I have been repeatedly disappointed in my experience with ILc. Over promise, under deliver. When I have communicated with the management about my experience, I am made promises without follow-through. There is no documentation of these promises. Just sweet talk from Gioncarlo, and manipulation to spend more money with his organization.
He is really good at persuasion, sales, marketing. Not so good at follow through to keep his staff accountable to his stated high standards for his organization. I would be very hesitant to trust anything told to you verbally, or any promises made on the style of classes meeting your needs, or the schedule being flexible to help *you*.
I have noticed, more of the "flexibility" comes at the expense of the students and teachers, and to make it easier on Gioncarlo and make him unaccountable to deliver the class in a timely manner or in a time frame that works for the people attending. Most aspects of communication are intended to convince people to purchase more, and then once money has been spent, the accountability to the promises is gone.
Examples:
I was told when I initially registered for beginner Spanish classes, that classes would likely start July 14th, 2020 but would allow for "2 weeks maximum" to allow for the class to fill up. Classes were not scheduled until 14 weeks later. At which time, I could not attend because I was pregnant with my second child and my due date was approaching. I had told them about this in August when I had not heard from them in over 4 weeks. I wonder if their goal is to have you forgot that you spent $350 with them. Or to give up trying to retrieve it if classes never happen or if they don't meet the stated expectations
More recently, I (naïvely) purchased another set of beginner Spanish classes with them, with the promise of a different teaching strategy and a "gift" of 3 hours of private German lessons with one of their instructors. I asked to begin scheduling the German lessons, and they made lots of excuses and sent emails that did not make sense, or did not reply at all. Gioncarlo likes to respond to concerns over the phone or in person, because he is very skilled at distracting you from your actual concern and making promises. Coincidentally, the promises are "accidentally" forgotten or errors are made by staff and you get charged for something he said would be free (as an incentive to keep you from getting a refund). He wasn't able to connect me with the instructor for German and I stated that I needed a refund by the end of the business day if that could not be done. So Gioncarlo emailed to say that he would refund my card that day and delete the card information on file. I have not been refunded yet. It's been 2 days. I'm getting the run-around again.
If you decide to give ILC a chance, request all communications be done via email so you have documentation of the promises with dates and names. read more