26 minutes agoNEW
I was already prescribed testosterone before coming here but after talking with the owner he decided I could also get it there making it much more Convenient for me. After being a client there for a couple years up until recently everything was fine.. I normally bought a vile of testosterone from them and it lasted me atleast 6 months or longer depending on how many I got but I was informed on my last visit that they can no longer do that which was ok. I noticed everything had changed as they have grown much larger as a business and that's good for them. I had not been in for at least 8 months because the amount I had bought previously had lasted a long time . I also noticed I was treated a lot different than prior visits as all the staff are new to me and the interior had been changed. I realized that I could no longer be treated as I was previously and therefore I would need to completely stop my treatment here. I asked several times for my recent labs/prescription through email and also calling. I also had a question about my last prescription as I was not used to getting drawn syringes, I'd always gotten the whole vile and did it myself at home. I was told I'd get a phone call back but never did . After more than a week going on two I decided to text - which I finally did get after personally texting someone there- who did send me my labs but also asked me to remove my 2 star rating - which I did at the time until I got this rude letter ! Poor communication skills, answering my call or emails would have prevented it !
I was okay with going somewhere else and understand that since they have grown much bigger they have certain regulations now they didn't practice before with me nor do they practice with themselves or close "friends". What I didn't understand is when I went to my mailbox today I had a very rude letter saying how they would never treat me again for any reason for the rest of my life and for me to never contact the office again!!! Who says that to someone ??! . I didn't do anything wrong --I did ask for my labs and after I did finally get them I did not try to contact them again , the letter wasn't necessary and .I wasn't expecting to have a letter saying I'd never be treated again based on me asking questions ( I just wanted to make 100% sure before injecting myself with something what it was exactly since it looked different than what I had previously been using, I think that's pretty understandable that I didn't want to inject myself with something I wasn't sure about. I had already called and asked several times and sent emails and been waiting going on two weeks to have an answer to that question ) and also for my lab work, I have the right to do that.. It just goes to show how people act when they don't have any competition. And yes of course I was upset that after I come back bc I've run out of medicine I've been getting from them for over a year, now everything had changed and now the price had increased as well. Then it doubled again and I was told I'd also get not even 1/4th the amount I normally get and have to Pay the same. So basically what I used to pay for 6 months, I now would need to pay monthly and also I'd need to be okay with taking less than half of what I'd been taking . I feel the way I was dealt with was very unprofessional, unkind without compassion lacking empathy or seeing me as a human being but as a dispensable object. Yeah I know they have a big clientele now, and probably get the most profit from men most likely so treating me poorly didn't matter to them or cause them to lose anything profit wise and won't , it's that they did help me lose more faith in people actually being personable and genuine which I thought they were when I first met them a couple years ago now I see they don't really give a crap or I'd been treated with a bit more significance and respect. There was also a lot of discrimination involved based on sexual orientation which is illegal . I don't like feeling like I have to suck up just to get the medicine that they themselves abuse. read more