Great staff. Caring and listening. But - husband dehydrated…read moreand low blood pressure AND THEY DONT HAVE A WATER FOUNTAIN OR BOTTLED WATER. It is summer in the South y'all - your patients and staff need water!

ABSOLUTELY DISGUSTING EXPERIENCE -- DO NOT GO HERE, EVER!…read more Piedmont Urgent Care in Covington, GA (off 278) is the absolute worst medical experience I've ever had, and I need everyone to hear this loud and clear: DO NOT WASTE YOUR TIME OR MONEY HERE. I came in visibly, obviously sick -- relentless coughing, body aches, sore throat, green phlegm, sinus pressure. They took my vitals, asked why I was there, told me the nurse practitioner Alicia would be in shortly. FORTY-FIVE MINUTES later, Alicia shows up, spends maybe ONE MINUTE with me, listens to my lungs (even while I'm actively coughing), glances at my throat, claims I somehow have thrush from an inhaler I literally just started using the DAY BEFORE, writes a prescription, and walks out. No real exam, no time spent, no care shown. I felt completely insignificant. Like I was just another box to check off. They made me feel like a burden, like I was just wasting their time -- when I was clearly very sick and needed help. I even asked for a second opinion and was denied on the spot. "Nothing's wrong except thrush," they told me. On top of that, they made me spend additional money, and I've heard nothing from my insurance company. It's like they're more focused on cranking through as many patients as possible -- probably because they get paid by how many people they shove in and out, not by the hour or by quality of care. They don't slow down, they don't listen, they don't CARE. And here's the kicker: after I got upset and asked for more help, they suddenly sent in a random white woman -- someone I hadn't seen at all when I first arrived -- like that would somehow calm me down or change my mind. Did they think switching the face in the room would fix the problem? It was bizarre and honestly felt insulting. Alicia and the entire staff at this location should be absolutely ashamed. This is not medical care. This is a factory line. Patients deserve to be seen, heard, and treated with respect -- not rushed through like dollar signs on a balance sheet. I will NEVER go back, and I strongly warn everyone: if you care about your health and want actual medical attention, STAY FAR AWAY from Piedmont Urgent Care Covington. You deserve better. We all do!

I'm so glad this clinic is available in Conyers as an alternative to more expensive doctors…read moreoffices. This is my go-to places when I'm sick and would always recommend this clinic to others. The staff is very kind and helpful, and the prices are reasonable and much cheaper than some of the other walk-in clinics in the area. Even without insurance, I've found it affordable and less expensive than private physicians charging $200 per visit. Though busy on occasion, the doctor never rushes through your visit and is thorough in her examination. The waiting area, exam rooms, and bathroom are always clean too.

I highly recommend this place. Very clean place and nice staff. I walked right was I should have…read more Most clinic and urgent care's promote walk in but want you to schedule an appointment. The only reason I'm giving them 4 stars and not 5 is because they don't answer the phone

I had been feeling rotten for 12 days and finally a veteran friend of mine talked me into getting…read moretested for Covid. I groaned but jumped in the car and went to the ER around 11 at night. Check in was pretty easy for me never having been there before. I had them bill the VA and only waited for about 5 minutes before I got my vitals taken and ushered to another area not far from the front door. They took me in a room only 5 minutes later, and when the doctor came in, she was surprisingly pleasant. In fact, I told my cousin she was sweeter than honey. Wait, she called me that a few times (big smile). Then I get the bad news, but again, she was delightful to be around considering I felt to sick. I didn't have it so bad where my symptoms put me in the hospital. She gave me some prescriptions, instructions, and sent me home. I was shocked that the lobby area had filled up fast while I was in the back. I'm back to normal now and so happy there are still good people in the world. I was told she's from up North. Well, no wonder. I'm from up North too and had heard about southern hospitality before I ended up down here. I'm still looking for it, folks ... from southerners. Hahahahaha; geesh!

The staff on the 2nd floor are outright evil. Never before have I seen the DNA of a nursing staff…read moreso unprofessional, uncaring, and argumentative. My dying son with a fractured back would be wreathing in pain, we call for his available pain meds and twice they didn't arrive for over an hour and a half. Multiple times it was over an hour. He was also suffering from pulmonary edema and requested the respiratory treatment which was on his chart. The nurse didn't even call them. After 2 hours another tech came in (an hour after she was called) and finally called the reparatory treatment. they did come right away and informed us the first nurse never called them. If anyone asked why it took so long, the nurses would snap back- "I GOT OTHER PATIENTS AND CAN'T GET HERE RIGHT AWAY!!!". Over an hour and a half? Then, they removed my son from the air conditioned second floor and moved him to the fourth floor knowing the AC was out on that floor. They put him in a room where the temp got over 90 degrees and 80% humidity. The AC was out for over 24 hours. We had to go buy fans ourselves. But they had a portable AC unit at the employee lounge and doctors lounge where I never saw a single person. There is so much more. That hospital is a disgrace. They didn't treat my son, they tortured him.

Every member of the staff was so friendly. They never made us feel like we were taking their time…read morewhich happens so often. Each staff member was very efficient and made sure we understood each step. I highly recommend Gwinnett Urgent Care for any health care needs

I walked in at 5:30 pm & nobody was in the lobby. Check in was a breeze & yes they require masks. I…read moreforgot mine so they had extra on the desk. Sat for about 5 mins & was called back. Sat for about 5 mins & I had blood pressure checked. 5 mins later the "dr" came in. A very inflamed hip & needed a big anti inflammatory shot & 3 perscriptions to fill, if I feel I need them to feel better in my surrounbg back/hip areas. Out in 30 mins. They have sm tv's in the room playing old-school Bugs Bunny- hysterical! They had tv's turned down so I could hear the 80/90's music playing. Pretty cool office in a nice shopping center at McGinnis Ferry/P'tree Industrial. Everything was clean & everyone friendly. Still ache so I hope this shot kicks in soon- been over an hour.

Excellent first visit! Friendly receptionist and a doctor…read morewho explained everything clear. Very grateful for their care.

Everyone was nice and professional EXCEPT the PA. She was dismissive and arrogant…read more I went for treatment after spending 3 days in bed with a fever; chills; barely able to talk or swallow; practically had to crawl to the bathroom. The PA attempted to diagnose me with a "cold" Also reluctant to give me a work excuse. Had I been more aggressive, I prob would have gotten better treatment, but why does it have to be that way??

Always excellent service, Personable ,knowledgeable…read moreproviders. I've utilized this facilityfacility for my family's minor emergencies in the past and I've never been disappointed with their service

The care quality generated mixed feelings, on one side, the Assistant Physician, seemed to know…read morewhat she was doing, to some extent. I was "diagnosed" with a sciatic problem but with some prescription the pain could be eased. When the time to wrap up came she left and sent the Medical Assistant to inform me that a urine sample of was needed to discard a kidney infection, but I was not able to provide such sample at that moment, so I offered her to give me a recipient so I did not need to wait there all the time. The answer was that I needed to wait for a decision on that. After 20 minutes the Assistant physician came back and told me that my option was accepted. I asked if she had sent the prescription to my pharmacy but the answer was no. She needed to complete the visit once I came back with the sample. One hour later, I was able to produce the sample she asked for and her verdict was that no kidney infection was found in their lab. So I asked why she did not send the prescription before since the sciatic problem, I could have gotten the medication and taken it but in the meantime the my excruciating pain did not ease. To confirm, I asked if she was a Dr because I am not sure about what her title meant. She replied three times with the same question, that I asked to confirm that I had not been cared for by a physician. She got very upset and told me that a report was going to be filled with her physician and left the room.I left after her and asked what was going to happen with the prescription and the answer was that since I am leaving there is no prescription to be filled. The paperwork when you check in is full of repeated questions, even in the same page on one of the forms. That process cost me 20 minutes. The assessment performed for the diagnostic some other 20 minutes plus another 20 waiting for the approval of my plan to do not wait in the office. All that time, since 0930AM till noon and came back home with the same pain and threat to fill up a report just because that person probably realized that something was not done the right way. Won't be there and won't recommend this office.

This is only my second time going to an urgent care facility. I was greeted by the office staff in…read morea friendly way. I believe the intake nurse was ready to go home, but she got it together later and was friendly. Dr. Alexis-Destin was one of the most pleasant doctors I've met in a long time. She was thorough and listened. She made it comfortable to talk to her. She explained everything where it was easy to understand. If you end up at this urgent care facility, please ask if she is working.

My husband and I made an APPOINTMENT and still waited for over 4 hours. Nurse was rude and the…read morenurse practitioner I guess is still just practicing. To say my visit was a nightmare is an understatement. This was not my first visit to this office as I was attempting to give them a 2nd chance since the office is still somewhat new but the place is still a joke!! I wouldn't recommend bringing a dead goldfish to Urgent Care in Conyers most less someone who is actually needs medical attention!!!

This facility has the worst service I've ever dealt with in the medical field. Try to make an…read moreappointment, they never answer the phone and they never return my calls. The only way you can make an appointment on line and when you show up they are very rude.

I'm feeling really bad with cold/ flu like symptoms. I've been here for 3 hours, and still have yet…read moreto be seen. I've also watched someone behind me get taken back, and yet, I'm still sitting here. The customer service here is NULL & VOID. Do better!!!!