I had my hair done by Vanessa, and she did a wonderful job. I was very happy with the attention to…read moredetail she showed. Later, I realized I had left my wallet at the salon, but she promptly called me to return it. When I came to pick it up, everything was in place, and she wouldn't even accept the gratuity I offered. She is an honest person and a good professional.

I am traveling thru this part of the island and needed help with my Grey growing out. Vanessa did…read morea fabulous job and made me very happy. Lovely stylist and quick.

I'm sure I would have loved my cut... if they wanted my business…read more I booked an appointment with my stylist 10 days in advance, online. The week before my appointment I was walking by the salon and stopped in to double check my appointment was made- I always figure with online booking, its good to confirm (despite my confirmation email.) They said all was good. The day of my appointment rolls around and I receive an email at noon stating my stylist was running behind, and asking if I could come in a half hour later. I replied sure, no problem. 2 hours before my appointment time I receive an email back saying "Thanks, we will see you then!" I turn up to my appointment, 5 minutes early, to be told that she would not see me as she was running behind. Apparently they had been trying to call me but they had the wrong number. I asked what happened, and they said my online booking had been made after another appointment was made for that time. I explained how I had multiple confirmations leading up to my appointment and showed them my emails, and they said they were sorry and didn't know how that could have happened. They asked the stylist if she could squeeze me in (a quick trim, nothing major) and she refused. Clearly my business was not important, which is a shame because before this instance I had enjoyed the salon. I will now be finding a new salon that values my business and respects my time.

tana is an amazing hair dresser. I love everyone in there and my haircuts always come out perfect…read more it's a great place! very clean and very professional and friendly.

I chopped off my pony tail when I was upset about my hair and went in for a fix. I saw Keith. He…read moreunderstood and we compared photos of what could work. Extremely knowledgeable about hair and different hair types which meant a lot to me. Usually people see that my hair is naturally curly and they just want to chop layers and layers in to accentuate the curls. I feel like my hair needs were understood by Keith. got my hair cut and walked away unsure as I always do after a haircut and put on my baseball cap. As the day went on I started understanding the haircut and realized that it's actually beautiful!! Tons of movement and a super cute sassy hairstyle!! The salon is very clean and professional. The receptionist at front was super cheery which helped calm my nerves before having to admit that I had cut my own hair and remove my hat. Very comfortable and classy salon. My hair stylist was such a joy to chat with and I will continue to go to roots salon. I love my new hair and I enjoyed my experience there today!! Highly recommend!

I didn't think I could get a haircut in the Valley without walking away wearing a mullet. Roots has…read moregreat staff and stylists who know how to cut hair. Prices are average, maybe not for the Valley but for most cities. Worth every penny. Go to Roots for style and elsewhere for mullets.

Took the time to pick the right colour for my hair I requested a inverted bob with low lights she…read morecame to my home where she was very easy to talk to and her attention to detail was amazing she also does my son's hair

My stylist was Katie and both Katie and Paige instantly made me feel welcomed. We talked about…read morewhat I wanted and how it would look on me and then fun began. Since having gone to The Head Shed I've had a lot of compliments on how well the haircut suited me. Well done Katie.

service was ok, I've been there twice with 2 different hair dressers. the first lady did a great…read morejob and was very nice. the second lady was nice as well, but asked me what was wrong with my hair and why it "felt like that." I told her I was using conditioner my hair didnt agree with but she said that xouldnt be it and insisted it was something I did. anyways, the cuts were good though.

Bob, my hairdresser was amazing. He did an amazing job on my troublesome hair. And having Aveda…read morehair products was a bonus. Friendly people, I will definitely be back. Also clothing available, definitely go, check it out. It's a funky place, loved it, in downtown Courtenay.

Kitty is a damn fine barber, with a mouth to match. Went in for the first time today and got the…read morecleanest cut in a long time-- will I be back? You're damn straight, but she's not! (Ha!) Would recommend to any guy who wants to chill and have a fun conversation while getting the best cut you can buy in the Valley. Rock on.

Kitty runs the best damn barber in the valley. The only place that trims beards, too. Kitty is…read morehilarious and vulgar...perfect place for a guy to go to get cleaned up. You can't beat $10 for a buzz and beard trim. She cleaned me up for my wedding on the weekend and always has me looking fresh. Will never go to another barber as long as edward and parnell is open.

They cut my hair ehheehhehehehehehhehehehehehehehehehehehehehehheehheheheheheheheheheheread more

Great experience. Clean and neat and my hairdresser Lizzy is fantastic! I love my hair and she did…read morewhat I asked but also put in her input and understands different types of hair. My best haircut since my move over to the island from the mainland a year ago.i was pleasantly surprised by the reasonable price at the end. I will continue to go to custom hair lounge! Thanks Lizzy (hope I'm spelling your name right) and custom hair lounge! Happy customer!