Best customer service!!!…read more I've been with the Credit Union for 32 years. And they have walked with me every step of the way. They would always go above and beyond to help me in my life's journey. Thank you for your service.

My divorce was recently finalized and his credit union has gone out of its way to help my ex block…read moreme from our joint bank accounts, kids accounts and loans. All of which have my name on it. I have called them countless times to regain access and each time , they refuse. I have told employees that we have a court order, a restraining order that does not allow to remove or restrict our joint bank account. They still refused to help with this matter even after I offered them a copy of the order. Mind you my EXs mother works at this branch. I have court orders to pay off all these loans and I am being denied the ability to do so. Also, if they aren't paid, a delinquent payment will go in my credit. Not to mention this is still my account.

I would always use this branch when I was in Big Rapids. It's small but clean and they're pretty…read morequick. Parking can be a pain if it's raining out cold because you might have to park a little ways away. I don't like that the drive through is at a different location.

I am not a fan of big banks and that includes 5/3. I use my credit union when ever possible. But…read more5/3 has branches where I need them and the staff at the Big Rapids branch have always been friendly.

This bank is where I opened my line of credit and I began banking with them at 15. It has been 8…read moreyears of me banking with them and I have never once had an issue until 2025. I use to praise this company, but they make mistakes and I do not like mistakes being made with my money. The first instance is when I had a check sent in to pay off a credit card in full. It was a couple grand and after 2 months of wondering why it hasn't been paid off yet and multiple calls to this bank with no avail we discover that who ever received the check decided to place it on my parents account as a large house payment. When confronted and asked how this could happen when our accounts are not tied they said they didn't know, but they did fix the issue and my card was paid off. Fast forward a few months later. I decide I am in the market for a new vehicle. I have an awesome credit score, have never missed an auto loan, and have a good steady income. This company comes back with the most insulting offer they could propose. I call and ask for my 10 day pay off and I am given my 1 day instead, which I do not question because I am not the bank and I am expecting them to give me the 10 day. When the check reaches them it is $26 short and after arguing with them on the phone I had to pay it to close the auto loan. I was basically called a liar and I do not appreciate that because you guys gave me the wrong information. I trusted you. Need to say I took a loan through a different bank and have closed all my accounts with this one. They are completely untrustworthy and will screw you over one way or another. Also, have a nice time trying to get into contact with anybody at this agency because it takes hours of endless phone calls to reach anyone, but when you take a visit inside they are not busy and are just vibing with each other instead of working on their customer service.

Kaelee from Compass credit union Fremont location, she made are loan experience the best I have…read moreever had she is on top of everything I never had to Play phone tag with her. when I would reach out to her, she always responded right away. Amazing customer service. I look forward to working with her in the future. Thanks Kaelee

We just moved here in August and love this bank! The bank manager , Laurie was so friendly and…read morewelcoming. She helped us open our accounts. My son got a truck loan through her too. The tellers are always smiling and very helpful.

I really miss working with Bleeker Insurance Agency! They were always very helpful, extremely…read morefriendly, and provided great small-town customer service. To top it off, their prices were always comparable to the larger nation-wide agencies.

I called them up to talk about some Insurance and they could not help me so they became very rude…read moreand made me feel dumb because I didn't know all of the insurance terms. Very unhappy would never work with them. I would not want to be treated like this ever even if they are a little cheaper I have more respect for my self. On a side note I was working with a Zack at first and he was very nice untill he passed me on to the owner.