I had my daughter's XV in July 2021 & it was horrible. I wish I had seen reviews prior to booking my event. Vicky is very unprofessional, ALWAYS late to our appointments with a bunch of excuses. There were 2 times when she flat out didn't show up. The night before the main event, I asked if the AC was going to be on because it was always hot in the hall. Vicky promised everything was going to be beautiful and fine. The day of the event is here, & all the issues begin with the limo driver. The limo person was rude. As soon as he arrived at the church, the first thing that came out of his mouth was "Where is my money?" I told him that I had paid Vicky for the limo service and that he needed to discuss that with her. Because of this, he was being a jerk. My husband & I arrived at the hall as it was opening for guests. The private bathroom that Vicky had promised was not ready. It had a bunch of tables & chairs in it. So because of this, I had to carry my daughter's 2nd dress, shoes and other items around. If you know you're having an event, why would you not get this done prior? The upstairs area was not ready when doors opened, freakin table cloths hanging from banister/railing of upstairs....how embarrassing! When I approached Vicky, she said the staff was working on decorating upstairs & that they would be done soon. Again, this should have been done prior to doors opening! The hall was VERY hot. I kept asking Vicky if AC was on because it sure didn't seem like it. After approaching Vicky several times about AC, she then became invisible & started ignoring me. It was so embarrassing that all my guests were fanning themselves with whatever they could find, & everyone was sweating big time. Vicky had been bugging me about a seating chart, so I had been working on this several nights past midnight. When doors opened, the person at the door was not following the seating chart and was having people sit wherever. So again, why do you ask me for a seating chart if you're not going to utilize it. I had requested the night before that candy apples be placed on each table. None of the tables had candy apples on them, only a few on the candy table. I noticed the candy table was placed against the windows, so because it was hot and the sun was shining on the window, my apples were starting to melt. I asked Vicky to please close the curtain, & she ignored my request...curtains remained open all evening/night. The slide show on the main screen was not visible due to balloons & net blocking screen. Because of this, only half of the image was viewable & guests had to move around in order to see it on the TV's sinc the main screen sucked! I personally think that if you're placing balloons on the net, you should check that it is not interfering or blocking the projector prior to opening doors. This really made me upset because I worked really hard on pictures for the slide show so that guests couldn't see them. After surprise dance, I noticed a bunch of my daughter's friends hanging outside the venue. I didn't understand why until after the party was over. My daughter told me that Vicky kicked them out of the VIP area, which was specifically for her friends. Since Vicky made all the kids go downstairs & closed off the upstairs entrance, these kids had nowhere to sit because my downstairs tables were all full. I wish my daughter would have told me on the spot, I would have gone off on Vicky. This was also embarrassing but more to my daughter. I had paid for LED Robot, & it was supposed to arrive immediately after surprise dance to start the party. The robot NEVER showed up! At the end of the night, right before I walked out, I approached Vicky about the robot. I honestly expected an apology from Vicky for dropping the ball, but instead, all I got from her was " okay, I will reimburse you for it." To Vicky, it seemed like not a big deal, but to my daughter, it was. This was the one thing that my daughter wanted from the get-go. My daughter told all her friends she was having this robot, only making her look like a liar. I paid $300 for a candy table, & I requested "Mexican Candy." This freakin candy table had 95% american candy & only 5% mexican. All the american candy was brought in by me because I wanted the table to have variety for everyone, but instead, Vicky only used my candy and hardly placed any of the Mexican candy I requested. So, for that reason, I should have gotten a freakin refund, but no, I didn't. My $800 dollar cake was placed in a corner where no one could see it when I specifically asked for the table to be placed in the middle. The fruit table was literally next to the bathroom...that is so wrong! The XV video was horrible and had a lot of duplicate scenes, I should have hired someone on the outside instead of contracting thru Vicki. Why the review now? It took this long to finally get over this as we paid a lot and got nothing nice in return. read more