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Imperial Management Group

1.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

Services - Imperial Management Group

Property management

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7 months ago

They don't respond to maintenance requests . They charge unnecessary charges as renewal fees and water charges .

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2 years ago

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Upperlux Management - Garbage

Upperlux Management

(1 review)

Do you like having bedbugs, a leaky ceiling, and management company that does little to nothing to…read moreprevent 2nd hand smoke from entering your apartment from the apartment of another tenant? If so, you might be inclined to give Upperlux Management more than 1 star. I have lived for ten years in a building currently managed by Upperlux. I have seen the building change owners three times and can tell you that as soon as Upperlux stepped into the picture, the property turned into a dangerous dump. On their website they say that they "repair maintenance issues in record time." Do you consider 8.5 months to fix a ceiling leak speedy service? They say, "As a tenant, your wish is our command." My wish was and is for them to solve the bedbug problem in the same manner that a previous owner did--after one spray, not five sprays over a period of 6 months, and still the problem is not resolved. Because they have an exterminator on contract, I'm guessing, they'll save no money by solving the problem, so just maintain it, why not, letting the infestation spread to the farthest corners of the building while regularly spraying apartments with caustic chemicals despite any health issues a tenant may have. As to their no-smoking policy, my wish is for them to enforce it and to straightaway make appropriate repairs to faulty structures if an unscrupulous tenant refuses to follow the rules. After a full year of managing the building, they have cleaned the stairwell and public access area a grand total of once, and this only after being asked to do so. In other words, there is no maintenance schedule. Now, if you are a property owner looking for someone to manage your property interests, know this: you can expect zero oversight as to the condition of your building. Tenants will stub their cigarette butts out on the walls and stairwells, where the cigarette butts remain, and they will leave large bags of stinking garbage in the foyer outside their doors for days on end. They'll spit their gum on the floor, nobody will remove it. Piles of dirt will gather. Expect vegetable grease on the stairwell from leaking bags of garbage. Loud barking and snarling dogs will urinate on the wooden fire escape. There will be no monitoring of recycle and trash bins and rats will appear at night to feast on stray chicken bones. One neighbor likes to toss her cigarette butts into the bushes before entering the building, so don't be surprised if a fire starts, such as happened in the 6-family building I rent a unit in. I had to run downstairs with a bucket of water and join forces with a passerby who had a fire extinguisher to put out the flames that were right up next to the building. But this is all expected in that Upperlux proudly indicates on their website that they prioritize "Income maximization" and "Expense minimization"; this translates to poor relations with tenants and dereliction of asset care. Their "philosophy" of "minimum vacancy" translates to scant vetting of incoming tenants--first come, first serve. Despite the evidence to the contrary, Upperlux claims that they will manage "every aspect of your property with care and 100% reliability." What a laugh, what a lie! If, as Upperlux Management claims on their website, they, "promote complete tenant happiness in every way possible," why have my last 10+ emails been ignored? My emails are simple and informative. As a paying tenant I am simply asking for the assistance that is my due and that is written into the contract. To wit: "Hello Martin--I returned home this evening, thinking that perhaps the neighbors had been informed about the no-smoking policy by now, but nope, they are still smoking and the foam sprayed in the crack has had no effect. The smoke is making me sick. I will again have to leave here in the morning. Please make a renewed effort and keep me informed as to the progress." No response. It is now January 26 and I have slept in my own apartment no more than four times this month. My last email has also been ignored. In it, I tell the person mentioned above, the person in charge of complaints and repairs, that if he doesn't respond to me by today, I will write a "lengthy and honest review," and post it to the internet. And so here it is: Do you like having bedbugs, a leaky ceiling, and management company that does little to nothing to prevent 2nd hand smoke from entering your apartment from the apartment of another tenant? If so, you might be inclined to give Upperlux Management more than 1 star.

Westlake Mews

Westlake Mews

(1 review)

A disorganized mess! The office does not know what they are…read moredoing The place rents to just about anyone It is obvious there are a lot of hard drugs being used here The interior is filthy The property is not maintained at all The Laundry Facilities are a joke The machines are constantly breaking down and rather than replace them they try to repair them over and over yet they still break down You never know if you will be able to.do laundry or if the machine will fail in the process The fitness center is another bad joke The few pieces of equipment that they do have are also broken down Management doesn't give a damn if tenants are able to do laundry or use the fitness equipment and it is fairly obvious that they have no intention of correcting the problems You can only repair something so many times before it becomes obvious that the item needs replacing Like an old car you can only do so much for so long before it is obvious that the vehicle needs replacing They seem to rent to anyone It is fairly obvious that hard drugs are a big problem here The police are here on a fairly regular basis but management chooses to look the other way The carpet in the common area is filthy and stained People do not pick up after their dogs You really need to watch your step Many people here feel unsafe because of the element that is being rented too It really is too bad that they can't or wont make necessary improvements The apartments themselves are nice but what happens when you want to leave your apartment They cannot keep help They have gone thru numerous property managers and maintenance people Outside by the dumpsters looks like a slum with trash piled everywhere! Attracting rats and other vermin This property is not maintained to the standard that they would like people to believe This is supposed to be an over 55 community but many tenants have moved their non-adult children in and they simply look the other way This place is now advertising as Low Income Housing and is not doing any kind of background checks The element they are renting too would never pass muster in any decent Public Housing or private housing for that matter. It has turned into a real shithole

Imperial Management Group - propertymgmt - Updated May 2026

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