Cancel

    Open app

    Search

    Services - Illumene

    Equipment rental

    Party equipment rental

    Illumene Photos

    You might also consider

    Recommended Reviews - Illumene

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration
    Photo of Ariel C.
    17
    143
    76

    8 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    You might also consider

    Verify this business for free

    People searched for Party Equipment Rentals 1,423 times last month within 15 miles of this business.

    Verify this business

    Decorento Party Supplies Inc - Dirty water goblet

    Decorento Party Supplies Inc

    (18 reviews)

    I am a customer. I have been offered services from this place for many years. The owner is…read moreprofessional and always on time. Chairs and tables were clean and presentable.

    My siblings and I had the misfortune of choosing Decorento Party Supplies for our rental decor…read moreneeds. It was rated highly on Google search, however if I could give negative stars I would. Our experience was no where near 4.5 stars on Google! The first red flag was the location itself which was difficult to find/not matching Google maps address. The second; the business itself looked like a hoarders house on the inside. The owner Elisa SEEMED to be a kind older lady and told us she was in the process of moving locations. That is why everything was in disarray and haphazard as we picked our way around. We explained that we were hosting a 70th birthday party for our father on September 14th about a month away. We gave our theme and colors and she showed us some centerpieces which we loved. We began to plan our decor around it. We listed items we would need. Elisa assured us that she had these item in her warehouse and what she didn't have she could get for us at a good price. She asked for a list of what we required so she could begin gathering everything and provide us with the cost. The invoice came to approximately $1600. It included 13 lighted centerpieces, satin and dupioni tablecloths with matching napkins, square mirror chargers, water goblets and later an addition of black seat covers and a black throne chair. We paid on August 24. From our initial meeting my sister met with Elisa three times about table setup and made multiple calls to her about decor. We were again assured that everything was well in hand. So imagine our displeasure when we reached out to confirm everything again September 8th---and received a text in response from Elisa stating that two of the items we paid to rent; the centerpieces she told us she had and the chargers were not available! The ones we built our theme around! A week before the party! Why were we just now being told this? Why was this not said during our previous communications with you? If we hadn't reached out, then what? The response? She THOUGHT she had them! She tried to order them but they won't be in until AFTER our party. When did she order? The day she received payment....and two days after. Soooo Elisa knew the day we paid that she did not have the centerpieces we paid for...in August and that the chargers were unavailable and yet choose to remain silent until September 8th.....when WE reached out to her! We requested our money back for those two items as we were now in a time crunch to find new centerpieces and chargers that would arrive on time. We questioned if she actually had the other items we had paid for? We wanted to see them to confirm. She told us that the items were at her other location and she would get them together so we could see them but every time we asked she had an excuse as to why the items weren't ready for viewing. But they would be for our party. We received the napkins so we could wash/fold them into designs so while not confident given her failure we focused on finding items to replace what we no longer had and closing the loop with our other vendors we were using for the party to ensure no additional mishaps....as it was tedious trying to hunt her down for stuff...,only to realize that again our trust in Elisa's professionalism was misplaced. The day of our party she arrived an hour late and arrived alone with a bag of stained linen table cloths of various lengths, mismatched seat covers and dirty water goblets. Needless to say we were shocked and stressed. We paid this lady. She had ONE job. To provide us with the items we asked and paid for. It goes without saying we shouldn't have to say we want our items in serviceable and clean condition. Without bleach, oil stains and dirt! These were items going on the tables for our guests! So Elisa didn't 1.) check the items 2.) make sure the items were clean/sanitized and 3.) didn't bring spare or back up items. She showed up alone without a crew offering to help us set up but she brought soiled items. Her lateness contributed to our party starting late as we had to do our best to pick through the items she bought and adjust our tables accordingly. Her response; she has other clients that she is working with...yet she took our money. We are also clients. Then upon her return for clean up, Elisa had the temerity to ask us to use our Amazons boxes to carry some of her items in, as she didn't bring any of her own! We try to support local and black owned businesses but this ain't that. Don't be deceived by the kind motherly act! Elisa is unprofessional. Not only did she fail to deliver what we paid for but she made excuses for it. And there is no excuse. She didn't set aside time for us as clients or exercise due diligence to make sure we had a great experience. She wasn't prepared, honest or punctual. This is clearly a side hustle for her and we got hustled.

    Illumene - partyequipmentrentals - Updated May 2026

    Loading...
    Loading...
    Loading...