While customer service reps are quite friendly, this company does NOT do what it says it will - so do NOT trust anything anyone there says or promises. This has not only been MY personal experience but also that in Google reviews on Inergy Tech's own website, including by people who like the products (they had to wait MANY months to get - often after having had to first wait MONTHS before they could even order). Product reviews elsewhere online tend to be favorable but still often recommend buying a lower-priced comparable product from one of Inergy's competitors (who are also much more likely to ship what you order much sooner). I'm still waiting arrival of my orders (NINE months after I ordered and paid for them), so can't yet evaluate (or review) their actual performance - nor compare any to various products purchased from other companies (that arrived long ago). While Inergy might be an "American company", the majority of solar products and accessories sold by Inergy (and everyone else) are actually made in China. Hopefully, I will eventually end up happy with what I purchased and paid for - but first it all has to actually show up - and the estimated shipping date keeps getting pushed back. Anyone contemplating ordering anything from Inergy should not expect speedy delivery nor trust whatever timeframe might be given. read more