We became Safe Harbor members about one year ago. Our home port was Safe Harbor Aquayacht in…read moreMississippi. We arrived at Aquayacht approximately November 15th 2024. We left our boat there for the winter and left an extensive laundry list of work that we wanted to have done while we were away for the winter. We let the Marina know that we would be returning on February 15th and wanted the work completed by then. The list of work included replacing the old inverter and batteries, fixing vacuflush toilet issues, ceramic coating the entire boat, and having the pod drives taken apart and according to Greg the mechanic "bullet proofed" by ceramic coating the shafts that sometimes leak causing salt water intrusion. I can safely say that the only competent person on the service staff that we dealt with is Mark who did the electrical work on the inverter. the work was done correctly and on time. Marcus who did the plumbing work was completely incompetent. The vacuflush heads on the boat required complete disassembly and rebuilding by myself to quit leaking. The pumps ran on so much that the bellows broke on the vacuum generators requiring complete rebuilding. The work on the vacuflush system was not completed until 3 weeks after our return on February 15th. The Ceramic Coating that was done was a complete joke. The boat looks as bad if not worse than when we started. The Marina billed me for half the job and Lake Escape yachts billed me for the rest. This work was a month late. We finally told him enough was enough and we had to leave as we were already behind our departure schedule. All of this brings me to the best part. The pods were taken apart, the shafts supposedly ceramic coated to harden them so they didn't get a groove in them and leak. We had the boat professionally surveyed and all fluids tested before we purchased it in July of 2024 and was found to have no issues. In speaking with the service manager and the mechanic we were "sold" on the fact that the pods would last significantly longer if we did this. We agreed. The port pod lasted less than 6 weeks before completely filling with sea water. The Starboard pod lasted an additional 2 weeks before it too failed with salt water intrusion. Diesel Services of America replaced the first one and they said that the seals were incorrectly installed. Hinckley Yacht services in Savannah Geogia replaced the 2nd one and also said the seal was installed incorrectly. To Aquayachts credit they did pay for the first repair and after several phone calls and emails also paid the bill at Lauderdale Marine Center where the boat had to be pulled. However, they have now refused to pay for anything on the second pod even though it's the same issue. We paid $37,000 to Aquayacht for the service work done to our pods and are now stuck with an additional $28,000 bill that they refuse to pay. We will be suing them. I cannot stress enough to NOT use thier service department at all. The communication from the entire Marina was extremely poor. The general manager Pam does not return phone calls or emails. the service manager Robert is impossible to get to at all. The only positive in the whole experience was the electrical work done by Mark. We have been to alot of Safe Harbors in the last year and I have to say I am extremely disappointed in Aquayacht. We are now forced to store our boat for the winter as we lost 2 full months of our cruising time waiting for diagnosis, and repairs due to thier poor workmanship.

If your on Pickwick lake in Yellow Creek and need gas, ice, or beer. This is a quick one stop…read moreshop. They do have a full service marina with plenty of boat storage available. Covered storage is available for boats 50 foot or less. Call ahead if something bigger. They do have a great maintenance facility and great dry storage for boats under 30 foot. There storage prices are a little high on the lower size boats. That is why I gave them 4 stars. They do have a great crawfish boil / boat show in the spring that is out of this world.