Avoid them at all cost. The worst experience I had with any firm in my life, extremely disappointing and distressing. The handling of my case was not just slow but egregiously inefficient, resulting in months of wasted time. Despite paying a substantial fee, I received almost nothing in return, with no tangible progress or support. The case worker assigned to my matter, Reina, showed an extreme lack of concern and commitment, leaving me without a response for weeks despite multiple followups. When I was able to get some sort of response or interaction, it was often condescending and patronising, further exacerbating my dissatisfaction. I filed a complaint with them at the end, which took months to resolve. They often gave me wrong information and didn't seem honest. Getting my money back was hard, and the final offer was too low. But I was so tired of dealing with them, I just accepted it to end things. read more

Really horrible service. I was trying to put no stars but that was not possible unfortunately. Charged me 150 GBP and call lasted about 7 minutes...6 minutes was just confirming my information and 1 minute of just telling me my only option is marriage. No other potential options were explored and no plans given for what I could do in the upcoming years. What an absolute waste. The person helping me Dorota seemed to have to pause and look in her notes on what I could maybe do so I told her that she is wasting my time and ended the call. Then Alexandra emailed me afterwards saying that proper advice was given and no refund will be awarded. I am not sure if their previous reviews are fake but avoid these people at all costs. read more

Do not use this company!! Unprofessional and a total waste of time. I had a complex immigration issue. On the phone the advisor assured me that the company had dealt with similar cases and they could help me. He demanded I make a payment of £200 over the phone - I did. When I met with the solicitor 3 weeks later, she immediately informed me that they do not deal with such cases and the advisor should never have made an appointment. She assured me I would get my £200 back. 3 months went by and the refund did not come through. I phoned the solicitor on 3 occasions, she did not get back to me. I sent her 2 further emails, still no reply. I contacted the head office and got passed from one team to another. I demanded to speak to the guy who advised me. I was told he left the company. Finally after 4 months they refunded me £170 when initially I paid £200. when I enquired they said the £30 was a cancellation fee. I was very angry and demanded I get my full money back. In the end they did give this back. Terrible service and very very unprofessional. read more

AVOID LIKE THE PLAGUE!!! If I could give this company minus 5 stars I would. Honestly, if you go into the street and throw your money into the nearest rubbish bin it would be a better use for it than giving it to these guys! When I first applied to IAS my case got "upgraded" to Kirsty Hird, operating from the Glasgow office, for an extra £200. I didn't mind paying extra for added expertise; however, what I got instead of expertise was a very unprofessional approach and lack of even the most basic knowledge. Namely, in my initial meeting: * Kirsty was completely unprepared; * She confessed she had never before applied for ILR under my circumstances (i.e. ILR based on 5 years under Tier 2 General) and only has experience with extending Tier 2 applications; * She did not know what application form needs to be used for my case and after browsing the internet for about 20 minutes had to call someone else to clarify that; * She could not give me specific information on the documents required for my application; * She could not give me specific guidelines on employment letters and other documents that need to be prepared (e.g. what information should be mentioned in the employment letter, what format it should be in, etc.); * She gave me wrong information on an objective fact (the minimum salary required for the ILR application - she said it was 30k, when I pointed out it's 35k she played it off as if she was talking about Tier 2 applications, which also wouldn't be accurate); * When we were going through the form together, Kirsty kept saying that certain questions don't make sense, that they are - and I quote - "clear as mud", and she could never clarify any questions I had either. So, instead of leaving me feeling positive and reassured, the meeting completely undermined my confidence and raised way more questions about the application itself than I'd had before. It was a complete waste of my time, my annual leave and my commuting money. I requested a refund in writing and didn't hear back for a while; when I called the company, my case got assigned to John Oborn who never listened to anything I was saying, kept breaking his own promises and ignoring my emails and calls. Despite me asking for a refund and clearly stating I had no intention of going ahead with the application through IAS any longer, after a few days of silence after our initial conversation with John I got a call from an unknown IAS solicitor who barely spoke any English, yet advised he would be picking up my case going forward... Long story short, it took me 4 weeks and a lot of wasted nerve cells to get back the money they charged me on the very first call - and even then they still kept £150 for my meeting with Kirsty, even though that experience was truly shocking and I ended up advising her on the field that she is supposed to be an expert in. All in all, I've never had a worse experience with any other company in my entire life, and I strongly recommend that you and all your friends avoid having anything to do with them. Shame on you, IAS, for taking advantage of the people who are by default in a vulnerable position when they come to you for advice! read more