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    Sterk Family Medicine Llc

    Sterk Family Medicine Llc

    5.0(5 reviews)
    10.2 mi

    are you looking for a general practitioner that you can contact by phone? A staff that responds…read morequickly? has vast experience? Really cares about his patients? has a great bedside manner? You can't do better than Dr. Sterk. Start getting healthier today

    I originally started coming here when it was Lynn Family Practice. Dr. Lynn retired and Dr. Sterk…read moretook over. And the level of service didn't change!! The office staff is extremely friendly and welcoming. Love that they get you in right on time for your appointment and the wait times are not long. They even have telepath appointments where you don't have to go to the office, merely FaceTime with the doctor. Dr. Sterk is absolutely AMAZING!! He is so patient and easy to talk to. He's dedicated to his patients and their healing. Dr. Sterk takes the time to listen to his patients and wants them to be healthy. He's worked with me in taking me completely off of my blood pressure meds. And ensuring I'm taking the proper vitamins for bone health, etc. I didn't even know that he's also an Osteopath who can manipulate the spine. I was in for my last appointment and woke up with a bad headache that morning. He took me back to a room that had a chiropractic type chair where he had me lay down and worked on my neck. After his manipulation to my neck, my headache was immediately gone! I absolutely appreciate him as my doctor and know that I'm in good hands with his care! I HIGHLY recommend him! If you look him up he literally has 5 star reviews from all patients! He's THAT awesome. He even does mission work in Guam and treats patients in Guam. https://provider.kareo.com/troy-sterk

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    Sterk Family Medicine Llc

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    Proactive Primary Care

    Proactive Primary Care

    4.1(15 reviews)
    12.3 mi

    I am sad to write this post. I moved out of state to Florida. When you are trying to get newly…read moreestablished at many places at once you cannot remember which places you signed document on no show/late fee. My first appointment here was wonderful. I loved the provider I saw. I did cancel ahead of time my follow up visit with provider since I could see the labs online and I knew the answer was that my labs were normal and there would be no treatment needed. Many months later I woke up with a swollen eye. I called clinic and asked if I could get squeezed in that day. And wonderfully yes and I was happy. I also work in the health field and have patients. I was discussing my patients and lost track pf time. I started heading to this practice. I knew I'd be maybe 20 min late so I called. The lady on the phone was very nice. But said I was too late for the appointment and I understood. I asked the lady on the phone would I be charged for missing an appointment. Her answer was a "no don't worry you will not be charged". She asked if I wanted to get rescheduled. I told her that I didn't know if I could fit it in the next day but said okay good ahead and book it. Even with me expressing that I didn't know I could make it, the lady on the phone never said that if I somehow can't make it that I will be charged. Maybe I am an idiot, but I thought when I asked her if I'd be charged and her answering no, that that meant the place had no fees for missing (some places don't). I couldn't make the rescheduled visit. And yet again I spent a whole day with my patients and was not able to make it. I admit I didn't call them but was very busy and the practice was closed by the time I left work (6:10 pm). I notice a $50 fee today for missing. I called the practice and expressed my confusion with what the lady on the phone said as no you won't be charged for missing statement. I was polite. I asked for manager to reach out to me. Instead of customer service and asking me the patient what all happened and listening, I get a long text of dry black and white: "...Our office has a late cancel/no show policy that was informed to you when you initiated care. Due to the late cancel we waived the first fee and then you proceeded to no show your appt without contacting the office. Unfortunately, we are not able to waive this fee since this is your second no show/late cancel and have been aware of our office policies..." I was disheartened that they didn't even ask me about the situation. No, I was not aware of their policy even though I signed it many months ago. That is why I asked the lady on the phone if I am charged for missing the appointment. I sent a text back trying to explain that and got another dry black and white response back that I signed the documents on the no show/missed in July. I messaged to cancel all my appointments at their clinic. I wanted time to think about if I would want to come back or not. It was simple. No extra words. Was never mad. Frustrated, yes, but never angry. Just said to cancel all my appointments at their clinic. I tried to get back on the patient portal to pay the missed appointment balance and it will not let me on. So I text the number back asking if my portal was closed. I was met with a text that said "Your chart has been closed as you requested as you were not in agreement with our attendance policy. Please establish care with another Provider. Your No show fee has been waived..." I tried messaging back saying I never asked for my chart to be closed and never said I won't be in compliance of a no show fee. I do not mind paying no show fees when I know about it. That I simply was frustrated at their practice for the miscommunication of the lady on the phone saying there was no missed fee and was hit with a fee and appreciated a phone call to express my disappointment in a calm way. No response since. I'm pretty appalled at their customer service skills. It's a pity. I was excited to have this place as my family doctor place. Maybe they were jaded by patients not wanting to pay no show fees that they disregarded me wanting to politely talk about it. It is a shame. ​​

    when i started with this practice 3Y ago they were fine, then i asked pham if she would sign me off…read morefor a basic med for my private pilot medical, she said no because i have high BP, versus saying let's see if we can get you to a cardiologist to try and get your BP to normal levels then we'll revisit. 0 flexibility and a complete incompetent! For the last 3M I've been in contact with the FAA and they've requested my patient records for reexamination. I called a week ago friday and left a message for my patient records which is state and federal law, called back Monday and she said they were just going to call me and asked for my email address and she would email me immediately with access to my records, a week later i just left another voice message, which i'm certain having seen my phone number they just put me into voice mail. so now i'm forced to go to the FL Board of Medicine to report these liars, while this just delays further my ability to reinstate my FAA medical. I can only hope the same happens to her one day for malpractice, what a disgrace!?!?!?! Dennis Rousseau

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    Proactive Primary Care
    Proactive Primary Care - Dr. B. Ngoc Pham, M.D.

    Dr. B. Ngoc Pham, M.D.

    Proactive Primary Care

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    BayCare Hyde Park Adult - Clean, well equipped exam rooms.

    BayCare Hyde Park Adult

    1.9(24 reviews)
    1.7 miHyde Park

    When I first started going there it was great. Dr Castelvi was awesome and really took the time to…read moreunderstand my concerns with my health. He since then left and became a private doctor (which I can't afford) so I thought I would stay even though I moved an hour away. One appointment I was late by 15 minutes and I was met at the front by unwelcoming ladies. They told me that I'm late and have to reschedule which I can understand I was super late ok fine (even though keep you in the back for over an hour before you're seen by a doc) I ended up making another appointment which is more than 5 months out "because they're so busy." I come the new appointment walk in 11 minutes late because there was bumper to bumper traffic on I275 and there was a line to check in, so I waited my turn. It was 10:13 when I go to talk with the girl at the front desk and she says she has to ask the doctor because I'm late. I told her I came from an hour away and was stuck in bumper to bumper traffic. There was no exceptions or understanding, sympathy nothing. They wanted me to make another appointment (which would be another 5 months!!) they don't care about anything but business and I'll never give them mine again. Their service is trash and their professionalism is nonexistent.

    The provides at this location is awesome, and In my opinion real cars about the patients…read morewellbeing, however the staff, from front office to the one answering the phones at the location is unprofessional and miserable and it shows... every time I go there it's new medical assistant's. If you can deal with attitudes and laziness have it!

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    BayCare Hyde Park Adult - Colorful, kid friendly waiting room

    Colorful, kid friendly waiting room

    BayCare Hyde Park Adult - Games for the kids__while we wait

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    Games for the kids__while we wait

    InCare - weightlosscenters - Updated May 2026

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