I appreciate all the Core Values that IMPACT stands for and that they are Veteran owned. They strive to offer the best solutions and services possible to their clients and I love that they offer headache-free technology to their Clients. As an employee of IMPACT for 7+ years, I 100% stand behind this company and our processes and am proud to be part of Team IMPACT! read more

I have tried numerous times to post this honest review, but IMPACT continues to try and thwart my ability to do so. I posted this review once and had to remove it because Justin Kelly, the owner of IMPACT found out where I worked and started engaging in harassing phone calls to my employers in attempts to get me terminated from my employment. When I finally sent Mr. Kelly a Cease and Desist Letter--to which I will try to attach here--I was able to repost my review. After which, IMPACT was able to get the google review removed. Please keep in mind, that this organization did not have any google reviews until I posted my one-star review and was forced to remove it; which makes me seriously question the genuiness and authenticity of the 5 star reviews for this company--all of which were suspiciously posted in a few months' time-span. I'm a lawyer that just passed the bar exam July 2019. In summer of 2017 the law firm I did my externship at used this technology group for their law firms IT. Prior to using this organizations service, I was very happy with the laptop I had gotten for law school, my family was poor and many family members pitched in so I could purchase a really nice laptop to use while at law school. As part of my externship, I also had to have my laptop interconnected with IMPACTs software. Our firm paid a substantial amount of money each month for my laptop to be interconnected. After my externship was complete, I contacted IMPACT to make an appointment for their software to be removed, they informed me that the software would be removed automatically and I did not need to do anything else. Their software was never removed and when I went back to school my laptop started having severe malfunctioning. I tried to contact them for help, but the staff wouldn't return my calls. I tried everything to remove their software but couldn't.. my once brand new and amazing piece of technology became completely inoperable. This was upsetting as I always used to take good care of my laptop and downloaded the best malware onto it... my laptop was crashing and restarting constantly to the point I couldn't even use it. When it did work it was super slow. I tried and tried to contact impact but they refused to help. When I came home for Christmas break I took the laptop to IMPACT and spoke with the manager whom I explained the situation. He removed the IMPACT software off my laptop and told me as soon as I went home and ran a certain program my laptop would go back to the way it was prior to their software being placed on it. I did exactly what the manager--named Jake--told me to do. I went home and ran the program only to find out it was a sham to get me out of their office. My once amazing and lightening fast laptop now was still restarting and shuttering and completely inoperable... surely this was a misunderstanding and the IMPACT group would help fix this right?? Well, I called them back and spoke to the secretary and I asked to speak to the man Jake. I explained the situation to the IMPACT secretary who did not let me speak to Jake but relayed my message to him. She got back on the phone line and stated "I just spoke to him [Jake] and he said 'our software is off your laptop now... if you are still having problems it sounds like a YOU problem'" I then informed the IMPACT team member that this laptop was purchased for my law school and as a apart of good business it should be returned to me the way it was when IMPACT started messing with it, I also explained my disgust for the way impact does business and the way they treated me as a customer. The team member responded with something to the effect of "we don't care." It makes me so mad because many people who were close to me pitched in so that I could go to law school with a nice working laptop, which I took really, really good care of, now it was completely destroyed by the dishonesty and incompetence of this organization read more

IMPACT Technology Group - A truthful copy of a cease and desist letter I had to send to the owner of Impact, who was trying to thwart my ability to leave this review - IT Services & Computer Repair Near Me - Salisbury, Maryland

I am not sure what planet the guy Brooks W., below lives on but I am pretty sure it's not this one. If I recall I have seen him try to post this same poorly written "alleged" customer experience on other social media websites back from 2017. What i fail to understand is why he insists on re-posting it without changing any of the incorrect terminology and grammar which I will focus later. He claims he is a lawyer having just passed the bar exam. Well, if it were me, I would never use him. The first reason being is the poor terminology and grammar. How good of a lawyer would he be? I am thinking the sort that couldn't talk his way out of a wet paper bag with a pair of scissors. Anyway, let's roll. Here we go. Misspellings & Grammatical Errors Paragraph 1, "genuiness". *Buzzer* Wrong, it is genuineness. Paragraph 1, "google". *Buzzer* wrong again idiot. The proper title case of the company spelling is Google. Paragraph 2, "firms". *Buzzer* wrong.. showing possession would be firm's. Paragraph 2, "organizations". *Buzzer* wrong again, wow you are bad at this. Again, showing possession would make it organization's. Paragraph 2, "IMPACTs". *Buzzer* ouch, wrong again, showing possession would be IMPACT's. Paragraph 3, ".. I always used to take good care of my laptop and downloaded the best malware onto it.." HAHAHAHAHAHA! So what you are saying is you love to have your computer infected and have your so-called amazing piece of technology run like crap. Sounds like to me you did that on your own, IMPACT had nothing to do with it. Paragraph 4, "lightening". *Buzzer* Wrong again!!! The word you are looking for is lightning. Which I think you were struck by once or twice by looking at your photo (seen later). Paragraph 5 , "shuttering". *Buzzer* What!?!?! Shuttering is temporary structure made from planks, is your computer made of wood? LOL Paragraph 6, "apart". *Buzzer* Wrong again... I think what you were going for here is a part unless you were trying to separate from good business. ... there was probably a few more I could have highlighted but you get the picture. The short story here is, don't ever use this guy as your lawyer unless you are being sued by Lego's or the crazy cat woman down the street. Now for the REAL Story I happen to know a thing or three about IT because I have been in the industry as a private consultant since 1996. There is no way this story actually took place the way Brooks W. reports. This is nothing more than a poor me butthurt story from some loser trying to make a perfectly reputable and creditable business look bad. I have worked with several applications that MSPs use to manage their client computers. Not a single one of them has ever or could ever make a person's computer "inoperable". They don't even make the computer run slow. Typically there is an Antivirus component which most computer users should be running anyway. Next, there is usually a remote management and patching component. This typically bypasses the built-in Windows Update feature and sends the updates that are tested and approved by the company instead but they still come from Microsoft. Not even Microsoft is perfect folks, sometimes they goof too. And finally there is usually a remote control piece of software so the company can assist its clients on their computers. This would be something similar to the popular TeamViewer or Join.Me applications, but usually much better. All of this together would not make a computer slow or crash or useless as Brooks W. would have you believe. If his computer was inoperable, it was most defintely because he is likely a very inexperienced user and has no idea how to use a computer. There is the other possiblity that is so-called poor family pitched in and purchased him the lowest budget laptop they could get, which would only be doing him a disservice for law school. Many of the people I have come in contact with have mentioned IMPACT to me and can't say enough good things about them. I have heard things like "their technicians are extremely helpful and we couldn't do business without them." Or things like "they take on the problem and own it until successful resolution." None of this sounds like the type of scenario Brooks has described. Further, this same negative review he has tried posting on Google and Facebook with very small changes in the story...except for the obviously poor grammar. Face it Brooks, your experience never happened like you said, if it even happened at all. Go bother someone else you weak weasel Owen Wilson wanna-be. read more