I would always use this branch when I was in Big Rapids. It's small but clean and they're pretty…read morequick. Parking can be a pain if it's raining out cold because you might have to park a little ways away. I don't like that the drive through is at a different location.

I am not a fan of big banks and that includes 5/3. I use my credit union when ever possible. But…read more5/3 has branches where I need them and the staff at the Big Rapids branch have always been friendly.

This is Centrally located to Everything in Big Rapids MI…read more Nice Atmosphere, Nice People And Convenient.

I've been banking with this location for 21 years. Love the location and the friendly service.read more

From the owner: Independent Bank is a Michigan-based bank that has served our customers and communities for over…read more150 years. As a full-service bank, we can assist with every aspect of banking, from opening a checking account, to buying a home, to planning for retirement. The Big Rapids branch is located on Perry Avenue between Staples and KFC, near Ferris State University.

We are proud to be a part of Community First Credit Union. We have been with them for a long time…read more They give good service and care about their customers. I just want to thank them for their service to us. They have been wonderful to us. Mr. & Mrs. Oran Brethauer

Never want to have issues with your bank account but if you do, dealing with them with 5/3 Bank rep…read moreTodd Webeke in your corner will certainly help you. Todd is great with customers and takes care of all your banking needs with care and efficiency! Great hire 5/3 Bank and thank you Todd!

Had to do business with this bank due to someone paying with a cashiers check from here. The check…read morewas lost. They will NOT reissue the cashiers check, stop it, or put an alert on it. People have to wait 90 days, pray someone doesn't nefariously try to cash it, then the money goes back to the issuer. I would NEVER accept anything from this bank or do business again, ever.

They are in the dark ages as far as using a check card is concerned. It takes a week to ten days to…read moreget a new check card where you can get a new one practically anywhere else by walking in and telling someone your card is compromised. Its a joke.