The manager Meliss was extremely rude and disrespectful when I was just asking questions about a…read moreunit. Very surprised the company would let someone with her attitude and foul mouth be in a position of power. Also heard the building has a bad roach infestment problem which Melissa and other staff has none about for awhile but instead of investing the finances towards the major problems the finances haven't been put towards what they were intended to and more towards smaller issues that doesn't help the tenants needs. Majority of funds seemed to be unaccounted for or towards that of management choosing which 9 times out of ten goes towards something more towards their needs. So thankful I didn't move in there

I called ND talked to the manager because I was very interested in a place ND wa pretty much sold…read moreon getting it but after talking to the manager named Melissa I quickly changed my mind. I'm shocked a business would let somebody who's that rude and talks with the profanity she showed within a five minute phone conversation run their business. Never been more shocked ND disrespected by a person I'm management businees who im just tlking normal too and tmasking basic queations about the unit. Shocks mw that a company would let somone whos that disrespectful and drunk on power be in a position of power.

My goodness I hate that hill. I have to go up there a few times a week, views are tremendously…read morespectacular BUT that road plays hard ball on my transmission and I have a newer vehicle.

Property has went downhill over the past 2 years. Materials used in buildings are far from luxury…read moreand you can hear everything outside when trying to sleep. On a positive note they keep the hill very clear of the winter.

Not handicap accessible! No way in or out for someone using a roller or wheelchair. These buildings…read moreneed to be made ADA compliant both in the apartments and exiting the building on the steps.

From the owner: Serving the South Hills area of Charleston, WV for over 45 years, Victorian Arms is the premier…read moredestination for city living in a private, neighborhood setting. Overlooking downtown Charleston from the top of Bridge Road, Victorian Arms offers spacious one and two bedroom apartments, conveniently located minutes from downtown, right around the corner from the quaint South Hills shopping district, near some of the best schools in the dictrict, and with quick and easy access to Corridor G and Kanawha State Forest.

Ok so I definitely wanted to be able to get pictures in here because the apartment…read morepictures/description online do not do this place justice. We applied to live here and were only able to preview a 1br which was fine it was actually pretty large so we were pleased enough to go ahead and sign for a 2br without viewing. We came from a house we were renting so everyone thought we were crazy but we needed upgrades, more closets and amenities! (We just aren't ready to commit to a home yet.) This place is amazing for us! 2 adults and 1 - 8year old we have plenty of space. We have total 7 closet areas. Which was top of the list for moving. Moving in the home was fresh paint new carpet everything was CLEAN as if it were new and just what we needed. A fresh new place to call home. The buildings are very private and quiet. We have a large outdoor space and plenty of community areas to hang out in. This space is very open concept it makes for a great kid friendly area they are able to eat and do homework in the common area and still be in view of everything. It allows for more a more structured environment. Overall we love this space is cozy, spacious, and just convenient all around wether it be convenient places in our neighborhood or convenient trips to the store and local places. We are excited to call this our home!

4/17/19 date this was written/occurred!…read more Bankruptcy automatic Denial....supposedly! So we went yesterday to apply for an apartment here and we saw the apartment and fell in love with the apartment (we had been looking at apartments for sometime in WV and even out of state) during the application process we had told them that my other half had filed a chapter 7 bankruptcy and that it had been discharged. (at this point based on what we were told later they should have made us aware immediately) well we left and had given them information to hold the apartment for us and made them aware that we would be coming back within the hour with the necessary paperwork they needed for the application and proceeding (again during the time we were gone if they had discussed between staff/manager and saw or knew of previous bankruptcy) they could have called us and informed us not to waste our time and drive all the way back down there.... We had went home gotten all we needed and drove back and felt like we hadn't even got to sit down and get comfortable before having to leave because we were upset; basically we were meet with same staff we had dealt with earlier and the Manager whom looked at our application and basically said a Bankruptcy is an automatic denial!! Wow just wow, it was a chapter 7 and has been discharged. Furthermore they seemed to offer another option (which is unethical) that I thought was helping and that turned out to also be not so true; they offered to have me be the primary leaser and have all responsibility and my other half would just be listed as an occupant; we have always been responsible parties on a lease and are both liable (if something happened to me and he just the occupant he could be evicted because he wasn't liable and just listed as occupant; WV law states in order to prove occupantcy with the DMV you must show proof with LEASE or a letter from the Landlord. So legally he wouldn't be able to get a drivers license or update them). But we left that first day and came home talked to a few people and decided that maybe we misunderstood what they were trying to say to help us out (or at least that is what we thought) and because maybe we had blew up not really listening to what they were trying to say, so reached out to the manager (on her off time) and made an appointment for 930am to be told just what we had thought. That if we proceed with me being primary person on lease and he listed as an occupant it all depends on the financials, but in this same meeting we brought the discharge information and presented it to Manager and also proceeded with the determining if I was primary leaser if I would qualify, even though his income counts in our household; and him being listed as occupant and they then determined that I do not make the "3 times gross pay" so we left having presented the discharge information and other financial information and for her to call later (again this was 930-10amish) that she said she expected to to hear something in a couple of hours if we were to proceed, 2pm rolled around and at this point we wrote an email stating to cancel all proceedings because we felt discriminated against one for having a previous bankruptcy and then after giving it some thought because we were two "LGBT" men looking to rent a one bedroom apartment...

My sister and I have made several calls to rent an apartment in these units. We never have a call…read moreanswered by a live person and never get a return call. Don't bother with them, they just don't care to respond.

So, I would give this place negative 3 stars if I could. This place is absolutely awful! They told…read moreus we would have a 12 month lease and kicked us out after 3. Yet the floor above us has literal drug dealers/ a prostitution ring happening. I saw a new woman strung out on drugs DAILY!!! This place does NOT have their shit together and they are only wanting HUD income monthly because the only people living here are people who have no other choice but to use government assistance. It's sad and sickening. They did us DIRTY and they kicked out people who were quiet, paid rent on time monthly and were so friendly. I'm truly ashamed by what me and my roommate had to go through, and I wouldn't recommend ANYONE to live in these apartments, not even my worst enemies.

This is the worst place in Charleston to move into. It is filthy and so loud and noisy u can't get…read morea bit of sleep. I've been here 9 years and it keeps getting worse. Management does not care at all about their tenants needs. If u want any peace in ur life go somewhere else. I will one day get out of here when the time is right. It's just a brutle place to live. I've seen this place empty out over the years. High dollar rent and nothing but aggravation.

I have been trying to get my security deposit back for months and have not been able to get in…read moretouch with them anymore. Management is poor. Cable is not included in rent like advertised. It is $80.00 on top of rent. When I started complaining about getting my deposit back they informed me my keys I turned in were "lost" and my apartment was marked abandoned. I do not recommend this place at all

DON'T DO IT!!! RUN AWAY FAST. I moved out from Grandview in Dunbar in June. They sent the check…read moreissued wrong. Not only do I not receive return calls or emails when I try to contact anyone in WV associated with Lynd, but their corporate office in Texas is basically the same way. I provided more that enough information to justify the check being reissued. I was told that the Texas area is not affiliated with WV yet the check came out of Texas where the corporate office is (exact address). Multiple emails and attempted contact yield ZERO results (in excess of 8) Property managers NEVER return calls and only seem to communicate in emails. Email responses take forever. I am preparing to contact WV Attorney General because they do not do their job, communicate and they are holding my deposit with no end in sight. Money Grubbing SLUM LORDS