My neighbors had a gas leak and hired Indusi to repair and manage the project. My gas was shut off in the process and I was without gas for 23 days. I received a lot of mixed messages from ConEd, not the fault of Indusi. My gas being turned on was dependent on the progress Indusi was making. The team at Indusi provided very little information to me about their timeline and, around day 7, showed up at my door telling me I had to pay them if I wanted my gas turned back on. They refused to give me an estimate, refused to answer any questions I asked, got immediately angry that I wouldn't just agree and comply with their demand, and spoke down to me. We made a plan of action with Indusi and ConEd, however at the last minute, Indusi claimed they "ran out of time" to turn my gas on since the neighbor's project took longer than expected. The amount of time this took the plumber I hired was 45 minutes. This left me in the situation of having to hire another plumber (McStay, who I highly recommend), which delayed the process with ConEd and cost more money than it would have cost with Indusi since they had to acquire separate permits. ConEd would have permitted Indusi to use the one permit they had already acquired as part of their work on the neighbor's house. Each time I called and spoke with the women at Indusi who answered the phones, she was nasty and rude. I actually stopped her mid-conversation once and explained the concept of compassion to her and asked her to please try to have some. read more