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    Ikon Recovery Center

    3.0 (2 reviews)
    Open Open 24 hours
    Updated a few days ago

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    10 months ago

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    Alaris Health at The Chateau - What caused bed sore

    Alaris Health at The Chateau

    2.9(15 reviews)
    0.5 mi

    Staff is great. Office staff is wonderful…read moreMay father has improved in this facility more than he did with any of the earlier 2 rehabs and 2 hospitals since mid October 2024. Only thing they need to do is help their staff be more prepared by providing enough sheets, blankets, gowns and other necessities for the patients. You can see the staff are embarrassed which no fault of theirs. I would give it a 5 star but the necessities are important.

    If I could give this establishment 0 stars I would. With the exception of a few nurses and aids the…read moreplace was deplorable. Although I do have to mention someone in particular for being amazing - I believe his name was Bishop . my mother Adored Bishop and she always felt safe when he was there. He took such good care of my mother and I am so thankful for that. Unfortunately, he was the exception. Most of the time they left my mom for hours when she needed something and ultimately they allowed an infection to ravage her legs. We asked for the dressing to be changed and for better care to be taken because we knew it was serious. She was in so much pain and they consistently dismissed it as normal pain. They did not want us to take her back to the hospital (it was made to seem that we were being alarmists) , however, WE called an ambulance to have her transported back to the hospital. Sadly, she died just 4 days later. I regret ever even placing her in this facility and feel even worse that we didn't get her out of there sooner.

    Photos
    Alaris Health at The Chateau - Dirty sponge in elevator sitting there for at least 4 weeks

    Dirty sponge in elevator sitting there for at least 4 weeks

    Alaris Health at The Chateau - Worn blanket

    Worn blanket

    Alaris Health at The Chateau - Dirt from clean blanket

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    Dirt from clean blanket

    Atlas Healthcare - No one cleans

    Atlas Healthcare

    2.3(7 reviews)
    0.8 mi

    Great place to recover the people are great especially Annabelle Diaz the gym was great people were…read morefriendly and very helpful.

    My father was here for acute rehab. I don't wanna say the place is completely terrible but if…read moreyou're looking for a clean up-to-date caring environment this is not the place. my dad arrived at 3 PM, I wasn't there with him when he arrived so when I got there a couple hours later I was trying to speak with the nurse and the staff that was there, And immediately I felt dismissed, not taken serious and everything was brushed off, and everything that I requested was ignored. Things weren't taken care of like I had suggested and asked for. My dad was signed in on a Wednesday. We had him transferred by Friday. The first thing that was very upsetting is the first night my dad had an accident in the bed because he was in ICU for four weeks so he was used to having a catheter in. I did explain that to the nurse that it would be best to put a diaper on or have some type of protection she kept saying yes yes yes so when he had the accident they made him sit three hours in wet sheets and clothes and then the nurse told him to sleep in the chair. That was enough for me on top of a few other things that I seen. If I could sum it up I would just say if you are looking for caring, warm place that makes you feel like your needs are important this is definitely not the place.

    Photos
    Atlas Healthcare - Dirty mildew walls

    Dirty mildew walls

    Atlas Healthcare - Maywood room

    Maywood room

    Atlas Healthcare - Patio

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    Patio

    Kessler Institute for Rehabilitation - Inpatient - Entrance

    Kessler Institute for Rehabilitation - Inpatient

    3.6(41 reviews)
    0.5 mi

    I went to Kessler Saddle Brook after an intensive knee surgery. I had never been to an acute care…read morefacility before and did not know what to expect. I cannot tell you how pleasantly surprised I was by the care I received by every single person on my team, from the moment I arrived to the moment I left two weeks later. I can actually envision myself walking better than I have in years, thanks to the PT I received at Kessler. Special thanks to Rob and Emily, whose approach gave me confidence to push myself during daily 3 hour PT and OT sessions. Also, I appreciated the care by Ducky and Helayna, always going the extra mile to see that I was comfortable. I would highly recommend Kessler for post-op care.

    This actually happened at the facility in Chester but I was told all the Kesslers use the same…read morepolicies and I can't find a way to review the Chester location. WARNING if you use Kessler for in-patient rehab for yourself or a loved one (or any rehab, as this could occur elsewhere). If the patient has joint surgery, especially hip or knee, or is otherwise at high risk of pulmonary embolism and should be wearing IPC devices (alternating pressure cuffs) PLEASE CHECK with Kessler, before agreeing to discharge there from the hospital, that they will put the cuffs on within a few hours. They accepted my family member from Morristown Medical Center, where she had the cuffs on, and their own doctor ordered that she should continue wearing them to prevent PE. But unbenownst to me, Kessler has a policy of doing a doppler before putting the cuffs on-- even if they've already been on continuously at the hosptial-- and they admitted her when they would not have technician available. They left my family member laying immobile for 15 hours without the devices and she died of presumed PE before they ever got around to it. I wrote them and asked them to change their policy to either put the cuffs on patients without doing a doppler like the hospital does or to delay admission until they have doppler technicians available-- i.e. to stop taking patients who need the cuffs and leaving them without the cuffs for longer than recommended. The president of Kessler called me today to say they'll look into it but "I'm not going to tell you if we change our policies." I have no idea if they're going to change anything. IPC cuffs can significantly reduce PE risk for immobile patients in the days after surgery. So please, DO NOT go to Kessler after a joint procedure without confirming they'll use them if the doctor says the patient should wear them. In fact, confirm IPC device use with any rehab prior to discharge if the hospital is using them and the patient is still in the high risk period. Kessler Foundation also sent a donation request addressed to my dead family member weeks after she died there and weeks after I'd written the complaint asking them to change their procedures. Addressed to the patient who died there. Asking her to send them money. The president did agree this shouldn't happen and said he would try to prevent it from happening to other people. What he did not agree to do was stop accepting patients who need IPC cuffs during times when they have no intention of putting them on.

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    Kessler Institute for Rehabilitation - Inpatient
    Kessler Institute for Rehabilitation - Inpatient
    Kessler Institute for Rehabilitation - Inpatient

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    Ikon Recovery Center - rehabilitation_center - Updated May 2026

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