An absolutely terrible experience from start to finish. The only single thing that was good the…read moreentire night was the first drink I ordered, the "Espíritu Playero." After that, everything went downhill.
The food was a disappointment. The Bruschetta ai Funghi looked completely different from the menu photo--tasted okay, but it was incredibly dry. The gnocchi bolognese was just mediocre, definitely not worth the price. To make matters worse, the staff completely ignored my table after dropping off the food. I had zero follow-up, yet I clearly saw every other table around me receiving maximum attention. The service here is extremely selective and unprofessional.
The drink situation was even worse. I ordered a Spanish white wine that was awful, so I asked to switch it for a sweet cocktail, the "Atardecer en Progreso." It was a disaster: it was bright green (even though mango/passion fruit is supposed to be yellow), and the bottom of the drink was incredibly bitter and undrinkable. When I pointed this out, the waitress just dismissed it, saying "that's how it is." To top it all off, they still charged me for the wrong drink they messed up.
WARNING TO EXPATS AND TOURISTS: They use abusive and dishonest billing practices. My actual bill was $933 MXN (around $53.30 USD), but they ran my card for $61.82 USD without my consent, forcing a terrible exchange rate to pocket an extra $9. I went back to complain, and I was met by a clueless "supposed manager" because an actual, professional manager was nowhere to be found. Terrible customer service.
TIP: If you are a foreigner, ALWAYS demand to pay in PESOS (local currency) on the card machine. Never let them select USD, or you will get ripped off. Avoid this place at all costs!
