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    Il Auto Sales

    5.0 (1 review)

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    9 months ago

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    Spartanburg Chrysler Dodge Jeep Ram - Body damage from incorrect lifting

    Spartanburg Chrysler Dodge Jeep Ram

    (39 reviews)

    We came here with high hopes. We were not disappointed. Devin was fantastic and he did exactly as…read morehe told us he would do. Best car buying experience ever, by far. Would definitely recommend. And ask for Devin. Great dealership!

    Bottom-line Up Front: My van was damaged in service, and the service department refuses to take…read moreresponsibility. Background: I purchased my 2019 Promaster new and from this dealership. Other than its most recent oil change, in my driveway with no jacks or lifting equipment needed, this van has been serviced only by this dealership. I converted it to a camper, so it is parked 99% of the time and has low miles (15,700 at the time of this review). In the past year and a half, the van has hardly been used at all due to moving to a new home, my own cancer treatment, Hurricane Helene (we experienced significant damage to our property), and my wife's cancer treatment. It is normally parked in a position where the damage is not noticeable. Discussion: I took-in the van today for an oil change, and pointed out the damage I had noticed, which is obviously the result of incorrect lifting/jacking. They stated that too much time had passed since they last serviced the vehicle for them to do anything about it. They did not accept responsibility nor did they refute it. Truly, their answer is a ridiculous deflection. The amount of time that passed since the vehicle was last in their shop has absolutely nothing to do with their responsibility for the damage. If they ever make it right, I will edit this review. In the meantime, if you use this shop, beware.

    Auto Fleet - power steering issue

    Auto Fleet

    (5 reviews)

    I purchased a Nissan Pathfinder from this dealership less than two weeks ago and paid an additional…read more$500 for a 90-day powertrain warranty. At first, I felt like I got a fair deal upfront. However, since buying the vehicle, several issues have surfaced. First, the roof trim came loose, which I had to glue back myself. Then, I discovered that the rear door handle was broken--a detail I missed during my inspection, so I had to fix that as well. And this morning, I realized the power steering fluid is definitely bad, which may require me to spend $2,000 to $3,000 to replace the pump entirely. It's evident to me that this vehicle was not properly inspected by a certified professional before it was listed for sale. The "computer readout" they provided, showing old diagnostic codes, was apparently from the previous owner, as they didn't even bother to run it themselves. I take full responsibility for trusting these people--Alvin, in particular, was great to work with--but unfortunately, this dealership refuses to stand behind their products. They are doing everything possible to avoid covering repairs that, in my opinion, should have been addressed before the car was listed for sale. Who sells a car with bad fluids, broken trim, and a faulty rear door handle--something that could have potentially trapped my kids? To make matters worse, although I paid for the warranty in full to cover issues like this, they are politely refusing to cover any of the repairs because they "aren't engine or powertrain related." While Alvin tried his best, he has no authority to make decisions for customers, which is frustrating. I wouldn't recommend this place to anyone. I wouldn't call my car a lemon since it does run, but the lack of accountability and customer support is unacceptable. The only reason I'm giving this dealership one star instead of zero is because of Alvin's efforts. So, thanks, but no thanks--save yourself the trouble and go somewhere else!

    Beware. Here's my story - I found a car online, I'm quite a distance away - upstate New York, in…read morefact. But these cars are hard to find and this one was what I'd been looking for. The salesman, Alvin, was great and I felt he was trustworthy. He agreed to take the car to a nearby auto mechanic to double check it, at my expense. That checkup found serious issues, and the salesman got the dealership to agree to fix them. Why? I had a great, newer car to trade in. But today, when they finally got the parts and had it fixed, Alvin came in to work to find that instead of taking it for its final check at the auto shop, it had been sold to someone else yesterday. Yes, I was disappointed and I am not pleased. But since they used my report to make fixes to the car and sold it to someone else, it seemed the least they could do was pay for that inspection. The owner, Roger Tinsley, just told me he "wasn't doing that" and I "should have bought the car quicker." Since Auto Fleet's inspection didn't find any of the issues found, and they were the ones who said there was a delay in getting the repair parts, I find that an interesting argument. So - I'm out $250 and I don't have the car I thought I was getting this week. Don't make my mistake. Go find a place that isn't run like this one.

    Benson KIa

    Benson KIa

    (7 reviews)

    Nightmare! Never have I experienced a horrible salesman in all my experience of buying a vehicle,…read morenew or used! Stay far away from there! The salesman (female) will run your credit before your EVER shown INSIDE OF A VEHICLE! SMH They made an appointment earlier AM & the salesman wasn't even at work. It was his day off as they claimed! SMH. Then the woman bragged about how she sold used vehicles that had never been inspected before placed on lot to sale, at the car lot she co- owned with husband own in Anderson. Got up & walked out Sales manager came out & tried to apologize. But after she saw it was a done deal she tried to downplay the actions & practices her sales lady used. They never opened the doors on any cars or got keys. They were only good for the bottle water that offered. I would give them minus 0

    If I could give the service department and the cars no stars I would. Both cars have less than…read more70,000 miles on them both with engine lights on. My 2021 kia sorento has been up there since my 9am appt on Monday and it's now Thursday and they have no idea about my car,but will not give a rental car and I have missed work! The 2021 K5 has a recall on it,but they will fix it...we have to wait on it up to 3hrs with no rental car offered! So they will have both of our cars, no fault of ours all warranty stuff,have yet to get a rental! I guess it's ok if we can't go to work or anything! Kia of Benson is horrible and Kia cars are horrible. 10 out of 10 don't recommend!!!!

    Il Auto Sales - car_dealers - Updated May 2026

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