I decided to write this review to alert potential customers of unethical business practices by Scott Lindsey. I will detail my experience with Mr. LINDSEY from September, 2021.
I contacted LINDSEY's business to get a quote for interior detailing of my vehicle. LINDSEY called me and asked for more information. He said that he would not provide a quote or estimate over the phone but that we could make an appointment for the service and that he could give me a quote in person. I agreed.
LINDSEY rescheduled our appointment the day-of for the following week. He contacted me the morning of that next week by mistake, thinking that I was a different client ("Joanna"). I corrected him and he apologized. LINDSEY showed up to my house on time for the appointment.
He rang the doorbell and I greeted him at the door. We walked over to my car where I saw that he had parked a white van with a white trailer and had several young men setting up a folding table and other equipment next to my car.
I opened my car's door and showed him the interior. He looked inside for less than 5 seconds before producing a clipboard and a cost sheet. He explained what his interior service consisted of and wrote me the quote of "$450" for the price.
I told him that I could not do that price and declined the service. He attempted to reduce the price to $350 by removing some extraneous protection service for the vehicle's interior. I declined, insisting that the price was still too high for me.
At this point LINDSEY looked dismayed. He told me, "You really have me over a barrel here. We came all the way out here on a Saturday just for you."
I told him that we had not agreed on a price and that I was not obligated to use his service if I felt his price quote was too high. I reminded him that he had declined to offer a quote over the phone and that he insisted on delivering the quote in person.
He agreed, "Yeah I never give quotes over the phone," he said.
After showing me the expensive-looking equipment in his trailer and attempting to convince me of the value (he kept telling me that "we are a high-end service"), I insisted that I could not do that price quoted for the service.
He shook his head and told me, "This is unbelievable. I have never seen anything like this before. This is completely unprofessional of you. I really can't believe it. We came all the way out here, set up our gear and everything."
He and his crew chuckled to each other before I went back inside the house and they departed without incident.
This was obviously a strong-arm tactic to get the customer to feel pressured into using his service. At no point was a contract or obligation established for service. It appeared that LINDSEY assumed that his customer would prefer to be agreeable and not inconvenience him and his crew rather than refusing to pay for the service quoted and upset him.
Although he claimed that I was unprofessional for not using his service, I have never seen a business owner react the way that he did.
I am posting this review so that potential customers of LINDSEY's can be aware ahead of time of his conning, dishonest and predatory business practices. read more