like my initial visit was super thorough. From admins to dentist, everyone…read morewas clear with expectations, and very kind.

Always waiting half an hour for my appointment. So disappointing. Great at what they actually do,…read moreterrible at service.

I love this office! from the front desk to the young talented women who are part of the clinical…read morestaff, I have nothing but praise for Dr. Buttenbaum and his staff. as a woman of a certain Im over 50 years old, I had clear braces placed on my lower teeth in may 2016 and by January 2017 my teeth look awesome!! i cant believe they can look so perfect. the only sad part...im finished and i wont get to chat with these wonderful people once a moth anymore! really, i have nothing but great things to say about Dr. Buttenbaum and his staff, the best!!!..ok, i used all caps because i'm yelling lol!!!

I have been going to this practice for over 40 years, starting with Dr. Koussis, and my husband…read morestarted when he was a teenager. But we are regretfully leaving the practice. We do not have insurance, and my husband was recently charged $3,400 for 2 root canals which took a total of 1 hour to complete. How can that possibly be a reasonable charge? I feel betrayed and very angry about this experience. Shame on you.

Do not like the charge for using a charge card 3 % is a little much it should be the cost of doing…read morebusiness. Dr Rosen is the best

I have had an exemplary experience at Phamily. I'm an adult patient and I can't tell you how…read morerefreshing it is to go to an office where you don't feel silly that you are seeking orthodontic care. They were willing to take on my case despite it being complicated and requiring a lot of tweeking and even referrals to oral surgeons. Both Dr. Rubin and Dr. Parnes are fantastic/amicable and almost make appointments feel like you are touching base with a good friend. I also brought my daughter here and they are meticulous when it comes to her braces (and I have diagnosed OCD, so you know I'm picky!). She loves coming in because they've created a beautifully decorated surroundings (even bubble gum wall paper) with fun word finds, etc to amuse the children while they wait. I still recall they sent my little one home with a pint of Handel's icecream after having her expander placed! What a kind gesture! I have one more daughter who will require braces and I already know where I am going when the time comes.

I was recommended to Phamily Orthodontics by my dentist to correct an overbite that was causing me…read moresome pain. It was quick and easy to make an appointment and was seen within a couple days of calling. Everyone in the office was so friendly and reassuring. I was facing braces at 25 years old and was not happy about it, but the lovely people at Phamily Orthodontics took their time to make sure I understood all the options and pros & cons for each. I decided to go with Invisalign and in 11 months, they corrected my overbite and straightened my teeth beautifully. Each appointment went smoothly, hardly any waiting time at all. Their offices are pristine and comfortable and the STAFF IS AWESOME! They really take the time to get to know their clients and every time I went in for a check up I was warmly welcomed and treated like family. Overall it was a great experience and I'm so glad I chose them to handle my orthodonture.

I called this office inquiring about a new set of retainers. I was told $150 for a new set and $100…read morefor a second set. I called them back shortly after I got their price to confirm $150 Is for both upper and bottom and I was told it is for the whole set. Made the appointment for the following week and went for scanning and to pick them up the next day. The next day I received a text that the price is $300 for the first set and $250 for the second set. Their excuse was this was a misunderstanding. I ended up ordering them elsewhere but in the meantime wasted another week without the retainers

Very professional and knowledgeable. Flexed to make results happen. Happy with my experience.read more

Had an great experience felt like family and I will miss coming to my monthly appointments. Special…read morethanks to Dr Christie, Dr Drane, Tracey, Rachel, Kristen, Cheryl, Michele whom all has gotten to know me very well over the last 2 1/2 years. The office is very inviting always greeted with smiles definitely the best in delco thanks again

From the owner: Orthodontist group practice in Media PAread more

I prefer to build up a long lasting relationship with my dentist and years prior to the pandemic it…read morewas a pleasant and professional practice. However, ever since Dr. Mincer, Berman & Anquist retired and sold the practice, it turned into a corporate machine with perpetual turnovers. Ever six months a different dentist and hygienists. Not a good experience. The overall look and cleanliness of the practice could also use more maintenance and updating.

I had a hygienist visit and 6-month checkup. The front office staff is personable and helpful. The…read morehygienist was friendly and cleaned my teeth well. The dentist was quick by friendly and addressed a question.