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    5.0 (1 review)
    Open 9:00 am - 5:30 pm

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    1 year ago

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    Thriveworks Counseling & Therapy - Henderson

    Thriveworks Counseling & Therapy - Henderson

    1.0(2 reviews)
    5.6 km

    I am pasting my review over to here and adding an update because it seems like they moved and…read moredecided to create a new yelp page. But I think it's important to warn people about this place. Here is my original review: When I spoke with the first person on the phone, I immediately asked for confirmation that they accepted my insurance, and they said they did. I asked how much the co-pay would be for each visit, and they couldn't answer that right then. I was okay with that because I thought it would be, at most, $35. I was never charged any kind of co-pay, so I just thought I didn't have one. Well, after having attended four or five sessions already, the billing department reached out to me to let me know that my insurance doesn't cover mental health care and asked if I had another insurance. I told them no and said I wouldn't be able to afford the cost of these sessions outright and asked why this took so long to discover. They hit me with "should haves" and "would haves". They sent me the bill for $680. And then even though I told them I could not pay this amount in full upfront, they charged my card anyway! Luckily, it was blocked by my bank, but had it not been, I wouldn't be able to pay my bills or buy groceries. Do you know what's really great for someone who is having serious mental health issues? The stress of what I've mentioned above. So it seems like they aren't actually empathetic to their customer base. Additionally, I told the first person I spoke with that I would need to be connected with someone that could help me with medications. They told me they didn't have any openings with anyone that could right now but would follow up with me in one week about it. That was four or five weeks ago, and I never heard from that person again. The therapist I did see what fine. Very basic surface-level stuff she provided me with. Grounding exercises, meditation, telling me to communicate my feelings to people, and telling me to use my planner. Update for 4/23/2024 Today I got an email from Thriveworks stating that I owed them $170. So I called them up and the person I spoke to told me that I did in fact owe $170 dollars because they tried to bill my insurance and it was denied. I haven't seen a therapist from Thriveworks in just about a year. Why are they trying to bill my insurance now? And then expect me to pay without asking any questions? So I told the person on the phone that I paid my balance in full last September. I also told him that if I was expected to pay this charge, I would need a break down of where this charge fits in with my other charges as well as all the payments I already made (totally the above mentioned $680). I told him I had all the bank statements to prove that I had paid them that amount. Then after waiting on the phone for 27 minutes, he was able to come back and tell me that it was an incorrect charge and my balance was $0. Why did it take so long? What kind of janky billing system do they have going on over there? From my last review, Ryan C. responded and told me to reach out to customer success, which I did. But would it surprise you to hear that I never heard back? I wouldn't have ever even thought about this place again if they hadn't of tried to charge me a random $170 a year later. TL;DR Go elsewhere for therapy or triple check they actually take your insurance, and also this place should be investigated for fraud.

    DO NOT DO IT !! The company itself is a fraud , I know nothing of the therapist themselves since…read moreapparently they are contractors . They lied to me about being covered under my insurance and charged me INSANE amounts on the back end . I paid my co-pay but they never informed me about the additional charges . I regret not listening to the reviews and will be disputing this inappropriate and unethical practice . Please report them as well. They have not responded to my emails and this is especially hard on people that are already going through a hard time . You should be ashamed !!

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    Thriveworks Counseling & Therapy - Henderson
    Thriveworks Counseling & Therapy - Henderson
    Thriveworks Counseling & Therapy - Henderson

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