This is the worst, most disorganized office. Horrible communication, no one knows why appointments…read moreare moved, no notification that appointments have been moved. Nothing. A severe issue of the left hand doesn't know what the right hand is doing. There is such miscommunication between the office, the provider, and the patient it is unreal.

I am looking to start therapy and the office manager kindly explained what kinds of therapists they…read morehad in the office I was excited to learn that they offer several types of services including med management. The office was small, but clean and the location was great!

Great customer service! Filled with people who actually care! And they take almost all insurances.read more

I take my son here for therapy and everyone is always so nice and helpful. So glad I found them…read morethey are also helping me get ABA services for him too. They decorate for holidays too which is fun for the kids.

I am pasting my review over to here and adding an update because it seems like they moved and…read moredecided to create a new yelp page. But I think it's important to warn people about this place. Here is my original review: When I spoke with the first person on the phone, I immediately asked for confirmation that they accepted my insurance, and they said they did. I asked how much the co-pay would be for each visit, and they couldn't answer that right then. I was okay with that because I thought it would be, at most, $35. I was never charged any kind of co-pay, so I just thought I didn't have one. Well, after having attended four or five sessions already, the billing department reached out to me to let me know that my insurance doesn't cover mental health care and asked if I had another insurance. I told them no and said I wouldn't be able to afford the cost of these sessions outright and asked why this took so long to discover. They hit me with "should haves" and "would haves". They sent me the bill for $680. And then even though I told them I could not pay this amount in full upfront, they charged my card anyway! Luckily, it was blocked by my bank, but had it not been, I wouldn't be able to pay my bills or buy groceries. Do you know what's really great for someone who is having serious mental health issues? The stress of what I've mentioned above. So it seems like they aren't actually empathetic to their customer base. Additionally, I told the first person I spoke with that I would need to be connected with someone that could help me with medications. They told me they didn't have any openings with anyone that could right now but would follow up with me in one week about it. That was four or five weeks ago, and I never heard from that person again. The therapist I did see what fine. Very basic surface-level stuff she provided me with. Grounding exercises, meditation, telling me to communicate my feelings to people, and telling me to use my planner. Update for 4/23/2024 Today I got an email from Thriveworks stating that I owed them $170. So I called them up and the person I spoke to told me that I did in fact owe $170 dollars because they tried to bill my insurance and it was denied. I haven't seen a therapist from Thriveworks in just about a year. Why are they trying to bill my insurance now? And then expect me to pay without asking any questions? So I told the person on the phone that I paid my balance in full last September. I also told him that if I was expected to pay this charge, I would need a break down of where this charge fits in with my other charges as well as all the payments I already made (totally the above mentioned $680). I told him I had all the bank statements to prove that I had paid them that amount. Then after waiting on the phone for 27 minutes, he was able to come back and tell me that it was an incorrect charge and my balance was $0. Why did it take so long? What kind of janky billing system do they have going on over there? From my last review, Ryan C. responded and told me to reach out to customer success, which I did. But would it surprise you to hear that I never heard back? I wouldn't have ever even thought about this place again if they hadn't of tried to charge me a random $170 a year later. TL;DR Go elsewhere for therapy or triple check they actually take your insurance, and also this place should be investigated for fraud.

DO NOT DO IT !! The company itself is a fraud , I know nothing of the therapist themselves since…read moreapparently they are contractors . They lied to me about being covered under my insurance and charged me INSANE amounts on the back end . I paid my co-pay but they never informed me about the additional charges . I regret not listening to the reviews and will be disputing this inappropriate and unethical practice . Please report them as well. They have not responded to my emails and this is especially hard on people that are already going through a hard time . You should be ashamed !!

We love Behavioral Learning Solutions! We are so happy with the progress! They focus on natural…read morelearning and parent involvement. My child is always happy to go play and learn. Everyone we have met is so nice and helpful.

Highly recommend. It's a clean facility and we were welcomed by Emma BCBA and the RBT's. They…read morelisten to the struggles you may have at home or school and work on them in ABA. The monthly parent meetings show you the data they collect throughout the month and how your child is doing in each category. The therapists have been great at communicating and they are understanding if you have input or any concerns. They really do look out for your child's well being and your family!

Patterns has the most welcoming and supportive environment! The staff is so attentive and cares for…read moreeach one of their clients.

Just had a 2nd interview with this company and watched the manager verbally abuse her employees on…read moresome type of power trip? Super concerning. Do not go here for mental health services ... from someone who deals with depression this was very telling

This facility is very disorganized. I saw 2 different providers who were not the person I was…read morescheduled to see. I didn't get calls back as promised for scheduling appointments. I was told EMDR was possible, but then told they are not taking new patients wanting EMDR and that I should seek another facility. I cannot speak to the quality of counseling because I never got that far.

Do not go to this doctor if you are overweight (my issue) or have anything that he could judge as…read morebeing a personal failing (e.g., depression, alcoholism, addiction). I have never been so offended by a physician in my life. I had one appointment with him where he pointed out that I'm obese (no duh), but then he proceeded to take an accusatory tone that is completely inappropriate for any health provider kept getting more aggressive with me ("If you know how to lose weight, why don't you do it?") It got to the point where I had to tell him to tone it down and walk a day in my shoes before he gave me shit. He then proceeded to cancel me as a client because of those statements. Incredibly judgmental and unprofessional. Go anywhere else unless you meet his standards of personal perfection...

I haven't been this impressed with a Dr for a long time! He's friendly, easy to talk to and knows…read morehis stuff. He probably spent a hour with me going through 10 years of medical issues. He asked a lot of questions and dug deep to figure out what is going on with me. I drove 45 min to his office and will gladly make that drive in the future! Ty Dr G!

He is still at ACW and doing amazing things !! I can't say enough about this center and how much…read moreit has helped my son!!

- The RBT slapped my child's hands so hard he jumped up and screeched so loud it echo'ed through…read morethe center. - Janelle Saunders, who was NOT in the room, hollered back at my son to comply. - The supervisor Marissa instructed the RBT to push my toddler back in his chair. - The RBT put both hands on his shoulders and pushed him back in his chair. - My child wouldn't look at the RBT who slapped and pushed him for pronunciation, so they grabbed his faced and FORCED him to look at them. - My feedback, along with his mothers, was that our son didn't need to get slapped or pushed around to learn. Jon Paul Suanders response was to ask me into his office "to teach me a lesson" which included: - the techniques I witnessed are the only way he knows ABA therapy to work. - I can expect this treatment toward my toddler to continue. - He stands firmly behind his RBT's Kudos for JP's blind loyalty to the RBT's, but the 2-week fresh RBT was the least of my concerns. - The supervisor *ESCALATING* the abusive tactics was my #1 concern. - Janelle *BLINDLY* yelling at my son to comply with ANY treatment being dished out was my #2 concern. - One week prior, my mostly non-verbal son *REFUSED* to get in the car torturously crying "I WANT PAPA! I WANT PAPA! I WANT PAPA! (x20)" If this is the treatment they were showing to us parents in person, we were afraid of what they did or were planning to do when we weren't there. From what I recall, Jon Paul insisted that "He doesn't know every Autistic person perfectly, but he is the master at ABA and these techniques were necessary". These are the techniques I witnessed: When the RBT raced my sons hands to the iPad - I heard a CRACKING SOUND, my son JUMPED and SCREECHED, and then I watched my 3yr old toddler rubbing his hands from the sting of being slapped. I consider that a "slapping-technique". Both hands on both shoulders, forcibly pushing him in the chair, I call it the "shoving technique". When my son wouldn't look at the RBT using the "slapping and shoving techniques", she grabbed under his chin and forced him to look at her, I call the "face yanking" technique. It is worth noting that my son had done this particular exercise hundreds of times prior - the only thing new they were showing me were the abusive techniques. I am no ABA expert myself - but as an autistic parent who comes from an abusive household, I know first hand the self-doubting, suicidal, high anxiety behaviors that result from slapping an autistic child as he is desperately trying to follow confusing instructions. There is also a TON of modern science that shows a clear correlation between these traumatizing events and PTSD, depression, and anxiety later in life. The financial fallout from ACW's RBT hitting my child is severe. It's a 3 month wait to the pediatrician, and THEN 3 month wait to another therapists, at best. So now it's private tutors, private pre-school, and no insurance help what-so-ever. Lawyers have made it clear: no bruising, no blood, no interest. And that is why I think it's important to leave this review - the only thing protecting you child from being abused up to the point of bruising is TRUST from their care providers. When I pointed out that their staff was hitting my child, their only response was to try and distract and discredit me. As an example, I wanted to discuss the fact their staff slapped my child in front of me and his mother and what corrective action would be taken, however, Jon Paul Saunders #1 concern was that 6 MONTHS PRIOR I had let my child jump on the bed for 5 minutes after 7 hours of therapy and 30 minutes of crying. This was considered "stepping on the RBT's toes". It became increasingly clear to me that the RBT's feelings were more important than my child's physical safety and mental integrity. Perhaps I do owe an apology to the RBT though - I had accused them of *accidentally* slapping my child, but considering the both of the Saunders, as well as the Supervisor applauded these techniques applied to my toddler I can only assume this is an intentional part of their programming. In all honesty, in the 18 months at ACW I never ONCE saw a child that was 5 years old and ready for kindergarten. I genuinely think the Saunders lack the technical capabilities to educate a child that far and it has been both costly and distressing to find out in this manner. I did NOT find the Saunders willing, wanting, or capable of enforcing the "neutral and positive touches" policy Autism Care West had advertised to me and my wife when we joined. I kindly ask the owners of Autism Care West to review their programming, policies, and procedures to ensure they comply with the "neutral and positive touch" policy they advertise.